Alliance Home Warranty review: Terrible Home Warrany Company

We bought a house in September. It was a bank owned home and before they could sell it they had to have a new boiler put in. The bank hired the cheapest contractor to replace it and left it at that. Our realator suggested we get a home warranty in case we have problems with the boiler. We have been having problems with the boiler. We called and made a claim and the next day someone contacted us to get the problem resolved. When the company showed up he was a furnace technician and we have a boiler. They are not the same thing. He spent most of the time on the phone trying to find out what he neede to do, instead of saying oh we will have a Boiler tech. come out and fix the problem tomarrow. After about an hour of just LOOKING at it trying to figure out what was wrong he said well we are gonna replace the pump to your living room zone because we think its bad. Good news is, is that it actually was bad. He said when they get the pump in they will send the boiler tech out to replace it. Next day the SAME GUY showed up with the "ordered pump part" and proceeded to try to replace the pump. Again instead of sending someone who knows what and how boilers work they sent the FURNACE guy. He finished replacing the pump and left. Ever since he left we've had minor problmes with getting the zone to heat and cool right. After about 39 days the pump they replaced quit working all together. I called Alliance thinking they would send a work order back to the company to come and replace it the right time again. I was WRONG. If I want to have someone come out to fix what they already fixed I have to pay them AGAIN. Even if it's the same pump they "fixed" because it has been over 30 days I have to file a new claim and and pay again if I want it fixed. This whole problem couldn've been fixed if they had sent someone who knew what he was doing and what needed to be done the first time. I've read some of the other complaints and it sounds like if you do need to have something fixed again because it wasn't fixed right the first time, Alliance will just ignore you for 30 days and then say "Oh it's past 30 days file a new claim". I have 4 small children and no heat in my family room, kitchen, or downstairs. It's December and it snows a lot where I live and the weather isn't warm. I am not going to go through Alliance Home Warranty to get this problem fixed. I'd rather spend 300$ of my Christmas money to get this fixed the right way than keep having to deal with Alliance. Terrible Cusomter Servie, No Integrity, Rip off. Never again will I go through them for ANYTHING!

The company they called to fix it was CDM Mechanical. I will never use them for anything either. Both are terrible companies who don't care at all for their customers.