BioLife Plasma Services

I donate at the BioLife clinic on Richmond Ave. in Houston, TX. I was giving my vitals with a tech. The vitals process includes blood pressure check, temperature check, weight check, and blood is drawn from your finger. I was chatting with the vitals tech and she mentioned that she only changed gloves after every two or three patients. I was shocked by this as I assumed, since blood was drawn, gloves would be changed after each patient. I decided to watch when I went for my donations after that visit, and sure enough, almost every time, I have had to ask the vitals tech to put on fresh gloves.

I was drawn on july 6 2023 at 9am . It was first on my left arm, the first round of flow works then stop, the staff reposition the needle, inserted it some more but its still did not work, He then draw on my right arm , again the first flow works, then stops, again he repositioned, it did work, by the blood is dripping on my arms, He stop the process then called the nurse and then i was sent home, my arms was sore, by night time was arms purpled.

I already filled a complaint of sorts on the BioLife website. I would like to discuss my endeavor with a person in a position of authority because I feel like the manager's and nurse's treatment of me was argumentative, callous, caustic, dismissive, rude, unapologetic, unfair, and unjust. I would like to have consequences dealt out to them in an appropriate way. Opposite of how it should be.

I called the Richmond center to ask them could I still be a new donor at there center if my information was at the other center. The lady tells me I can but I'd have to have my information transferred over. I did was told to check back with Richmond, I called the next day, and was told all was well. I set up an appointment the next day only to call the day of my appointment to be told none of my information was found. I was told someone would reach out to me. I get things get busy but eventually no one reached out. I called back got purposely put on hold. Only to call back later and there's a dial tone. Very unprofessional and I'm totally hurt and disgusted.

At the end of September I decided to donate plasma and the employee poked me way too deep in my arm and I ended up getting sick after that and vomited and felt very nauseous. When I went home my arm hurt but I didn't think anything of it until the next day I saw bruises on my arm. I couldn't even move my arm. For 2 weeks the bruises stayed on my arm and more appeared. It ended up going away but I called them to let them know what happened they said they'd start an investigation and never heard back from them.