SeaWorld Parks & Entertainment

Visited your Park this weekend (10-1617-21) and spent more time standing in line waiting for broken rides or searching for food and drink. Wasted money to buy my 3-year-old a park ticket when there is literally nothing for her to do in the park. (She's still scared of the rides) and Most of the kiddie rides are appropriate for five and up. Why on Earth would you charge somebody full adult price for a multi-day ticket for a 3-year-old to sit in a stroller all day. Park is not appropriate for little children that have to be in a stroller or people, especially older, who have problems walking, or need to be in a wheelchair.

In between the constant hills or steps, and horribly laid out Park, you spend more time walking to the next attraction than need be. There is absolutely no time to lollygag in this park and just enjoy yourself. You have to be in a constant rush to fight the hills, steps or people. And the train is about useless and more of a waste of time to wait for. It's very hard to navigate large strollers in and off of your train with absolutely no help from your associates. And to no Surprise the ski lift is also non-functional. So walking or train is your only mode of transportation.

Got in line for Apollo as soon as we got to the park, waited 30 minutes and the ride was closed.

Got in line for the Griffin and it was closed for yellow jackets. fYI, If you've had yellow jackets long enough that you've had a sign made up for them, I think it's time to relocatedeal with the yellow jackets.

Waited two hours for loch Ness only to get up to the gate and realize it's two kids running the ride that are taking their sweet [censored] time with no sense of urgency for getting people on and off the ride. The kid working the buttons was waiting till the trains were back in the station before he would talk to the quick queue people, instead of making sure he knew that ahead of time before the train got back into the station. It also broke down for about 45 minutes while we were in line and was not told anything except for watching empty cars go up and down the track. Considering none of the speakers were loud enough for us to hear, they couldn't have told us anything if they tried. Not to mention there was only one car running. Why on Earth would you not have both cars running on a 2-minute ride? One loading, one running at all times! Especially Being as it is still one of the most popular rides in the park.

Was in line for alpengeist for 2 hours with the same thing, six cars go through with absolutely no people on them and no info as to what's going on. And the speakers worked quite well for this ride mind you

Verbolton went down and had to wait for a technician. Waited for over an hour and was not communicated to. wasted the whole hour waiting in the ride line (we were first in line) where your worker could have told us what was going on. The whole weekend was one big disaster after another because of your workers and lack of training.

With half the restaurants, games and stores closed, not to mention the rides that were down, what was open was super jam-packed and difficult to get in and off of. And instead of having drink stations open for at least water they were closed up with blockades.

Not to mention the Halloween haunt was very haphazardly put together for the lack of better words. And I found the haunted houses boring, confusing and not well put together. Not to mention when you can see everybody who's trying to scare you it's not that scary. There again no change from 7 years ago when I visited your part for the Halloween haunt and left feedback that your competitor was much much better.

I will definitely be getting my season passes from your competitor from now on. Your Park is one big waste of money and time. And on every ride we went on there was empty seats that your employees could have been filling had they paid attention. All they needed to do was say single Rider, double rider etc and fill all the seats on the cars as your practice was 7 years ago when I was in your Park. It's pretty bad when you get on alpengeist (and all the others) and get 6 to 10 empty seats every single solitary ride. do you know how much extra time that adds to your wait time? It's almost like your Park purposely had things closed and go down just to bottleneck people and keep them located in one area so that it kept them contained in the ride lines.

I understand that covid has been a devastation to everybody throughout the US, but if you cannot have better practices and work through the limited amount of employees to give your customers a great experience so that they will return, nothing else matters. I work hard for my money and I don't like wasting it or my time for a company who obviously does not care where it's money comes from. If it wasn't for your customers you would have nothing.

We wasted so much time standing in lines for the roller coasters and food/drink, that there was no time to enjoy the smaller rides (or the park for that matter) with the rest of the kids. And if they wouldn't ride a roller coaster, for the most part, they didn't get to ride. So therefore more wasted money... or one of the roller coaster loving adults would have to stay with the kids, (because there was a 2-hour wait for most of the roller coasters) and we couldn't switch out like we had planned to. That way we could have enjoyed the park with our kids too. It was so bad, I wasted my husband's and daughter's second day ticket. (Mind you adult price for a 3-year-old) he and her stayed at the B&B, (that we also spent money on for this weekend), because there wasn't anything for her to do. And it was so packed and hard to navigate, that he refused to come back for the second day.

you also need more signage and maps in your Park to help your customers navigate it, and it needs to be in English. Not to mention how about a map you can physically hold in your hand from your Park like you used to. Having customers print them off ahead of time is ridiculous (most of us would forget to do this), you should have them available there.

Not to mention on Saturday it was 85° and none of the fans were working on any of the roller coasters to keep us cool. But yet on Sunday it dropped down to 65° and low and behold the fans work, when you don't need them. We were freezing in line for a couple of them because of this.

The price of the food in your Park is completely outrageous also and super hard to come by or wait for and to charge $25 to park in the parking lot is ridiculous, especially when we purchased 17 ADULT admission tickets. Purchasing that many should have had FREE parking in your preferred parking lot. Unless something changes big time, we won't be back. Which is too bad because I was looking forward to Pantheon, which was supposed to open this year. But the inconveniences of your Park is not worth the hassle, just to ride a new roller coaster.

We purchased 8 tickets prior to coming to the park. On Monday 6/21 we visited the park and purchased 3 one time quick que's and we had a handicapped pass that included 3 people. When we entered the park and were told if we purchased water bottles we could refill them throughout the day. It was an extremely hot day and as we moved throughout the park we did not have access to any water refill stations. We could not find any and we eventually had to leave the park. In addition to leaving the park due to unavailable water, there were no food places open. We were hoping to have lunch in the park but again could not find any open places to eat. The only places that were open were ice cream and a select few gift shops. On the Alpengeist we entered through the exit and were waiting to go on the ride. We were first told that we needed to return at a certain time, then they told us only 10 minutes. We waited ten minutes and we were to go on the next one, and then we were told the ride was shutting down because a camera was not working. The workers for the ride were very rude and did not even tell us an approx. time when the ride would be up again, or offer us another time to return. I am handicapped and it is not very easy for me to get around. They also stamped one of our quick que's and we did not even get to use it. So we moved on to go on the lochness monster, we asked a worker how to get there and they saw that I was in a jazzy. They told us the way to go, but we came upon many many steps. We had to leave my jazzy and my children had to carry my jazzy down the steps, to only find out that there was about 10 flights of steps to climb. This was not handicap accessible. We were very disappointed to find that there were not very many options for children under 54 inches to ride rides. Most stores, and additional things were closed. Also I was very upset that due to the fact that I was not informed that the park was at a lesser capacity, but I still purchased quick que's and did not use them once. This cost my daughter 150 bucks that she could not get back. In summary there was very limited things to do for the children and no water or food, especially when it was so hot and humid. My daughter proceeded to Guest Services when leaving the park to address these issues and the woman there was extremely rude and did not even let her finish talking and dismissed her so quickly. We planned this vacation months ago and the children were so excited to visit the park only to be disappointed and would have rather stayed at the hotel pool. We planned on visiting Water Country on Thursday 6/24 but chose not to due to our awful experience at Busch Gardens. We have spent a large amount of money on tickets and are very disappointed with this park. After searching the website to send and email about my complaint/issue, there is no place with this information. I am requesting a refund for the tickets and quick que tickets, that were not even used. My order # is 20210519582283 under the name Nagoda, order # 20210519590864 and order # 20210519593033.
There are separate voucher numbers for each ticket. 3 voucher numbers per person x 8 tickets. Vouchers for person 1: 339561190263165486, 317080012016699050, 316080212016699069 Voucher #s person 2: 742119341679323944, 749119346179393044, 741119345279383044 Voucher #s person 3: 577498182266493444, 034561890263665487, 935561090263565487 Voucher #s person 4: 335561190263162486, 030561890263662487, 931561090263562487, Voucher #s person 5: 312080312916699003, 749419346579393044, 741419345679383044 Voucher #s person 6: 742419341079323944, 577598132766490441, 577598122866492440 Voucher #s person 7: 382080312916699073387080012016699020, 386080212016699039, Voucher #s person 8: 217842560891233224
Bar Code Number for quick queues: 721644564878452330
My contact email is [protected]@aol.com

I purchased a 2 year pass for my daughter for both parks, Busch Gardens and Water Country, here in Williamsburg, Virginia. I have purchased many tickets, in the past, but this time I decided to purchase using EZ Pay (Easy to be Ripped Off would be a better name for it). Since my 19 year old daughter was working a lot over the summer, as were her friends, she paid for the day, knowing her ticket was expired.

Today, 6 months later, I asked her when her ticket expired, as I was still being charged through my bank. She told me it was back in May. I immediately looked on my bank statement, knowing I had been charged all this time, each month. I called and was told that the ticket never expires, that they just keep charging you unless you contact them (despite the fact the ticket says it is a 2 year pass). When I told the young man on the phone that I would be contacting someone regarding the fact that they would not return the 6 months over payment, he then offered 3 months credit ONLY.

This is a total rip off. I know many who cannot afford tickets except to pay this way. The fact that Busch Gardens can get away with something like this appalls me. I will pass this information on to as many of my customers and clients as I possibly can. Supposedly, there is some small print when you order online that says that you will continue to be charged, though you purchased for only a 2 year ticket. Not only do they owe me for 3 more months of rip off, they also owe me for a day my daughter paid admission for, which they charged her for, despite the fact they already were over paid, already.

I have been a member of three different theme parks - two of which are owned by AB corporation. While my husband and I tried to close our eyes to the offensive things at Busch Gardens Williamsburg, we can no longer in good conscience support this park.

As Christians, we are extremely offended by the wizard store in the Ireland section which has satanic stars on some of the items they sell. That's family friendly? Not to a Christian family - Jesus died for our sins and we're forced to be subjected to and with any financial contribution to help pay for) evil that spits in His face? I'm ashamed that I closed my eyes to it for this long, but no more.

When approached about it, management has remained silent and even at one point refused to cancel our membership when we said we didn't want to be a party to this garbage through our financial contribution to the park. We'll see if they respond, but as of now nothing.

Also, the Hallo-scream event has "nurses" in Germany that should NOT be seen in public. The costumes are similar to those you'd find in a strip club and are - again - extremely offensive. I guess they may be trying to scare wives - maybe they are supposed to be home wreckers - but it is definitely NOT family friendly. And the show where these woman are is supposedly even worse. Is this their idea of values?!

It's a shame this park has made such poor decisions because - outside of that garbage - it's a really fun place to go. But as Martin Luther King Jr. said "He who passively accepts evil is as much involved in it as he who helps to perpetrate it. He who accepts evil without protesting against it is really cooperating with it." http://www.brainyquote.com

Ultimately each individual has to decide whether or not it's worth supporting a place that sells things that are clearly an abomination to God, but as for us we and our financial contributions will stay far away from this corporation until they come back to their senses and care more about morality than popular culture.

We went to the Christmas Town in Busch Gardens, Williamsburg, VA last December. As we were crossing one of the bridges there, on our way to see the last show of the evening, my feet totally slipped out from under me. It was dark and the weather had become icy. The bridge had not been salted. I didn't even feel myself starting to slip, before I knew it, I was just flat on my back.
We went to Guest Services, who then sent us to the medical unit. They gave me some ice and an aspirin or something. The nurse called me the next day, pretty much just to be sure I hadn't gone to the hospital or anything. When I spoke to her I had fully expected that I'd recover and stop being sore, etc. in a week or so. I was wrong. Six months later, I still have severe pain in my lower back and upper thigh and am getting severe headaches very frequently.
I had received a short little letter from a VP there, basically just blowing the incident off. I tried to contact him again, but he won't speak to me. He did have an underling call me and tell that they don't help anyone that gets hurt there with medical bills or anythng. He tried to bribe me with some free one-day passes to the park. Even then, he wouldn't send enough for the family, and we never received what he did promise. I've had to spend $2, 000 on medical bills and they won't help us at all. Busch Gardens doesn't have insurance, really?They need to be shut down in that case.