UPS

Had a car accident with the UPS truck 8/28.
BEWARE unprofessional drivers! Was hit from behind by a distracted driver. The driver did not want to take credit for his poor driving. Distracted and essentially dangerous driving!
Facility is located at 8200 Alban Rd, Springfield, VA 22150. The driver is a liar, he provided unfair statement to the insurance company. Moreover, the driver is unprofessional guy. He did not want to take credit for his poor driving and took advantage of the inexperience of my 18-years old son’s lack of understanding of the seriousness of having been hit from behind by a distracted driver, and my son did not realize that had he called a police officer that the UPS driver would have been found 100% culpable for the UPS drives distracted and essentially dangerous driving and been provided a ticket and points on his license.

Below you can see the days and most of the incidents written out to the customer service department via e-mail. The most recent was to a second level of their customer service department and I wanted to write this person's supervisor and suggest that her evaluation include the phrase "Maryann P. is a shinning example of "you can't fix stupid." She has lower reading comprehension skills than Special Olympics kids I coached!

In the e-mail string I enumerated the issues with UPS and calling their 800# as well as the "UPS Customer Center" that "is not there to answer calls from customers." What a statement! Though at least when I did call they did not seem offended that I had their #. Total phone calls was about 12, including the one on the first Friday where it took over an hour for the 800 # (since the customer center does not have a listed ph#) to figure out where 8200 was actually located. The last attempt to deliver (AFTER a 07:16 phone call from the "customer center" when I reiterated that I had no interest in accepting any packages from UPS) the driver left ANOTHER tag and tore the note I left stating I would no longer accept UPS deliveries...he three it on the ground next to the door. Of course, it can't be their fault that they don't follow their own directions on the tags they leave!

From:
To: customer.[protected]@ups.com
Subject: RE: General / General [Request: [protected]]
Date: Thu, 8 Apr 2010 19:08:09 +0000

What part of anything that I wrote and called and stated before has not been clear?

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From: customer.[protected]@ups.com
To:
Date: Thu, 8 Apr 2010 15:04:17 -0400
Subject: General / General [Request: [protected]]

Subject
General / General

Response (Maryann P.) 04/08/2010 03:04 PM
Dear Cindy,

Thank you for your response. I contacted your local Package Center and spoke with Brendan. He stated he spoke with you previously about this package. Unfortunately, the driver cannot leave the package due to its size and value. Your package will be returned to the shipper unless you want to pick it up at the center. Please let me know if you want to pick it up and I will notify Brendan. I apologize I was unable to assist you further with this issue.

Please contact us if you need any additional assistance.

Mary Ann P.
UPS Customer Service
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Customer (Cindy Hill) 04/08/2010 02:05 PM
Ma'am, ?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /
Unless you can have someone personally call me, give me their name and # and hand deliver the package to me tonight when I get home from my appt. (at or around 9p.m.), then I don't know how you expect this to happen since you will just send it back to the people that have already lied to me blatantly.

I am roundly offended at the "third attempt" phrase as it implies I have not been cooperative with the delivery process, when I actually have followed it, only to have your organization, and specifically the driver NOT follow the directions on the paperwork that the driver left on my door.

In addition to the driver NOT following the instructions on the tags (all signed BTW) which HE put on my door, the driver would have been told yesterday that there was no way in which I was going to hang out at home all day.

Thus, bringing a package which he refuses to leave in exchange for the tag that states "Signature Required" (1st choice of those) and that gives directives on the reverse stating that the recipient can either be present, OR sign the bottom (where it has a sign and print area) and the driver will leave the item, but the driver refuses to leave the item, is a confirmation of a lack of judgement and sanity.

Apparently the derth of communication in your organization continues rampantly because in addition to, delivering other packages but not the one for which a signed tag is on the door nor leaving any explanation, NOT delivering on the days that I have voice mail confirmation of from the dispatch, leaving additional tags with THE EXACT SAME DIRECTIVE TO SIGN AND LEAVE ON THE DOOR FOR THE DRIVER, not delivering in an evening when he has specified he would and I have agreed I would be home...and I stayed on
the first floor of my home for 3.5 hours to ensure I did not miss the door knock.

This morning 8APR10 at aprox. 0730 EST the local UPS office called me about this package anD I told them, as I have instructed the merchants that were going to ship to me via UPS, I NO LONGER RECOGNIZE UPS AS A VALID DELIVERY SERVICE AND WILL NOT ORDER NOR ACCEPT PACKAGES VIA THEM. The caller clarified and confirmed with me that meant that the package could go back to the merchant as I would not take a day off from work because UPS can't pull their heads out of their fourth points of contact. The
merchants and factories which had a package already in the UPS system recalled them and I iwll receive them happily via FedEx, regular mail or trucking company. Those that had not yet shipped, either chose another delivery

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From: customer.[protected]@ups.com
To:
Date: Thu, 8 Apr 2010 12:35:10 -0400
Subject: General / General [Request: [protected]]

UPS Customer Support

SUBJECT
General / General

RESPONSE (MARYANN P.) 04/08/2010 12:35 PM
Dear,

Thank you for your response. Your e-mail was forwarded to me by Canoe M. for assistance. I can certainly understand your frustration and concern. Our records indicate the driver made a third attempt to deliver your package today, 04/08/10, at 9:42 A.M. I am sorry for the numerous delivery problems you have experienced with this shipment. Please let me know how I can assist you with this package.

Please contact us if you need any additional assistance.

Mary Ann P.
UPS Customer Service

CUSTOMER () 04/07/2010 10:45 PM
Hello,
I had another item already ordered and enroute via UPS. I have called the merchant, explained the entire below issue, and they are recalling the package so that it can be sent by a more responsible, honest, and communicative delivery driver.

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From:
To: customer.[protected]@ups.com
Subject: RE: General / General [Request: [protected]]
Date: Thu, 8 Apr 2010 01:52:39 +0000

1Z8V730W0314387773

UPDATE - So, Friday when I couldn't spend longer than the two hours in traffic and on the phone with the 800# to find the place, I requested that it be delivered instead and got a phone message from a man (I still have it in my voice mail) that the package would be delievered on Monday.

Monday: The deleivery driver left another UPS package, but no explanation why the first package was not left and did not take the signed ticket.

Tuesday: I called again during the day (and left the tag on the door), the lady told me that it would be delivered Wednesday, that she could not give me even a reasonable guess as to the time of delivery, but confirmed that i did not need to be present as I had signed the tag.

Wednesday: At 1205 the driver came by and left ANOTHER TAG on the door above the one that i had left attached to the screen door handle. I came home, saw the second tag in addition to the remaining first tag and called the 800#. I was told that the driver was uncomfortable leaving the package because it was an LCD screen. I called the service center itself at 1240. I was told it could then be delivered on Thursday. I said, no I was not going to wait around all day without any clue as to when they would
appear. The lady put me on hold and came back, she stated that the driver would deliver it Wednesday night after 5:30 (1730), but no end time.

2100 Wednesday night: I call the 800#, and am told they could be delivering up to 2200 (10:00 p.m.) so I ask that he contact the delivery center and find out if the driver is enroute. I become livid because he is stating that they are going to deliver it THURSDAY! I call the delivery center, THE DRIVERS ALL ARE IN BY 1900 (7:00 P.M.), so it is NOT going to be delivered tonight, no, it is supposedly going to be delivered on Thursday, sometime, who knows when, but since THE DRIVER IS DECIDING NOT TO LEAVE
THE PACKAGE NOR DELIVER IT WHEN I AM HOME WAITING FOR THREE AND A HALF HOURS, there is no logical reason for me to believe that the package will actually be delivered.

I know that another delivery is coming between 0700 and 1100 and that the driver is going to call me 40 minutes prior so I can still go to work. I did inform the delivery center person Wednesday evening that since this driver or the lady that I spoke with lied about delivering tonight while I was home, he should hope and pray that I am NOT home, because HE will be the one that I hold accountable for the lie.

I am contacting the merchant again and strongly suggesting (I have bought computer items from them on at least a few occasions) that they change delivery organizations. Not because the driver is uncomfortable leaving what he feels is likely to be taken illegally once left, but because there is inadequate communication, complete lack of respect for the time of the person receiving the package, etc. etc. etc. Either way, any additional items coming to me, will have to come by any other delivery means than
UPS (The Fed Ex driver missed me one day, and when I called within the hour he came back by at the time that he told dispatch that he would. That kind of service I greatly appreciated).

------------------------------------------------------------------------------------------------------------------------------------------------------------From: customer.[protected]@ups.com
To:
Date: Tue, 6 Apr 2010 22:17:22 -0400
Subject: General / General [Request: [protected]]

UPS Customer Support

SUBJECT
General / General

RESPONSE (CANOE M.) 04/06/2010 10:17 PM
Dear Cindy,

Thank you for your inquiry. Unfortunately, I am unable to help you without a tracking number. Please provide a UPS tracking number or a designated shipper reference number for this shipment. UPS tracking numbers are either 11 or 18 digits long, and 18-digit tracking numbers begin with '1Z'. This unique number allows us to provide you with specific delivery information.

I am sorry you have experienced problems with this shipment. I sincerely hope that you will not let this unfortunate and rare situation determine your choice for future shipping needs. Please allow us the opportunity to re-establish your confidence and trust in our service and company.

Please contact us if you need any additional assistance.

Canoe M.
UPS Customer Service

CUSTOMER (UPS E-MAIL COMMUNICATIONS) 04/06/2010 12:50 AM
Your Name:
Your E-mail Address:
Support Category: General
Support Topic: General
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Country: United States
What is your question or comment? Door tag for 1st del. attempt (no prior notice).So tried pick up after work, D.C. rush hour. UPS @ 8200, north of 7405...north of 8320? Dumb. GPS thinks 7405 is 8200. UPS 800# approx. an hour. Said UPS fac. customer service center does not take customer calls. Oxy ###. I had no more time! So, set up for redelivery for Mon. 5 APR, original 2nd attempt date, left tag on door, tag still there after work, different package in door. Today last day. Down with UPS. Called told merchant.