Menu
For Business Write a review File a complaint
YouTube Customer Service Phone, Email, Contacts

YouTube
Reviews and Complaints

www.youtube.com

Learn how the rating is calculated

4.3 20 Reviews 1220 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

YouTube Complaints 1220

ComplaintsBoard
D
12:49 pm EDT

YouTube You tube.

I thought you couldn't squeeze blood out of a turnup but this company has found a way to do. By showing way more comurcials like every minute or two. I no longer can enjoy watching movies or anything else. This channel as well as other's. Forcing this on us every day is to me, mental cruelty. I am really thinking about just selling both my TV's. And to top it off, these multi-million dollar or billions, want us the cunsummers to pay otherwise,(Greed) to not see the comurcials and getting away with it.

Desired outcome: Less comurcials would be nice.

Read full review of YouTube
Hide full review
ComplaintsBoard
K
10:42 am EDT

YouTube Home location

I am writing about my home location not being accepted after I finished my trial period. It was fine till after the trial and now I can't change it back to my home area that you offered during the trial period. I watched your videos, called numbers that I thought were legit. And now they want me to pay a subscription to file a complaint. Hell no. Either you figure this out and change it, contact me to explain whether or not you can or I will be writing to people to share my experience. Why not have a person to person telephone number? I find this a bit shady and poor customer service!

Desired outcome: change my home location, a call from your company explaining what to do when it happens again and again. a phone number where I can talk to a human to fix this!

Read full review of YouTube
Update by Kathy Schaefer-Elsesser
Jul 28, 2022 10:34 am EDT

I am in the (your choice) appleton/greenbay wis. area and you keep sending me to the LaCross, wis. or Minnesota area! I am really ticked off, I get you guys and then you want me to pay to send a complaint and get it fixed? are you nuts? I will fill a complaint with BBB before I pay you a dime. there are no phone numbers to contact you, poor support, what am I paying for if you can't contact me and I cant contact you with issues?

I had a good result during my trial, all was good and as soon as I am paying you keep sending me to other locations other than what I signed up for. I watched the video on how to change it and I did what was asked and the computer said i need to be in my area...

I am here and never left my home area ever!

fix it or I will leave and file a complaint.

Hide full review
ComplaintsBoard
Z
7:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube unauthorized charges

I was given 14 days free youtube when I signed up with Frontier. Last two month google/youtube has charged me $60.42 for a serve I did NOT order and do not want. Charges were 5/30/22 for $60.42 and 6/30/22 for $60.42. I have answered this 3 times now! There is no video to send you, STOP playing games. AGAIN this is the 4th time I have sent this. You also charged for 7/30/2022. another $60.42 which will NOT be paid to you, You are giving google and youtube a bad name!

Desired outcome: Stop charging my visa card and answer the dispute with visa for the last two months. Release your charges.

Read full review of YouTube
Hide full review
ComplaintsBoard
B
7:06 am EDT

YouTube Youtube hates Black people

When I'd watch videos geared towards Black people, videos that contain information about our history, hair, spirituality, news, ect. there would always be white people interjecting their opinions which were racist, violent, discriminating, and downright criminal. Even when I'd report comments, or videos nothing would happen to white people, nothing was removed nor were there any consequences. youtube is lock step with the opinions of white supremacy, white nationalists, and fully supports the violence and killing of Black people. I've verbally retaliate to some comments made to me personally and my page was taken down, while the white people that made the comment still have full access to this white/asain owned media outlet. youtube supports the silencing and removal of Black voices and the uplifting of the Black community.

Desired outcome: Stop pandering and supporting white supremacy, have accountability for the racist violence white people spew toward Black people.

Read full review of YouTube
Hide full review
ComplaintsBoard
B
7:59 am EDT

YouTube Complaint

Each time I visit youtube, there are several videos that are derogatory and hateful and ignorant when related to Black Hebrew Israelites/Black americans, such as fox news, so called conservative/republican videos, the Buffalo, NY shooting, and several issues I see white people are allowed/permitted to say the most disgusting, racist, outlandish things that include cursing, threats and violence towards Black people (especially Women and Children) there are no repercussions or consequences, even after being reported!

Now in my case when I defend myself, my race, and my sex, my channel was taken down by youtube who defend those white national terrorists because youtube is locked step in agreement, just like all other social media sites. This is 2022 and still Black people are fighting for our basic rights. This social media site should be banned and never allowed to conduct business until they know the meaning of equality for All, not all WHITES!

Desired outcome: youtube needs to stop taking funds from, and being a tool for the terrorist white national society and other hateful groups that they're affiliated with.

Read full review of YouTube
Hide full review
ComplaintsBoard
D
1:41 pm EDT

YouTube Complaint

Hello my name is Daniel Hall NI Number JX597066C I wish to make a formal concern and complaint about the background music of you-tube music.

I am very concerned as I believed that you-tube or the internet may have been hacked. I reported my concerns after words and threats where made in the background of music I was listening to on you-tube however I have had to make another call to police because certain words kept being mentioned in the background of the music that some was threatening words such as Hes famous armed, lee linked, caned, fraud, gay row, daves, turn it off, also when listening to sky news live on you-tube words such as take him - dan word was mentioned.

When listening to song related to boris johnson threats in background was mentioned such as end up in jail and beat up, terror night was mentioned and pastor boy was mentioned, humberside was mentioned, armed plod was mentioned, spot dan, ken, hall, spot dan down the river, lets walk dan violent, law hit the top, punishment new life, kens, airport, fireworks, shots

I am concerned because some of the names are associated to the area I live in and some names seem connected to people I use to know.

I have reported the issue to police as I believe there is something wrong with the background noise due to it not being connected to the song.

and some words seem to change to another word.

I want to raise it as a concern and complaint as I enjoy listening to you-tube music however I do think something is not right about the words that I hear when listening to the videos.

Especially because the names and things being said seem closely connected.

I did contact the police in the area where you-tubes head office is located but they did not reply.

I hope that you-tube will take this seriously and if anything develops or it turns out to be something much more serious that I have reported it.

The words are closely connected unless its talking about someone else.

I hope you-tube will keep close eye on this.

Just the words such as burst in also implies bursting into someones property is another phrase I heard coming from you-tube

The police are aware of my concerns and as a company I hope my report will help to raise the concern about what is being heard in the videos in the background.

https://www.youtube.com/watch?v=yznEK-OakMY

https://www.youtube.com/watch?v=VPBga_AbQ18&list=RDMMVPBga_AbQ18&start_radio=1

https://www.youtube.com/watch?v=9Auq9mYxFEE

https://www.youtube.com/watch?v=ek2gCNsRlOs&list=RDek2gCNsRlOs&start_radio=1

https://www.youtube.com/watch?v=h0mk4RTRxUE&t=249s

Kind regards

Daniel Hall

Desired outcome: Keep close eye on the music videos and what is being said in the background of the musics and to identify if it has been hacked or if something is connected.And to report any issues to police.

Read full review of YouTube
Hide full review
ComplaintsBoard
Y
6:17 am EDT

YouTube Channel removal for no reason

YouTube has removed "Tarot By Janine" channel for no reason. They provided no explanation and no justification and just removed it.

It's obvious she didn't violated any rule, they have no proof - They just made this all up to shut her up because they didn't like her content.

YouTube is committed to Freedom of Speech, and I expect them to meet that requirement.

I demand they put Janine's channel back IMMEDIATELY!

Read full review of YouTube
Hide full review
ComplaintsBoard
M
11:34 pm EDT

YouTube Removal of Tarot by Janine

You do not have permission to censor or remove this or other Truther Movement politicians off You Tube programs or their videos. You do not have permission from me or humans common law rights to restrict freedom of speech! Return this program and all of the program's past videos now! I will not sponsor your program funding any longer if you do not rei state this program and stop censoring truth and opinion under Freedom.

Desired outcome: Return Tarot by Janine's show and past shows

Read full review of YouTube and 1 comment
Hide full review
1 comment
Add a comment
M
M
MidnightRain38
Nowhere, US
Jul 08, 2022 12:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yes they do have the right since they are a private company..know your laws

ComplaintsBoard
E
9:38 am EDT

YouTube Please reinstate Tarot By Janine channel

She has always been a wise gentle soul and guides people spiritually and emotionally with her card readings. She may have unusual beliefs but please allow your viewers (and hers) to make their own conclusions about her content.

Desired outcome: Please reinstate her channel

Read full review of YouTube
Hide full review
ComplaintsBoard
M
5:30 am EDT

YouTube Deletion of Tarot by Janine Channel

I am writing to complain about the removal of the Tarot by Janine channel.

She brings light into a very depressing world.

The public are getting fed up with all these deletions of channels.

Why are violent videos allowed to stay? There are videos on here which should be taken down but I don't believe this one is harmful in any way.

Please reinstate her channel.

Desired outcome: The reinstatement of Tarot by Janine

Read full review of YouTube
Hide full review
ComplaintsBoard
B
11:27 pm EDT

YouTube About bullying.

This creator called Benny keyz has terrorized everyone on utube, seems like you guys took his channel down once he then makes 3 channels and the bullying is now xs 3. You guys are not going by your rules. Benny smokes pot live on utube and he puts other people to help him bully. They are bullying a guy that's on border of suicide. Are you just gonna let it happen? Everybody has complained about him. Now is the time to do something,anything you could save someone's life

Desired outcome: Benny removed from utube and not allowed any more accounts.

Read full review of YouTube
Hide full review
ComplaintsBoard
A
6:59 pm EDT

YouTube Complaint

Why are you censoring content? Misinformation re vaccines? This is just a narrative you are allowing government to control. Not sure how much you are getting paid for this sell out but I hope it is worth your respect and reputation. The world is aware of the “vaccination” lies and for you to block people from getting information they have a right to, under the guise of misinformation makes you as evil as the creators of this injustice. Money won’t get you into heaven. What a disgrace!

Desired outcome: Stop censoring information people have a right to By calling it misinformation by corrupt government

Read full review of YouTube
Hide full review
ComplaintsBoard
S
4:49 pm EDT

YouTube things on my to watch list

stop promoting your climate crap on my to watch page as I don't wish to ever see this.I keep getting videos reguarding solar panels,climate action and other things to do with climate change none of these intrest me in the slightest

Desired outcome: fix the system of what to watch with what I'm interested in

Read full review of YouTube
Hide full review
ComplaintsBoard
P
3:50 am EDT

YouTube Youtube's terrible self catering service

The website gives terrible self catering tools. I cannot block people or videos, mute words or even turn off end cards. The site seeks to guide me to conspiracy videos or other Alt Right Pipeline nonsense and thanks to YT's desire for views more than anything else I have no protection from Spoilers. As an Autistic person spoilers are particularly damaging to my mental health.

I expect no change. But I want to rant. I want someone to know.

Desired outcome: Better tools for self catering: Allow users to block topics and creators so they don't see them anymore and turn off end cards.

Read full review of YouTube and 1 comment
Hide full review
1 comment
Add a comment
TheldrakisCS
TheldrakisCS
US
May 31, 2022 12:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i do agree the current system needs work. i need to sift through their recommendations just to see the videos i subscribed to. why don't they make it in sections that we can remove like suggested content, subscriptions and such.

if you select the 3 dots on the videos in your feed you can say not interested in topic or the channel. honestly i have missed tons of videos cause of the mashed system right now.

ComplaintsBoard
P
12:25 am EDT

YouTube Deleteing a youtube popular account so important to many people

JULIE GREEN MINISTRIES had a big following. She talks about religion ,Christianity. Where is FREE SPEECH.

Desired outcome: REINSTATE CHANNEL

Read full review of YouTube
View 0 more photos
Hide full review
ComplaintsBoard
P
1:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube lalate youtube videos

for the last year lalate put out blatant lies and false propaganda,misleading commentaries ,filled with nothing more than false lies of hope twisting words into nothing but clickbaiting deceptions filling me and others with ideas of false hope and total deceptions for his personal intrests and gain making me beleive youtube is nothing more than a shell of shams...

Desired outcome: PLEASE.....STOP OR AT LEAST TONE DOWN THE LYING PROPAGANGAS OR THE AMOUNT OF TWISTING FALSE HOPES

Read full review of YouTube
Hide full review
ComplaintsBoard
M
12:22 pm EDT

YouTube Commercials

The best thing about youtube was that you can listen to music without commercials, or anything for that matter. One off the biggest reason why I loved youtube over TV was exactly that. And you [censored]ing ruin it, you ruined youtube for generations and how you're going with commercials and censorship. All off you [censored]ing greedy companies want to make us into only consumers of your [censored] and silence everybody so they can't talk or do [censored] freely. Everything is going to [censored] as usual, and every time a commercial stops the song I am listening to I leave youtube and I will never buy the things that come up just because it is a disgrace for internet. If I wanted [censored]ing commercials I would watch TV you [censored]ing greedy [censored]. I can't wait for a better platform than this.

Desired outcome: No [censored]ing commercials

Read full review of YouTube and 1 comment
Hide full review
1 comment
Add a comment
D
D
dave spence
US
May 13, 2022 4:57 pm EDT

I agree with you. I do not mind commercials at the beginning of of a 5 min or less vid or music vid. But I hate it when the pop up in the middle of them sometimes as many as 5 commercials for just 1 small vid.

I think maybe it is so they can charge such an extortionate for their live tv for which I have no interest in. i just like small vids and music vids, as I am an old man, retired, and have a very short attention span anyway. Also, I can remember what it is I have just watched or watching.

Thanks for letting me RANT.

ComplaintsBoard
G
6:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube Intrusive ad from vic affiliate marketing masterclass

Some months ago I watched a video presentation by Vic of Affiliate Marketing Masterclass inviting me to sign up for his program. I chose not to. Since the I get intrusive ads from him virtually evverytime I watch anything on YouTube. Its now harrassment and spoiling my enjoyment of YouTube. How can I stop these intrusive and extremely unwelcome ads from interjecting into the YouTube ads I watch?

Desired outcome: I do not want to receive any more of these intrusive and extremely unwelcome ads from interjecting into the YouTube ads I watch

Read full review of YouTube
Hide full review
ComplaintsBoard
D
3:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube Youtube tv

I signed up for youtubetv and received an introductory price of 54.99 for three months.

I looked at my bank account and saw I was being charged 54.99 and 66.44 each month.

I called a customer rep and he reimbursed me for the added charge. I also cancelled the account with my bank.

I then had a popup on my tv stating I needed to sign in from my home, and it listed Yuma, AZ, where I have never visited, let alone lived.

I changed the zip and was then informed I can only do that once a year.

I did a chat to try and explain the situation, and the rep said to cancel my subscription and sign up again, but failed to mention I would be paying $69.08 today.

I explained my payment wasn't due until 4.8.22 and was told that's too bad!

Therefore I am losing almost two weeks of service that I already paid for. I hope this is clear enough. If not, please contact me and I'll explain it again.

Desired outcome: I want my original zip to be 85119. I want a refund in the difference of money. Again, my payment was $2.64 less per month before this "fix" and not due until 4.8.22.

Read full review of YouTube
Hide full review
ComplaintsBoard
M
7:04 pm EDT

YouTube Youtube supports those nasty Paul Brothers!

I am furious with YouTube for failure to remove the channels and accounts of Logan and Jake Paul. The Paul brothers are trouble makers. Logan posted that infamous video of the dead body in Japan's Suicide Forest but his channel is still up. Jake Paul has said racial slurs, violated Italian law by flying a drone over the Colloseum in Rome without permission, and drove an atv over endangered sea turtle nests in Florida. His channel and videos need to be removed. Furthermore, Susan Wojcicki needs to be fired since she has done a lot of damge to Youtube and violated the rights of several Youtubers.

Desired outcome: Remove the Paul brothers and fire Susan Wojcicki!

Read full review of YouTube
Hide full review

YouTube Reviews 0

Looks like YouTube has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent YouTube, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About YouTube

Screenshot YouTube
YouTube is a video sharing platform that has revolutionized the way people consume and share video content. It was founded in 2005 by three former PayPal employees and was later acquired by Google in 2006. Since then, it has grown to become the second largest search engine in the world, with over 2 billion monthly active users.

The platform allows users to upload, share, and view videos on a wide range of topics, from music and entertainment to education and DIY tutorials. It has become a hub for creators, influencers, and brands to connect with their audiences and build communities around their content.

One of the key features of YouTube is its algorithm, which uses machine learning to recommend videos to users based on their viewing history and interests. This has made it easier for users to discover new content and for creators to reach new audiences.

YouTube has also become a major source of revenue for creators, with the platform offering various monetization options such as ads, sponsorships, and merchandise sales. This has led to the rise of a new generation of content creators who have turned their passion into a full-time career.

In recent years, YouTube has faced criticism for its handling of controversial content and its impact on mental health and well-being. However, the platform has taken steps to address these issues, such as implementing stricter community guidelines and providing resources for users to manage their screen time.

Overall, YouTube has had a profound impact on the way we consume and share video content, and it continues to be a major player in the digital landscape.
How to file a complaint about YouTube?

Here is the guide on how to file a complaint or review about YouTube on ComplaintsBoard.com:

1. Log in or create an account
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title
- Summarize the main issue with YouTube in the 'Complaint Title' section.

4. Detailing the experience
- Provide detailed information about your experience with YouTube, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about YouTube on ComplaintsBoard.com.

Overview of YouTube complaint handling

YouTube reviews first appeared on Complaints Board on Sep 18, 2007. The latest review NFL and Base YouTube TV was posted on May 31, 2024. The latest complaint Russian Propaganda advocating cyber war and death was resolved on Mar 18, 2022. YouTube has an average consumer rating of 1 stars from 6507 reviews. YouTube has resolved 29 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.6
8453 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. YouTube Contacts

  2. YouTube phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
    Click up if you have successfully reached YouTube by calling +1 (650) 330-0100 phone number 3 3 users reported that they have successfully reached YouTube by calling +1 (650) 330-0100 phone number Click down if you have unsuccessfully reached YouTube by calling +1 (650) 330-0100 phone number 3 3 users reported that they have UNsuccessfully reached YouTube by calling +1 (650) 330-0100 phone number
    +1 (650) 253-0000
    +1 (650) 253-0000
    Click up if you have successfully reached YouTube by calling +1 (650) 253-0000 phone number 3 3 users reported that they have successfully reached YouTube by calling +1 (650) 253-0000 phone number Click down if you have unsuccessfully reached YouTube by calling +1 (650) 253-0000 phone number 1 1 users reported that they have UNsuccessfully reached YouTube by calling +1 (650) 253-0000 phone number
    +1 (212) 843-8308
    +1 (212) 843-8308
    Click up if you have successfully reached YouTube by calling +1 (212) 843-8308 phone number 0 0 users reported that they have successfully reached YouTube by calling +1 (212) 843-8308 phone number Click down if you have unsuccessfully reached YouTube by calling +1 (212) 843-8308 phone number 0 0 users reported that they have UNsuccessfully reached YouTube by calling +1 (212) 843-8308 phone number
    Staff Editor
    +1 (989) 725-8119
    +1 (989) 725-8119
    Click up if you have successfully reached YouTube by calling +1 (989) 725-8119 phone number 0 0 users reported that they have successfully reached YouTube by calling +1 (989) 725-8119 phone number Click down if you have unsuccessfully reached YouTube by calling +1 (989) 725-8119 phone number 0 0 users reported that they have UNsuccessfully reached YouTube by calling +1 (989) 725-8119 phone number
    Office Staff
    More phone numbers
  3. YouTube address
    901 Cherry Avenue, San Bruno, California, 94066, United States
  4. YouTube social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
YouTube Category
YouTube is ranked 3 among 45 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.