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On Tuesday 8/1/2019 I contacted the above company with a view to purchasing their program titled Advanced Driver Support which was advertised at a Special Price of $29.95. I downloaded the program as per their instruction and then received a request for payment. This I did using my Visa Debit Card. I then received a Licence Key number via my email. I proceeded to activate the program and received a message saying "invalid Licence key number or similar words" I proceeded to attempt this action a further two times taking extra care to ensure that the numbers and letters I typed was identical to the ones received in the email. The results were the same. I contacted Advanced Driver Support via their chat line and attempted to resolve the issue with no successful result. I informed them of the situation and that I am taking the action of Uninstalling the program and requested a refund of my payment and after further emails to resolve the issues I was informed that I should contact you for a Refund and closure of the contract. This whole issue is downright appalling and I would very much appreciate an early resolution.
Order Confirmation, License Key & Instructions
Dear Douglas Nathanielsz,
Thank you for choosing Advanced System Repair, Inc..
If you need help activating your software please contact our support team 24/7
Your Purchase Summary
Order No.
PHLP-A0801190627-06EKE
Advanced Driver Support
Click To Download
Licence Key
169FAFC9-ED19-43D2-86D6-9B6A792E870B
Instructions:
If you have not already downloaded Advanced System Repair, click the blue download button above and it will install Advanced System Repair version so you can start your repairs immediately.
To activate your version of Advanced System Repair to the full version follow these simple steps:
1) Open Advanced System Repair
2) Click the Settings button in the top right corner of application window
3) In Settings window switch to tab License and anter your license key in the box labeled "Enter license key"
4) Click "Apply Key"
If you still have problems activating or if you still have PC problems please contact support team.
Thanks again. We appreciate your business!
Sincerely,
Customer Service Team
Support (link to http://advancedsystemrepair.com/Support.php)
Email us at support@advancedsystemrepair.com
Advanced System Repair, Inc.
21163 Newport Coast Dr. Suite #502, Newport Coast, CA 92922
© 2017 Advanced System Repair, Inc.. All rights reserved.
Order Confirmation
Thank you for using SafeCart® Payments. Your statement will show your order as SAFECART.com PCHELP1|855-432-0727.
Advanced System Repair Product Key: [protected]
Advanced Driver Support Product Key: 169FAFC9-ED19-43D2-86D6-9B6A792E870B
Order Details
Receipt ID:
PHLP-A0801190627-06EKE
Your Visa has been billed:
$80.71 AUD
Douglas Nathanielsz
([protected]@outlook.com)
Advanced System Repair
1 Advanced System Repair License Key
$44.02
Advanced Driver Support
Advanced Driver Support License Key
$29.35
GST:
$7.34
Total AUD:
$80.71
ARN #: [protected]
Support Details
License Key Lookup: here
Billing Support
For billing inquiries on the product or
service you ordered, please contact:
SafeCart
Canada & USA
Toll Free: 1-855-432-0727
UK/Europe/Asia
Toll Free: 0808 178 8882 (UK only)
Deutsch: 0800 000 7682
日本語: 0120-692-378
Local Number: +[protected]
Customer Support
For Technical support or download support on the product you ordered, please contact the product manufacturer or author :
Advanced System Repair 1 Advanced System Repair License Key
support@advancedsystemrepair.com
Support Customer Support
Advanced Driver Support Advanced Driver Support License Key
support@advancedsystemrepair.com
http://advancedsystemrepair.com/Support.php
SafeCart Subscription Payment Service:
An item in your order includes enrollment in SafeCart's Subscription Payment Service. With this service, you can maintain your product or service without interruption. The SafeCart Subscription Payment Service will renew your subscription automatically before it is set to expire by charging the credit card you used to complete this order an amount equal to or less than the current price of your enrolled product or service (plus applicable taxes).
Subscription Items:
Publisher:
Advanced System Repair
Product:
Advanced System Repair
Subscription Cycle:
Semi-annual
Scheduled Renewal Date:
Jul 8, 2019
Renewal Amount:
$44.02
Publisher:
Advanced System Repair
Product:
Advanced Driver Support
Subscription Cycle:
Semi-annual
Scheduled Renewal Date:
Jul 8, 2019
Renewal Amount:
$29.35
If you wish to turn off the Subscription Payment Service, you may cancel your enrollment at any time by logging into your SafeCart account at support. safecart.com/new-login/.
Secure Internet Payment Processing
customerservice@safecart.com | support. safecart.com | Tel: 250-590-2272 | Toll Free: 1-855-432-0727
Hello,
SafeCart, a leading ecommerce cart, provides a secure and easy-to-use payment method for consumers purchasing goods online. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. The Automatic Renewal Service keeps your software current with the latest program updates and enhancements. The service automatically charges the current renewal subscription fee (plus applicable taxes) to your account before your licence or service expires so that you do not experience a disruption. You may turn off the Automatic Renewal Service at any time by logging into your SafeCart account at https://support.safecart.com/users/create-account or by calling our Customer Care Team. Our Customer Care line [protected]) is open 5 days a week from 7am to 3pm PST.
Warm regards,
Jennifer
SafeCart Customer Service
www.SafeCart.com