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I'm an ex-employee that has seen 1st hand the operation they run in their offices. The company is legitimate, but just manipulates their customers and employees to the extreme.
Example: Customer fills out a form saying they have been qualified to win a free trip. This information is referred to as a "Lead". They then call everyone that filled it out. Not just a few, but all. Then tell them "Congratulations your coming to florida and the bahamas! Welcome Aboard." The entire time the script thats being read allows the customer to think its free. (Bait in switch is this technique) Once the "Setup Representative" finishes the script they pass the call to what is called a "Take Over".
Now this is where it gets interesting. They tell these customers literally what ever they need to tell them to get their credit card information. Even by saying stuff like this "Now we only need the 16 digits on the front nothing off the back or your personal pin and this is so we may get you REGISTERED and ship you your tickets. Its no different then making a hotel or airline reservation, so "Customer" please verified the expiration day. They then give it, they then say ok, please allow me a minute while input this into the computer, ok visas telling me your card should start 4571 (all reality there is no direct access to the credit card systems. They even have the 1st 4 digits of most visas international and thats how they get people to think they're legit. as well as after they charge the card and dont tell them till the end and while in verification the customers like wait your charging today and flips then theres some experienced managers that then get on the call and belittle the customer by saying stuff like why would you give us the credit card number if you didnt expect us to charge it. now customer you see we are still on the phone with you so we must not be a scam. now lets get you back on with the verifier so they may go over everything on a recorded line. Usually when they bamboozle which is what they call it, it usually ended ups trying to cancel in verification unless they dont know english. as well as they allow 30 days to cancel but its impossible to ship a package intl and back with in 30 days unless the customer pays more and if they dont know to do that and it arrives in the office on day 31 they will not cancel it. they hands down tell the customers we do not sell these on a cancellation basis. pretty much they present it as if they can't cancel unless the package arrives back in our office before the 30th day.
Now as well from an employee stand point they like to fraud your checks when you quit or get fired. The Salary for a Setup Rep is $320 when you quit they drop it a minimum wage pay at 36hrs worked for the week, then they make up some fictional bonus to make your check $0.00.
you may contact me at my cell for more of a discussion [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Hey guys, there is a 30 day cooling off period, and you can get your money back, it takes 5 days, mine went back into my account today yipppeee
You're lucky, Pamme . I contacted them within 27 days and the 30 day period didn't apply for me. Only when I threatened them with involvement from the Florida authorities did I get half back, then had to take further action.
The ### almost got me today if it wasnt 4 me mates that told me to look into it i would have lost $680 fortunatly i didnt have enough accesible funds on my credit card so they said they would wait till i got paid in 2 weeks but once i got home i looked them up online and HELLO its 1 big ###in scam so quickly cancelled my credit card and asked them to send me another 1 i tell u what its a goodie they are very convincing the ### anyway PHEW they didnt get me !
Pamme, how did you go about getting your money back? phone, email or did you summit a letter in writting? Im within the 30day period and have rung and emailed but its now been 8 working days and no money has been refunded! (Although had an email from David Newberry and another lady saying all was on track for a refund with 5 working days!) How long did it take for yours to go in also.
Thanks!
Feel so stupid for booking this! What wankers for ripping eveyone off!
You'll probably need to go further, mum of 4. I wish you luck !
Did you end up getting all your money back? How? i am thinkin its gonna cost a fortune in international calls etc!
Yes i got it back by contacting the Florida Consumer and Agriculural Affairs and Better Business Bureau, in Tampa. They can't intervene as such but will assist in every possible way on your behalf so will be interested in hearing your case, providing you send every transaction with all your dealings with All Seasons. Good luck anyway.
WOOHOOO Checked account today and the refund is in! Thank GOD!
Great ! They must finally be getting the message that it doesn't pay to run a dodgy business with all the complaints coming in.
So...my boyfriend got this call yesterday. He was told that he paid for his holiday package in 2010, but since he didn't redeem it this was his chance to do so with an upgrade. When he refused, he was told that they would then send his account to collections as his initial payment did not cover the entire purchase price. Can anyone help me here? My boyfriend means well, but I think we could use this money for something more spectacular than Florida.
Id just cancel the card maybe, then theres no way they can take it and they arent going to follow him up with it im sure? They cant take any money from your credit card without your approval anyway I dont think. Ask your bank. Did he actually buy the package in the first place? There people are a pain in the ###!
We have been pestered for the past four days by a Philippino sounding woman saying she is from the states, who was SO rude when we told her we are not interested. She kept insisting my brother had won, yes, she DID say won, a Bahamas cruise. My mother kept hanging up and when this caller finally got hold of my very busy brother this morning at 7:35, he told her straight that he is not interested in her scam and will call the police if she calls again. It has been a few hours now and the phone is silent! Have we finally rid ourselves of this pest? We knew it is a scam as no legit business would behave so unprofessionally. Also, if you want a trip, go to a travel agent in your town, (I used to be one), and they will sit with you, give you brochures and be there to answer your questions, book your air fares, tariffs etc and help you with your entry visas and passport applications. As well as supporting Aussie businesses you can sleep at night knowing your holiday will be just that, a holiday! Truly sorry if you have fallen prey but really, how could you be so gullible?
Yep same BS only now they are GD Escapes Tampa Florida. 6 nites in Orlando staying at the Radisson for $698 for 4 people and then a Bahamas cruise for $299 ea... I am in Australia and Bill Greco (Manager) suggested that his name was just like our lizard. I didn't have the heart to tell him that this wasn't the case. It was very nice of them to offer me a rental car for a week or entry for two to Seaworld, but apparently I just wasn't excited enough, so he threw in six meals a day on the cruise ship per person and suggested I leave my diet at home. They only had one favour to ask of me and that was to attend a time share meeting while I was there. I particularly enjoyed the pauses while Gerald Davis (first contact) flicked through his script seeking the appropriate response to my affirmative answers. I love my radar; I laughed and said I would call them back after due consideration of their kind offer. After a fair amount of blustering and accusation on their part, I said goodbye and hung up on them.
Got a call this morning from SunShine Resort Travel and then a follow-up email. First clue was the 'via GMail' suffix on the sender address. Looked up the street address on Google Maps and, lo and behold, it's our old friends at All Seasons Travel. Be sceptical, people, and don't be afraid to ask some probing questions. An obvious one to ask is "How come Carnival Cruises has never heard of your company and knows of no special deal for $299pp".
ine Resort Travel Offer
THIS SCAM IS STILL REOCCURING! They are now calling themselves Sunshine Resort Travel, I live in Western Australia, I received an email from : saleoffer@holidaytravelinfo.com, and a phone call from +[protected], which was exactly as described above. I have reported this to my CC company and reported a dispute, I have also contacted the Australian Scam Watch to report the change of name from this SCAM travel company. I have read all the responses on this site and wish I was able to find this yesterday, these guys are professional liars and dont give them the time of day. I was negligent and gullable, I feel totally betrayed and manipulated. They gave me there customer service number, their address and phone number, they gave me their operations number, but all of this is a LIE! I have emailed for cancellation and I have spoken to "clay" (if that's even his real name) for my refund, from Australia # [protected], I was able to get through to them, but now I know this is all a waste of time and the only thing you can do is report this to your provider and act immediately. !
Yes this SCAM is still operating. I got a call today from Sunshine Resort Travel. I live in Sydney, Australia. I'm not going to go into details as everyone knows now that they read it out from a script. I told them that I wasn't interested after they told me that I had to pay a fee. Lets cut long story short..I ended up yelling at the 2nd person I spoke to (didn't quite get his name) because he was upset and rude to me that I didn't want to give out my credit card to some agent or company overseas. He said if I wasn't interested then why wasted on the phone to his colleague for half an hour (20 mins really). I said it was your colleague who wouldn't hang up and I did tell her several times that I wasn't interested but she kept on and on (in a polite way). He asked me what my concerns were bla bla bla..He was raising his voice over me and I was yelling back at him. He even told me to take a breath lol. In the end he told me to have a nice day and hung up on me.
I am noticing that it's only people who have not taken the actual trip who are calling it a scam...People have said that they got their money returned in full. How many scams return money and/or in full...My partner and I took the trip since we were going to the states anyway and we enjoyed everything about it except for the "90 minute Tour" timeshare. The mate put the sales pressure on us to invest, for about 45 minutes over the 90 minutes...Don't know how we made it out of there with our wallets...If you can handle the aggressive sales pitch then I say take the trip...But make sure when you goto the "90 minute tour" you leave your wallet in the car...
Sunshine reaort travel is a scam they have changed their name several timea they.do not.care about anything but getting that creditcard number i spoke to a guy named charlie and a funny name lady dayrika vooce was totally changed to make it seem legit got fusturated when i didsnt wanna give mt credit card numbers ### thia company
I believe that I have been scammed by Sunshine Resort Travel, date of call 16th October 2013. On my statement it says Sunshine Resort Travel 813-9153280Fl for $798 US. I live in Sydney, Australia. Can anyone else tell me if they were scammed too. The script is basically the same as what I have read above. They said it was genuine. They sent me an email confirmation and said that I would get a letter confirmation and itinerary. I have received nothing and its the 28th. I phone my bank to report it and also cancelled my credit card. I hope it isn't identity theft because they have my address too. The suspicion rose when I couldn't find the email they sent me - my iphone, ipad x 2. I took as much notes as I could. Name of guy on phone Hue Haynes Travel id 7987 from Sunshine Resort Travel...
This guy used Instagram to scam my 15 year old daughter out of $200. The money was given to her for xmas. The advertisement lead her to believe she could invest her money & double back her earnings. The guy ran off with her money. He is so nonchalant about what his has none that he has not changed his # or advertisement on Instagram.
[protected] Jimmie Cash will tell you to purchase a money card & call him with the card #s, check it out for yourself!
If any one can help me please contact me LexDay696@yahoo.com
please
Please can someone explain how it is a scam? Do you get Accomodation etc like they say. I know they say you pay for your own transport costs, and accomodation is covered by the fee they charge? Please can someone advise what the scam is.
I have also fallen for this but I'm not entirely convinced it's a scam. I purchased it last year and have been planning the trip and had several phone calls from them since. When I hadn't heard from them in 5 weeks I started to get worried and found all these scam complaints. I've seen a few comments that people have actually gone on the holiday. I had been given a booking reference for the cruise so I rang Carnival Cruises direct and was told that they did indeed have a booking for me on the dates requested.
Is there anyone else other than AussieHound that has taken the trip and found the accommodation to be legit?
I too am an ex employee on my own terms wasnt fired, i have worked in sales the take over n customer service.. there is no lying if we heard anyone lie on the recordings they were fired... the script is to explain the holiday n yes they do ask for the credit card information but it is a package the hotels they put you in are almost 500 a night so yes for that amount its a great deal n you really do save money.. when i worked in customer service i had a lady call while in las vegas thanking us see those who have not worked in the other departments have no idea of the other side reservations makes sure your vaction is hassle free you... so this is not a scam alot of people freak out understandable there are alot out there but this is not you get everything they say you do... i a
Looks to me like the post from deannag is the rip off company trying to use this forum to mainatin their scam.
Too many negatives over many years prove that this is indeed a scam.
Vacation Villas, Omni Mgmt Group, Silver Lake Resort (Telesales) is the same person! If you have an issue with your package call the office at [protected] or call Mr. Flynn's cell phone at [protected]. You can also email him at larryf@astar.us or email his assistant Angela Dudley at AngelaD@omnimg.com