Acaipure review: Charge not authorized by me 1528

terms was to be a 14 day trial period before a charge of the full price of the product was to be charged to my account. Order was placed on Nov. 17 and my account was charged for full amount on Nov.19. Only the sipping and handling charge was to be charged to my account.

I ordered a sample from this company. I recieved more than I ordered and was charged 44.95. I returned the items
on the next day. I have not recieved a refund and was now charged another 39.95. I will report them to the FTC and the Better business beaureau. I have contacted my bank, but so far I have not recieved my money back, which would now equal 79.90 for absolutely nothing. Geri L Beber 07184

I was suppose to get a free sample for just 4.95 shipping. Thay charged me 44.95 and added two products I did not order or want. I was charged a month later without my knowledge around 35.00 for an auto ship. I received no notification via E-mail and when I attempted to cancel. The phone wait was 63 minutes. I could not cancel online because I do not have an invoice number. I have not received the product they sent so I can't cancel without their invoice number. the product is useless and i wouldn't want it if it was free. Thanks, Nona Harman

I WAS SENT AN E-MAIL FOR A FREE TRIAL OFFER, FOR THE SHIPPING OF $1.95( ACAIPURE).THE PRODUCT WAS 3 WEEKS LATE, 2 OTHER PRODUCTS WITH, & WAS CHARGED $39.95. WHEN I CALLED THE TOLL FREE NUMBER, I WAITED FOR 1 1/2 HOURS TIL A MAN FINALLY ANSWERED.I WAS TOLD I COULD KEEP ALL 3 ITEMS AND BE CREDITED $20.00.WITHIN 2 DAYS, I HAD MY REFUND IN MY ACCOUNT.EVERYTHING WAS FINE UNTIL MY BANK NOTIFIED ME, A CHECK HAD BEEN RETURNED. DUE TO THE NOTICE, I LOOKED AT MY ACCOUNT. WHOA..THERE IT WAS... A $39.95 CHARGE FROM ACAIPURE.I WAITED 2HRS. ON THE PHONE & WAS TREATED HORRIBLY WHEN I ASKED FOR A RMA# & A REFUND OF $59.95.INSTEAD THE SUPERVISOR GAVE ME A RMA# & HUNG UP ON ME!THE NERVE ...I WAS THE CUSTOMER WHY IS HE HANGING UP ON ME.TO MAKE A LONG STORY SHORT, THIS COMPANY HAS COST ME$90.90 INSTEAD OF $1.95 FOR SHIPPING.I WILL NEVER ORDER ANYTHING AGAIN OFF THE INTERNET, DUE TO THE FIRST TIME EXPERIENCE WITH THE COMPANY OF ACAIPURE.THE COMPANY IS A SCAM AND NEEDS TO BE SHUT DOWN.

I signed up for a sample of product to pay shipping only. I was charged $44.90. I called the company---they explained that it was a one-time charge. I have now been sent the product again and charged $44.90 two more times. I am now trying to call and cancel my membership and can not get anyone to answer the phone.

I ORDERED THE TRIAL SIZE ONLY FOR 4.95 ON 11-12-08. MY SHIPMENT ARRIVED ON 12-3-08 AND IT ALSO INCLUDED TWO OTHER PRODUCTS WHICH I HAD NOT ORDERED, AND WAS ALSO CHARGED A FEE OF $44.85. I HAVE BEEN TRYING TO CALL THE [protected] NUMBER TO NO AVAIL. THIS ORDER IS COMPLETELY FRAUDELENT AND I ALSO BELEIVE SO IS THE COMPANY, AND THE PEOPLE REPRSENTING IT. THIS WAS SUPPOSE TO BE ON A THIRTY DAY FREE TRIAL BASIS, ONLY TWO DAYS AFTER I OPTED FOR THE FREE TRIAL SAMPLE, MY BANK CARD WAS CHARGED THE AMOUNT OF $44.85. I WOULD LIKE MY MONEY BACK AND WOULD LOVE TO GET HOLD TO OPRAH AND LET HER KNOW THEY ARE USING HER NAME AND PICTURE TO RUN THEIR SCAM BY!

The phone number to call is [protected]...I was taken by their ad too...didn't read the terms and conditions well enough before I ordered...there were red flags all over the place. I found this # @ the " Advanced Wellness Research, Inc." site...I sent an e-mail from this site and received an answer shortly after. The crazy things we do to lose weight! I was told it would take 2 to 4 days to process my complaint...we'll see. Good Luck

I ordered a supposedly free product and was supposed to only pay the 4.95 shipping. Then I was billed 44.85. then I received another bill for 39.95 and no product. Currently on hold for 15 min.

My complaint is the exact same as another I read. I was charged 44.85 for products I absolutely did not order and have had no success in being able to speak to a representative from the company to demand a refund. I also can not find and order number which is required on the website to cancel my so called "membership". Beware of this company it is obviously a total scam!

I, like many others I am finding out, signed up for a "free"30 day trial sample of Acaipure...only received 5 pills which if taken at the rate of 2 per day as bottle sugest would go only 2.5 days. I guess long enough to know if i were allergic or some...however I keep being charged $5.35 per month AND $73.52 which at first i didn't know what it was because the merchant is in Saint Kitts And Nevis according to my banking institution. I had to look it up on google: UK col. Carrubean Island.RIGHT! when I called the 888 number I was directed to www.gohelpnow.com...got no where...then did the address WITHOUT the www in the front and got a webpage with directions...asked if I wanted to cancel 1)newsletter or 2) Acaipure. I canceled Acaipure (of course). They said I would receive an e-mail to confirm then they asked if I wanted to cancel any other product and they would check for me...so i thought "lets see"...and then they asked me for my credit card so they could check...uh!no!...I canceled my card with my bank. Also they have a PO Box in Orem Utah which is Home to MonAvie, a genuine company...they also use CNN report of MonAvie in their Advertisement. _Beware: MonAvie IS NOT related to this scam and is a genuine company. I am even wondering if there really is ACai powder in these little pills...

I got emails daily about AcaiPure... the next product to help lose weight naturally da da da da da... Then I saw Oprahs show and her support of it and thought.. hmmmm 4.95 for a free trial.. why now. I got the bottle.. tried it.. felt no different.. definitely did not lose weight.. even with modified diet... and thought that was the end of it.. (I printed the order page for the free trial.. nothing looked shady although there wasn't any order number etc. I check my bank account and find a 39.95 charge from this company about 15 days later... I tried calling the company was put on hold for 90 min then cut off.. twice.. I went to the website they tell you for complaints and without an order number it will not go any further... I called the company listed in director assitance and it too was a answering machine and I have yet to hear back from them. I am on a fixed income and 39.95 is ALOT of money to waste. What more can I do.. how do I get the bank to not process this debit in the furture?

thanks
PJ

I only ordered the Acai Pure Trial for postage charge of $4.95, but was sent Hoodiburst Gum and Hoodiwater for an additional $39.90 and I never ordered those items order #1234305. I would like to be credited back on my charge card the $33.90 ASAP. Also I e-mailed you and asked to be cansled and you continued to send me more Acai Pure, I sent it back and wrote refused on the package and gave it back to the post man. Again, please cansel me take me off your mailing list. And, I will be disputing this with my charge card company. Again, do not send me any more Acai Pure or anything else! I also need to be credited for the 2nd Acai Pure you sent on Nov 13th for $44.90 because I did not order it! I have tried to call quite a few times. First time I was told to hold 48 minutes and I did then I was hung up on. The next time was 63 minutes and then again 83 minutes how can you do business like that. Is that the only way is by cheating people? I feel sorry for you! I would really appreciate you taking care of this right away. Thank you
Zandra Hall

Did you get my above complaint? I really need this matter taken care of!
Zandra Hall

They will capture your card number and charge you ten times what you authorized. They specialize in no way to contact them to stop the fraudulent use of your card. If you sign up you will be taken for hundreds of dollars as they ding your card for $50 a shot. DO NOT DO BUSINESS WITH THEM! BUYER BEWARE!

I placed and order for a trail of this companies AcaiPure tablets after watching Oprah's show and they sent it plus some other stuff which I returned extra stuff and was to try the AcaiPure and then if I wanted to keep on ordering the would send more in 1 month.
Instead they have charged my credit card account three times for the following amounts, $33.92, 39.95, 44.90. I would like a total refund and am going to contact the Better Business Beurea to turn them in.

I tried this product for a little over a week and then there was parts of my body that broke out in bumps. I then began itching terrible. I then stopped taking the produce that was over a month ago and I'm still having trouble with my skin being infected. This company keeps charging my PayPal and they havn't sent any more products even though they charge me for them. I do not want them to send me any more and I don't want them to take any more money from my account.

I too was scammed by the acaipure company. As a single woman with a fixed income, I was hoping to find something that might help me feel better and be more healthy. I received a full month's supply and two products I did not order. $41.85 was deducted from my charge account. I returned the product and have received no financial return. I also had $39.95 deducted from my account on Dec 1 and have received nothing!
I am telling everybody I know not to order these product.

Thank you for anything you can do to stop this scam.

I ordered a free trial for shipping cost only of 4.95 they charged by accoutn 49.95 for full product, I never recvd my order. Tried to call everyday for a week and hold times are over an hour then you get disconnected. Scam company. I also have heard. (only heard) this company is charging under different names. I had to cancel my bank account. and start all over. I did report to Attorney General Office.

Watch out for this company. Does Oprah and Rachel Ray know what they they are putting their names on? First, I called to cancel my order, waited 83 minutes to talk to a "live" operator. They, they instructed me to e-mail their "support" service about this. I did and never got a return response. I did get charge the full price and when I disputed this, again via e-mail, I never received a response. I finally called again and waited 76 minutes for a "live" operator. Ryan ("customer service" agent) claimed I never followed my term and agreements, even though the original rep told me how to handle the situation. He proceded to tell me they did respond to my e-mails under a different company name. With all of the virus' out there, who opens e-mails by unknown addresses? I asked him to resend me the e-mails and he told me he couldn't. I asked him why and he hung up on me. Now, I am out my $39.95 and I am very upset. I even went to the stage of cancelling my credit card they billed it to and they are resending me a new one so the AWFUL company doesn't have access to my accounts. Oprah, shame on you and your wonder product.

I RESPONDED TO AN AD FOR THIS ACAIPURE (SEEN ON THE OPRAH SHOW) WHO BY THE WAY I WILL BE SUING FOR FALSE ADVERTISEMENT...WAS JUST SUPPOSED TO PAY THE S/H CHGS. WELL SO FAR THEY HAVE TAKEN OUT OF MY ACCOUNT (UN-AUTHORIZED) 96.35...I WANT TO KNOW HOW I GET THIS MONEY BACK AND HOW I GO ABOUT GETTING IN TOUCH WITH THIS COMPANY TO REFUND THE MONEY AND CANCEL ANY ORDERS THEY HAVE SENT OR ARE SENDING IN THE FUTURE? CAN ANYONE """HELP""""

Company answers the phone with message that "calling outside our normal working hours" or "Due to large volume of interest in product, the wait time will be 57 minutes."
I am unable to stop the mailings, stop the billings or get credit for unauthorized mailings.
Please help

I ordered free trial, which they sent, along with gum $9.99 and tincture (29.99), enclosed also was a note saying you could not return any unopened item, so I tried to call many, many times, and no matter what time I called there was always a waiting time of at least 1 hour, "because their products are so popular" the recording says. It also suggests you go online and send an email, which is supposed to be responded to within 24-48 hrs, and I have not had a response to any of mine and I've been emailing over a month. Then went on BBB website and got some other numbers, while reading their BAD REVIEWs, also with no response. So, since I couldn;t get an RMA number. I just sent it back anyway and asked my credit card company to refuse to pay it. Then the day they received it, I got billed for another $39.95. There is no way to cancel this "DEAL" and no way to get through to anyone. I have not received anything for the order I was just billed for!? DO NOT ORDER FROM THIS COMPANY! THIS IS A HUGE SCAM!

I selected a trial offer for $1.95 and was charged 44.85 out of my bank account. Cannot contact this company - will not reply to e-mail or answer phone...

I ordered Acaipure from this company with a free trial offer. I thought I was paying for shipping and handling of $4.95. Instead, my account was charged $44.85. They sent Hoodia Water and Hoodia Gum which I didn't order. When I finally got them on the phone, they said I had to deselect the Hoodia at the time of purchase in order not to get it. I never saw it. Apparently many others have not, either. Now I am going to have to pay return shipping, and a 15% restocking charge for the product I never wanted. Vicki.

DID NOT RECIEVE MY TRIAL PRODUCT, BEEN BILLED $4.95 ON MY CREDIT CARD. PLEASE CANCEL THIS CHARGE AND THE TRIAL PRODUCT.(NOT RECIEVED)

THANK YOU,
AROLYN ALLEN

I ordered the "free sample" of AcaiPure and was suppose to pay only shipping which was to be $2.95. I have a charge on my credit card bill once for $44.95 on 10/22/08 and another unauthorized charge for $39.95 on 11/11/08.

I would like someone to contact me so that I can get my credit card bill reimbursed.

Have had same problem with another product called "Colotex". Was given the same e-mail address which led me to this complaint board. Although this is a different product it seems to be the same company, same e-mail etc.

i have been charges from my account in the sum of $44.90 date of withdrawn 12/08, if it because i did not cancel please cancel the account and discontinue withdrawn from my account. will notified the bank. thanks in advance.

I was contacted by my credit card company that I was over-my limit. I knew that I only had a balance of about of $140.00 . As soon as I got home from work I pulled up my account to see that I was charged 88.97 and 89.97. One on Dec. 8th and one on Dec. 10th. All I asked for was the trial sample! When I called the phone number given, I was told the wait time would be 47 minutes. What do we have to do to put this absorded company

I went online to order the trial product for $4.95 a response stated I couldn't order and that it couldn't be delivered to my post office box. Today I realized that $44.95 was charged to my account I am on my way to my bank now to hopefully get this fixed.

I ordered a free trial of Acaipure, for $4.95, shipping and handling on November 8th 2008. I never received the product. I sent e-mails stating this. I also, told them I do not want anymore shipments. They have charged my card, again for $39.95 on December 8th, 2008. I e-mailed them twice now to send me my money back or I am reporting them to the Attorney Generals office. I, also stated that they have the worse company, I have ever dealt with. I tried phoning twice, but the wait is 50 minutes. Real Convenient. I will be going to my bank Monday, the 15th of December and I will be filing fraud charges there, as well as contacting the Attorney General's office. I am tired of playing, around with this company. I am a very busy person.

Robin L. Smith

This is a complete "Scam" ! Product Does not work. They trick you with a "free no risk trial period" I cancelled with in the trial period and they still charge my credit card. These people need a class action law suite! After an hour wait on the phone they would not refund my money! Aviod at all cost. This is a complete SCAM!

I signed up for a free trial. Pay postage of about $4.50. Got billed$44.85 on my credit card. Tried calling 3 times. On one call, supposed to have a 45 minute hold, I held for 1 hour 20 min. and never got through. They also signed me up with a subscription to FitFactory .com without my authorization. A $29.95 monthly bill. I was able to cancel that without charge as it was within "the trial period." I cancelled the charge on my credit card. Product arrived 23 days later and I will refuse the package through the US Mail.

Ad said try the product with no risk, only shipping will be asked for up front. They charged my account 44.85 and my bank said they put me on autoship which I didn't ask for nor did I know they had done. They said that I must cancel with this company or I will be charged each month for the product I am not getting. I called the Fraud line for the state of AZ but this was not in their jurisdiction. I am filing a complaint with the attorney general of the state of AZ's office. I am also sending a certified letter to the address in Scottsdale with a return receipt requested cancelling the order. I would like to know who this ceo is and why he/she thinks they can get away with this unconscionable act... Maybe one of you has a better idea of how to handle this.

this company sent me items not ordered and over charged my credit card-I had only ordered free trial and pay $4.95 shipping and handling -charged 44.50 sent the unodered items back and filed a dispute with my credit card company and found out they have recharged my credit card for 39.50 last week. if you call the company to reach someone you get put on hold for hours and if you try their marketing update line you get the same thing and they do not return emails either - this is a ripe off and the should be banned from the internet

I was interested in the product Acaipure to cleanse my digestive system. Since Ophra endorsed
Acaipure I felt secure that the product and the company were credible and reliable.
Since my trial I was unable to get any response from their customer service.
I responded in numerous e-mails to cancel all further deductions to my credit card by going to
www.getorderhelp.com. I have sent over twenty e-mails with no response. I have tried the toll free numbers---[protected] more than 30 times. The answer is Acaipure but the call waiting
goes on and on with never an answer.
I have my credit card statements showing all the transactions and I would like to join any pending lawsuit regarding this scam...so please advise me further. Obviously I have to go thru the trouble of canceling my card and getting a new one to avoid any further deductions.
I have forwarded this same fraud information to Oprahs web site and am waiting for a response.

ordered free acaipure, to pay only shipping, ordered nothing else but, was charged for gum, &a sermen .canceled order but, still getting orders & being charged $44.90. i really want this to stop.

Please stop sending me this product .I tried the first bottle an d nothing happened I have tried several times to reach you
by phone. that was hopeless I have paid for two bottles. You have to now debited me for a third bottle. This has not been
received and if I did get it would be returned unopened. This debit better be reversed, or I will turn this over to consummer affairs PLEASE STOP SENDING ME THIS PRODUCT IT DOES NOT WORK.

Thank you
Dianne Stanco
24 Pratt St. Apt. 203
Southington, CT. 06489

I wanted a no risk trial. since then I have been billed $4.95, $39.95, 44.90 and $44.90. I have tried several time to stop the billing. I even canceled my credit card but they still bill my checking account. (I don't know how they got that info.) I filed a complaint with the Arizona Attorney Generals Office for consumer complaints but have not received any action.
This company is a rip off.

I also got products I did not order and they are exorbinately priced. I called my credit card company and canceled that card. Plus I sent a letter to credit card company disputing charge.
Also I sent an email to Oprah, letting her know what kind of business this is.
Beware, DO NOT ORDER FROM THIS COMPANY.