Wawa

The system can screw the others like that. Had for decades.

You really want to avoid working there tho. They never gave breaks. I was lucky to get five minutes to stuff my face on first or second shift as a regular hourly employee... For nine hours or longer. Add an over night shift manager I kinda expected that. Still hourly but had all the managers responsibility. When we were extremely short staffed we would have to cover a 9-10 hours shift, go home sleep for six... Then come back for another 9-10 hour shift. Barely got days off. I was expected to show up for all functions if I was covering third shift, even if I needed sleep. Sept 2001 (yes that long ago). ..I was literally in the middle of a miscarriage. The duty manager said he couldn't be bothered to come in cause he was tired. I couldn't shut down the store and leave. I kept getting told by other managers to call the duty manager when I tried explaining I needed to go to the ER. They're hang up on me and not care. My clothes were soaked in blood when first shift finally showed up. I had to drive myself to get care. They didn't want an ambo during morning rush in the parking lot. The store manager and her assistant manager were stealing it store blind fir years, but because I dared to call several people in the middle of the night I got in so much hot water. I was cussed out repeatedly by a second shift shift manager because I would be shovelling food in my face as fast as I could while reading... On my cube minute break no less... The only one we got. I was screamed at age cussed out then told to get back on the floor cause they didn't have time for me to be on break being lazy and reading. Same woman cussed me out because she found out I was breast feeding my baby, I was looking my kid and I'll be damned if she didn't actually call dfcs on me... For breast feeding and infant that refused to take a bottle. It gets worse from there. These are just a few of the incidents that store pulled. They still owe me wages cube to think of it. 21 years later and they're a few shifts I was never paid. You really don't want to work there. Even today...

On April 28th, 2017 my family and I stopped in a WAWA store located in West Chester, PA. After spending almost $100.00 on gas and food, I walked back into the store to grab some napkins. While leaving the store I was completely appalled, and surprised that your GENERAL MANAGER, a gentleman by the name of JOSHUA TROUT yelled across the parking lot in front of several customers who were pumping gas, in the parking lot eating, or walking into the store, "HEY MY MAN, AM I GOING TO HAVE TO CALL THE COPS ON YOU?" Needless to say this was very embarrassing for myself, for my family, and people who witnessed the incident felt embarrassed for me. I removed nothing from your store that I didn't pay for. After looking around to see who he was even talking to, I turned to him to show all I took were some napkins...his response was, "YOU'RE OKAY." It was not until I went back into the store and found JOSHUA that I got (what was supposed to be) an explanation/apology. I was told someone told him that I left with something. Even if that was the case, to run out of the store and yell across a crowded parking lot was not the way to handle the situation. My family and I were sitting there eating, he could have come to the car and asked me what took place, or if anything took place for that matter. What your GENERAL MANAGER did was extremely embarrassing for me, and my wife. Not to mention my children who got to witness their very hard working father accused of stealing. This matter is of special concern to me because I'm a Dir. of Security for a high profile art services company in the Philadelphia, Delaware, and NYC area. I'm responsible for billions of dollars of artwork, and antiques on a daily basis. I'm also a Security consultant. I'm a fan of your establishments but not enough to steal anything. I think JOSHUA could use some training on how to better handle situations like this. I could show him how to properly view video recordings and any other tools you guys have on hand to properly approach and/or catch someone stealing. In the meantime, after being a loyal customer for several years. Myself and my family will not spend another penny in your establishments. I hope this letter ends up in the right hands. I will continue to send this letter to your corporation until I am sure of this. Thank you.

My wife and I live across from the new wawa they built in cockeysville MD. We are in there all the time. The employees at that store varf us for cigarettes EVERYTIME! They know who we are they know I'm 39 and my wife is 40. We even asked why if they already know we are of age why they still card us. They say its company policy. Worse yet my father in law who is 73 was refused cigarettes for not having his ID! HE is 73! Again we asked and pointed out and said the sign says you card anyone who looks under 30. Again they said its Company policy. I called Corporate and that is NOT YOUR POLICY! Corporate told me they would send an Email to the store making sure the employees are trained properly on procedures. Nothing has been done and they still card us everytime we purchase cigarettes. It is now just annoying and rediculous! Your employees at this store are rude an have no common sense!

this store is always out of milk, coffee have grinds in it when there is a coffee made, there ia person to make coffee but for some reason they wait till the pot runs out before making another pot. i bin shopping here for years but that is gona change.

On the morning of Christmas early, @7 I went to grab three premade breakfast bagels all sausage egg cheese off a filled register side rack of about 15 plus various other kinds of breakfast sandwiches croissants etc. I get home where I live down the street and open two of the sandwiches and there is clearly body or in my opinion pubic hair as a topping .mind you I frequent wawa at an embarrassing rate I love Gatorade and my fiance the freestyle.machines .in any case I furiously went right back out the door assuming such an affront to the customer on a holiday which I am supposed to be enjoying eating overpriced garbage, would be enough for any solid manager to apologize at least three times and not just reimbursement but give extra if possible, well she came out and I even politely said to the.manager can we speak as to be a bit private, I showed her she said she was sorry offered me only money back for one and offered me another sandwich handing me three dollars and not even reiterated that under her watch her employees who must be miserable took it out on a lifelong customer but i am also a first class trained closely and intensely by the best or one of the largest pharmaceutical corporations customer service myself so I know certain procedure and or alerting language to get what an irate consumer deserves which she began to be ignorant to at the point she only gave the money back for one as I told her I bought three and had the short sighted mind numbing stupidity to offer me exactly the same thing most likely made by the same disgruntled pubs pulling pervert but even further left the rack as is and I know for sure cause I went to retrieve the other two sandwiches with short curls on them as well and this time
She only reimbursed the cost.of the tainted food and the rack was not thrown away at the second visit I noticed I even apologized that I know she don't want the hassle but it's disgusting and it's a holiday where my baby boys are waiting for breakfast and could have given me and or my family a disease with their despicable cowardly revenge for having a decent job .bottom line I was offered no other compensation the other food made.at the same time on same rack was left.to sell even to the very next customer and furthermore I reiterate I have to run back home and retrieve the other two tainted sandwiches to get the refund only and on that second visit not a word was uttered. I took video of the contamination and most likely tampered with product and called wawa customer service and was only offered an insincere sorry and the assurance a manager will call me back that's it no coupon no sincerity to a lifelong customer the employees recognize and insult me and didn't take my word that I had two more same way and insult me by only ask in u can have a different one from the same batch, blows my mind how shifty this manager was acting or lack of action and awareness of what if any food tampering could lead to legally as.well as in this day and age become a.problem ie chiptole esp very truly starting my Xmas out shifty and I don't wanna shop there ever again .The employees are generally smug and ignorant as well as lazy and always terrible body language. So as I've said since I know what real top companies do In potential bad press situation I have faith I will see some satisfaction considering the factors but man am I surprised a manager didn't nip it in the bud, time to upgrade the training cause they lost my business and plan to take this to the point of satisfaction just like the employee who reached in their pants and tampered my and children's food cause they aren't at home or whatever they were passed about well now they did it to a person who knows who to and how to make a large conglomerate have a worry the fda better business bureau the social network will all have to be made aware wawa don't care about the attitude they serve with or the product quality and integrity of keeping lifelong customers coming back they are busy counting money .so disappointed and had it happened a few years ago a physical altercation would be in my reformed mind still an action to consider since the part that hurt me most was the manager laughs as I'm walking. Away fuming and that's my fault for.dealing with a distant operation where the employees appearance is pretty bad and homeless are allowed to beg outside regularly . I remember the store that gave courtesy cups of water on hot days that's not wawa anymore

I currently work at wawa in nj for almost 5 yrs now.I worked the overnight shift from 9p to 6a on register up till i gave birth to my 2nd child 3 months ago and now work 2nd shift 4p to 11 in the deli and let me tell u, what a transition!.Overnight shift entailed constant cleaning, stocking in between register and deli and overall was generally not busy customer wise and only needed 2 employees 1 for deli 1 for the register .2nd shift on the other hand is the total opposite.Some days are busier than others but ALWAYS busy.4 people are usually scheduled and still get swamped especially in the summer during Hoagiefest having 8 sandwiches up at a time with only one person in the deli(me) with backup person for help .If someone orders 3 classic hoagies and the person after them gets a soup..i will get the soup first because it takes 30 seconds and not necessary to make them wait when it doesn't even take long to do that as opposed to making 3 sandwiches .I make sure to apologize to customers if they do wait but im usually pretty quick and get compliments on that.I also make COUNTLESS smoothies and expressos and not to mention we have to make sure that coffee is constantly fresh always filled rolls always baked always fresh and making sure everything is coded and in the steam table available for customers.And countless dishes...Now I am definitely not complaining I love every bit of my job every second of it.But while reading these complaints.It boggles me that the main complaints are for associates or manager being nasty. don't get me wrong I have been a culprit of having an attitude at times but I always apologize for it in the end because at the end of the day we are all about customer service and I would have been fired if I talked to my customers the way that some associates handle situations. but on the other hand customers have to understand that there's a lot more to Wawa then just making sandwiches and running the register and sometimes you have to wait and sometimes things happen mistakenly.. I've learned myself just by working at Wawa that you have to be patient and keep calm..keep smiling...thanks for reading!

I have worked in customer service for a very long time...I'm 53 and what I saw at WaWa Westchester Commons Midlothian, Virginia and trust me I did see quite a few flaws on how they handled their business...I went for a job interview and Johnny manager was very unprofessional and rude stating to me I guess you didn't get the message...I had just come off of a caregiving job I went straight to the interview I did not receive the message because was on the landline phone at home...the girl I talked to said they could not give out information on other employees which was a lie when the manager would be there...well long story short I called back to talk with Johnny and he said that the position had been filled he never let me know...it was that don't call me I'll call you type of scenario...and when Johnny actually he had answered the phone told me the position has been filled I said I figured as much

Do you people having NOTHING better to do than complain? Seriously get a life

i went to wawa, expecting to not have to rearrange my life to keep wawa happy, but thats what happened. i only had a hundred dollar bill that i got for my birthday and i needed to get gas, but i figured that gas attendants could not change back a hundred for $20 worth of gas, so i went inside. i am a cashier/customer service at a supermarket and if i ever would have done what this cashier did i probably would have been suspended. i bring my coffee up and bagel order up to the cashier, the total came out to 2.99. i hand her the $100 bill and she looks at me and asked me if i had anything else, because "thats a big bill for a little order, " i tell her no, this is all i have and i need the change to get gas. she then tells me to go get gas and then pay for it inside because she doesnt have enough change. really? because the guy in front of me gave you $40 dollars in twenties, the guys before him gave you a twenty, and im pretty sure you have enough change. and even if this were true, you can call a manager to change the bill? i understand you arent allowed to have these bills but your only alternative was to have me rearrange everything because you dont feel like giving back a lot of change? thats absolutely ridiculous. so i went out to get gas and the gas attendant the tells me HE HAS CHANGE FOR A HUNDRED! THAT MAKES SENSE ALL THE CHANGE IS OUTSIDE! GOOD THINKING. i will avoid the maylandings wawa as much as i can. that is poor customer service and i would know because I WORK AT THE CUSTOMER SERVICE AT A SUPERMARKET!

I use to work at Wawa in VA and sometimes if there is more than one person placing an order the person who finishes first usually gets the order first, sometimes they wouldn't come up in numerical order but the fact of the matter is if someone was on their break and it gets busy the other person is suppose to call them out for help because you don't clock in or out for your breaks. He could have easily just called the lady out for her assistance and she could have went back to her break once all of the customers were taken care of. Also, you are suppose to call the number out for and order and only give the sandwich to the customer upon recieving their marked ticket showing that they paid for it, you are not suppose to just lay the orders on the counter for just any body to pick up and not knowing if it is paid for. For those of you who said to suck it up well, your wrong for saying that. That woman had every right to be upset because the employees did not do their job like they were suppose to and neither did the manager because he or she is suppose to be watching and making sure things are going smoothly especially on a holiday.