AireSpring’s earns a 2.3-star rating from 1 reviews and 2 complaints, showing that the majority of telecommunications clients are somewhat dissatisfied with service and support.
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Airespring's breach of contract and fraudulent claims
I am writing to report a serious breach of contract and fraudulent activity perpetrated by Airespring and Caine & Weiner, who is aiding Airespring's fraudulent activity.
In November 2023, we signed an order form with Airespring to provide internet service with a specific deadline. The agreement outlined the terms of service, including a no installation fee and monthly rates of up to $600. However, Airespring altered the terms in December, demanding a significant installation fee of $19,000 and delaying the service delivery beyond the agreed-upon deadline.
Who would pay $19,000 for an internet connection? So, we rejected this additional fee; Airespring subsequently canceled the order. To our astonishment, a month later, we began receiving demands for a substantial Early Termination Fee of $37,000, an entirely unfounded claim as no service was ever provided. Early Termination implies that the service was provided, and we terminated the service early. However, no service was provided, and no installation was performed because Airespring canceled the order. So how did Airespring falsely and fraudulently create this $37,000 early termination fee from a $600 monthly internet service order?
Airespring has now assigned this fabricated debt to a collection agency, Caine & Weiner, which has been harassing us with threats and demands. Caine & Weiner have provided no supporting documentation or proof of service to justify the claim; they only had a fabricated statement by Airespring showing that $37,000 was past due. This behavior constitutes a potential fraud.
We have been loyal customers of Airespring for many years and have given $65,000 of business to Airesping. As soon as they lose our business, they turn hostile! This experience has been highly disappointing and damaging to our business. We urge other consumers to be aware of this company's unethical behavior and to exercise caution when dealing with Airespring.
AireSpring Complaints 2
Breach of contract and fraudulent claims
I am writing to report a serious breach of contract and fraudulent activity perpetrated by Airespring and Caine & Weiner, who is aiding Airespring's fraudulent activity. In November 2023, we signed an order form with Airespring to provide internet service with a specific deadline. The agreement outlined the terms of service, including a no installation fee...
Read full review of AireSpring
Scam and cheating
Rather unusual situation, they are unable to furnish a good connection with Europe (Italy and France), and after 50 e-mails, being called on weekends at 7 am by their technical reps and kept on the phone for 1/2 hr to allow them to "fix the problem", after having had my parents called in the middle of the night "to check", they finally say "we are unable to perform", no ciontraectual obligations on my side, just plain inability to furnish a good connection on theirs.
A fun touch given by this Customer Service Supervisor, as incompetent in terms of reaching a viable result as he was in pompousness of expressions.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is the worst phone company I have ever dealt with!
We signed on with them last year and it has been nothing but one problem after another. All we get is ignored - or if they do respond to us, all we get is double talk. Connections are not good, and the phone service is down and experiences problems a lot. We have customers call in to our business and they either cannot get through or the call is garbled so bad they cannot understand anything we are saying and hang up.
One problem after another, it is ongoing - and they simply do not care one iota about fixing the problems or providing even just 'decent' customer service.
Do yourself a favor and run far, far away from these guys!
I asked for a simple change to our 411 listing. I asked for it October 2012. Its Feburary of 2013 and it still isn't done. Keep getting the run around.
Overview of AireSpring complaint handling
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AireSpring Contacts
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AireSpring phone numbers+1 (800) 825-1055+1 (800) 825-1055Click up if you have successfully reached AireSpring by calling +1 (800) 825-1055 phone number 0 0 users reported that they have successfully reached AireSpring by calling +1 (800) 825-1055 phone number Click down if you have unsuccessfully reached AireSpring by calling +1 (800) 825-1055 phone number 0 0 users reported that they have UNsuccessfully reached AireSpring by calling +1 (800) 825-1055 phone number+1 (888) 389-2899+1 (888) 389-2899Click up if you have successfully reached AireSpring by calling +1 (888) 389-2899 phone number 0 0 users reported that they have successfully reached AireSpring by calling +1 (888) 389-2899 phone number Click down if you have unsuccessfully reached AireSpring by calling +1 (888) 389-2899 phone number 0 0 users reported that they have UNsuccessfully reached AireSpring by calling +1 (888) 389-2899 phone number
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AireSpring address6060 Sepulveda Blvd, Suite 220, Van Nuys, California, 91411, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 01, 2025
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Airespring really pulled out all the stops here — $19,000 for installation, then a magical $37,000 "early termination fee" for a service they never even provided? Quite the creative math on their part! Sounds like they should be running a circus instead of an internet service. Hopefully, they get the memo that pulling these stunts isn’t a good business strategy.
Airespring's collection agency, Caine and Weiner, sent us an email with no evidence or agreement except the $37,000 in the email's subject line and a link to their payment portal. They expect us to click the link and pay $37,000 by credit card, or they will report it to credit bureaus. That is just vicious.