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CB Fitness Centers and Gyms Crunch Fitness 215 W 23rd St, New York, NY, 10011, US
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Crunch Fitness
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Crunch Fitness company logo

Crunch Fitness

215 W 23rd St, New York, NY, 10011, US
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1 complaint
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Working hours
Mon
5:00 am - 10:00 pm
Tue
5:00 am - 10:00 pm
Wed
5:00 am - 10:00 pm
Thu
5:00 am - 10:00 pm
Fri
5:00 am - 10:00 pm
Sat
7:00 am - 10:00 pm
Sun
7:00 am - 9:00 pm
ComplaintsBoard
L
8:50 pm EDT
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Crunch Fitness - Unsafe gym for women

I went to the 2nd lower level (the "middle level") for weights after my cardio workout. There was one machine that I typically use (hip adductor) that was not in use. There was a lone towel on the machine (which is a common occurrence, even when people aren't around as crunch does not do a good job at cleaning) and asked around some individuals on other machines. The person in question - ~5'6", wearing an orange neon shirt, slightly accent or lisp - was working out on a different machine. I proceeded to clean the machine with wipes I bring with me from home and started using the machine. The man hovered over me telling me I was monopolizing the machine and wouldn't allow me to finish. He pointed out the he was using 3 machines at once. I asked him why he couldn't use the other machines he was"using" and he said that I was disrupting his workout. I told him he was a very rude person, he said the same back, I got up and left and reported the incident. I felt my life threatened given the level of aggression displayed by this individual. If I did not concede to his demands for giving up the machine, I felt that I could be physically harmed. I am already emotionally and mentally scared from this experience, and even more so given Crunch's pathetic and incompetent handling of the situation. Additionally, there were witnesses - I would like to see the statements Crunch received from this individuals for my records as the gentleman that took in my incident report told me they would speak to witnesses.

I have been a member of Crunch in NY & SF for almost a decade and it is unfortunate to see that Crunch's inability to protect women has cost them a loyal member.

Desired outcome: Refund of the last year worth of membership (since rejoining from Covid) and exiting the perpetrator

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