Suddenlink Communications

Ever since Suddenlink switched over to digital tv going on 5 months ago now, our cable in my community gets poor reception at best. We have continuous outage daily and when it is working the picture and audio is so distorted, as if you were trying to watch a badly scratched dvd, its impossible to watch and enjoy the service we pay GOOD money for. I have called on several occasions, the first 3 months I was patient as they would explain how they are switching over to digital, but now when I call I get the same old run around and they say they will send someone out. Sending someone out to my home does not address the problem in this area. I know of several customers with this same complaint. When I call I usually get someone in a call center that has absolutely no idea what is going on in my area, they argue about giving any credits on your bill, saying they see no problems that would allow them to credit our account for terrible to no service daily. I finally got so sick of dealing with clueless people over the phone, I decided to go to the ONLY office for several miles, they tell me they dont service Rusk, Texas (they are only 12 miles from my area) and tell me that surrounding areas makes service calls to my area. She also informed me that several people have come in her office with the same complaints, yet she still does nothing to try to help or get us to someone who can! How in the hell are we suppose to get this problem rectified if nobody wants to take responsibility for their product/service they provide. Not only does this need to be brought to the attention of the correct parties (whoever in the hell that may be) but we the customers most definitely need to credited for the lack of service they continue charging us for despite all the problems and errors.