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On June 3, 06, my husband and I, along with Bob and Ellen (the bride and groom) went to the Merrillville, Indiana AfterHours Formalware (store#660) to rent tuxedos for an Aug. 07 wedding. This company is a sister company to David's bridal. The stores superviser is Steve baldwin, [protected] ext. 3739. There email is [protected]@afterhours.com.
The advertisement for AfterHours Formalware stated ‘Tux for $49’. When I asked the manager, Rebecca, if that included everything, she stated that it did include everything except shoes. I asked that question in front of 3 other people and they all heard Rebecca’s answer.
My husband’s $49 tux now cost $89 and the groom’s FREE tux now cost $69! When I confronted Rebecca on this, she claimed she never said that it included anything. But 3 other people heard her. She argued the point with me and would not admit the truth.
Not happy over the ‘BAIT AND SWITCH’ scam and the attitude from the manager, we still went ahead and paid our $20 deposit because Rebecca assured us the deposit WAS refundable. She also assured us that they would price-match any competitor. (She lied again!)
After stewing over the events we looked around for a better place to serve us and found one. When I went in to the Merrillville AfterHours Formalware to get my refund, Rebecca, the manager, would not give me my money back and said it was non-refundable. This wedding is next year, so there can not possibly be a ‘restocking fee’.
I’d like to point out that the back of our customer receipts states:
BY SIGNING HERE, THE CUSTOMER HAS READ AND AGREES TO ALL TERMS AND CONDITIONS NOTED ABOVE. (concerning your rights and refunds)
I never signed anything.
Rebecca and AfterHours Formalware are stealing my money! There is no other way to look at this event. In my opinion, this company is extremely underhanded!
I want my deposit back!
Suprize! Our recent experience with After Hours Tuxedos left me with the clear impression that as long as they get your money, their consciences won't be troubled by anything they do along the way. They put a 5'2" groomsman in a 37R tuxedoa and figured they had made the tux "fit" by shortening the pants and cuffs. The fact that they guy could hardly walk with the crotch halfway to his knees and the coat was falling off his shoulders did not matter to them. And they never apologized for anything.