WinCo Foods reviews and complaints 1
View all 186 complaintsWinCo Foods - rude sean
I just called the Winco in reno at the Northtowne Shopping Center around 8:46am to see if the shasta cola was still on sale for .58 cents, and was spoken to on the phone like a child by an employee who called himself Sean. This of course will not stop me from shopping there because i love the prices and product quality. But when I told him I go there every week and was planning to be there to purchase some, he did explain to me that he wouldnt know because he had been off for the last 5 days, and if he would he wouldnt be able to give me the price. And continued to say in a high pitched sarcastic voice that he felt really bad for me. I said i could really tell by the sarcasism in his voice. He went on to say really high pitched and and loud, "no Really I do feel bad for you." Because this got me upset, I came on line to make a complaint. Upon getting online I did see it was a company policy not to give prices over the phone, but the way I was treated by Sean is very upsetting. If this is good customer service maybe I should shop at Save Mart pay the extra price FOR GREAT CUSTOMER SERVICE. And I would like to ad that with my past 5 experience with employees at this perticular location, 2855 Northtowne ln., Reno NV., HAVE NEVER BEEN SPOKEN TO ARE HAVE TREATED ME IN THE MANNER THAT SEAN HAS AT AROUND 8:46AM. I wonder what his store manager David Dutek plans to do with this type of customer service.,
Thank you for taking the time to review this complain,
Hopefully still a valued customer
The complaint has been investigated and resolved to the customer’s satisfaction.
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