CHI St. Luke’s Health reviews and complaints 2
View all 31 complaintsCHI St. Luke’s Health - nurse care & food service
January 9, 2020 ... I had surgery at Baylor St Luke's. My first encounter with this hospital and it will be my last. After surgery I was returned to a room and at that time I encountered a truly unprofessional nurse. I really cant believe i experienced such an attitude. I was given a suppository and I said to her it felt like something dripping form my rear... I was concerned I maybe had loose bowels.. Nurse Patty said no there was nothing there. I said I had been wipeing something...she said I had not.I was a little puzzeled with her reaction. I had a tissue that i then threw on the floor... with her purple gloves she picked it up and said there was nothing there and laughted, she was unusually sarcastic... I picked it back up and put the damp tissue in a bag. I felt like I may need evidence, due to her attitude.
I ordered dinner at 4PM... I called food service again at 6:05 they told me my dinner had been delivered... I told them no I had received nothing they said they would send me another tray. Nurse Patty X 57859 came back into my room at 6:46 and said food service called her and told her I placed my order at 6:05 Pm and they were backed her and would deliver it soon.. I told Patty I placed my order at 4 she laughed and said that's not what they said.
I receiver the order at 6:63 Pm... Its was so bad I was afraid to eat it. This nurse laughed at me and referred I was Lying ... I also believe she did not give me my pain meds in a timely manner... She was very rude, the other nurse's were wonderful... my granddaughter is a nurse at Texas Womens Hospital. Lela Ousley
CHI St. Luke’s Health - prepayment for services
Hello,
My insurance referred me to Baylor for a medical problem I am having. I would of rather gone to Methodist, but this is what my insurance said I had to do.
I am a 64 soon to be 65 year old lady in good health but a very fixed income, so this forced me to get insurance through the Obama Care. The only one that I could get was Molina Healthcare. I am a Kidney donor and donated to a stranger 2.5 years ago.
They found that I do have one and possible two tumors on the parathroid, as you should know, to much calcium can cause kidney stones which is not a good thing for me.
I spoke wtih Dr. Grogan and it was agreed that I needed surgery to remove this.
Then I get a statement claiming I needed to pay my 10 percent of Dr. Grogans bill upfront or no surgery. It was a struggle but I did this.
Surger is scheduled for Tuesday the 24th of September. I went out on Thursday to Houston in the floods to get the test that he wanted. Friday I get a call telling me the time to be at Hospital for the surgery. I later get a call telling me that now I must pay nearly $1200.00 dollars for the hospital, or again not have a much needed surgery.
As I stated earlier, I am on a very fixed income and cannot do this. I could make payments and would make the payments. But to throw this at me on a Friday late afternnon and surgery schedule for the next Tuesday am, did not give me a ny options for this.
The people who I have talked to about this are rude and so uncaring, they might not have a ny options to help, but compassion can go a long way.
This may be legal to do, but very much is ethical blackmail. I struggle to pay tha 90 dollars a month for insurance and then to be told my needed surger cannot happen because I don't have extra money lying around is very wrong at least morally.
I understand that no one will do anything from this email, but needed to write it, my next move is to the press so that all of us older not wealthy people can see how this business treat lower income seniors. You should be ashamed and you should train you staff to show they do have a heart and should use it.
Regards,
Cindi Dewoody
12-17-54
[protected]
Hello,
My insurance referred to Baylor for a medical problem I am having, I would have rather gone to Methodist, but this is what my insurance said I must do.
I am a 64 soon to be 65 yearold women in good health but a very fixed income, so this forced me to get insurance through the Obama Care program. The only one that I could afford was the with Molina Healthcare. I am a kidney donor and donated 2.5 years ago to a stranger.
It was discovered that i do have one and very possibly two tumors on my parathyroid, and as you know this could cause kidney stones and this is not good for someone with one kidney.
I spoke with Dr. Grogan and it was agreed that i needed surgery to remove this issue. We pick a day and more test are ordered. My surgery date is September the 24th. I went on the 19th to Houston in the terrible storms and flooding we where haveing to do this test.
I first recieved notice that I had to pay my 10% upfront for the Doctor (182.00) or no surgery. I had to borrow this just so I could have the sureger.
Friday the 20th I received a call from Baylor giving the time to arrive at the hospital, then I recieved a call telling me that Dr. Grogan could not do the surgery through the mouth and would have to cut on my throat. I was ok with that. Later in the afternoon I recieved a call from a very rude women, informing me that I must now pay 1160.00 dollars for the hospital or again no surgery. I understand that this can be done, but to me this is BLACKMAIL. Since there is no money for this additional money right now, I will not get the surgery that I very much need.
I have never encountered such rude people as I have with the employees at this system.
I understand that this complaint will never get anyplace. It is obivous that this is just a business for Baylor St. Luke and I don't have the money to keep you happy. I would have paid my portion over time and if I would of known sooner than two days before surgery, maybe I could have come up with more.
My next step is the press, others should know how you treat the poorer seniors in your community, You should be ashamed.
Regards,
Cindi Dewoody
[protected]
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