American Education Services [AES]
Reviews and Complaints

I had created an online account at AES and thought I had emailed myself the pdf signature page but when the file was corrupted I had trouble logging back in. After a series of arguing with the customer 'un'service help desk ### because I didn't get the answer correct to one of my stupid security questions him and his stupid supervisor played a game to BLOCK my account access and now we cannot get back in to print the signature page of the app, which puts my daughter's grant status in jeopardy. I'll be writing a letter to the CEO this weekend. These people are idiots thinking they are punishing the customer! What a group of losers.

You are wasting your time. See when your daughter wants to get her a loan she is the only one allowed on her online account. It may sound dumb, but lady there are a lot of ignorant people that ruined the ability to get on others account. To protect the borrowers private policy and to make sure no one is trying to get a loan under her name...this is what comes about.. Which by the way, also states before creating account it also has the terms and policies about doing so. Thank goodness for smart people like yourself, that make the world interesting. This is why Aes has dumb rules. Just because of people like you.

e-mail me at aeshelp77@yahoo.com

Your payment is for the stated interest rate. In additon to the amount they say you have to pay they charge you accrued interest daily which generally is tied to the Libor interest rate and generally is equal to or more than the stated interest rate- this little fact is most likely hidden in your loan documents. The amount of interest accruing daily will show on the web site under accrued interest. Every day AES takes your principal amount adds the stated interest as well as the daily accrued interest. Sign up for the AES website, put the loan on bill pay and pay them a couple times a month which will hopefully lower the amount of accrued interest. If the numbers still do not add up contact the Federal Trade Commission.

Totally agree and wish someone would do something about these people so others are not harmed by these scammers.

AES should be charged with fraud, I went to school in 2001 to 2006 at AIU who also are liars btw, but AES sold my loan to Next Student/Express Loans who consolidated my loan without my permission and I was never notified, they then defaulted my loan charging me an additional 25,000 in fees then sent my loan back to AES who harassed me for 600 a month to repay, I offered 200 a month because I didn’t make enough to pay 600: they refused and threatened me with court.

They ended up garnishing my wages which they didn’t need a court hearing for and I am paying over 600 a month in garnished wages, I barely make enough to survive and no lawyers would help me without a retainer which I can’t save a dime because of these lying, cheating, scammers.

I was promised a job by AIU never happened, pushed into a degree that meant nothing, and made to feel like a criminal for not being able to pay 600 a month on a fraudulent loan consolidation, now I see all over that they are being sued but how can I get help? Who do I contact to get help with this, please anyone tell me where to go to get help.

I paid an extra 100 dollars sent in a separate check like the customer service rep said. I have 3 consolidated loans. I put a specific note on the check for the amount to go toward the highest interest loan. Only 2 dollars went toward the loan. When I called to get it reapplied, the rep said he couldn't do that. How is that even fair, it will take forever to pay off the highest interest loan when it is only 800 dollars. Instead a majority of the money went toward the bigger loans with a much lower interest rate. The rep stated since they are consolidated all three have to be paid at the same time. If that is the case then they need to split my money 3 ways. This should be illegal. My loan has been sold three times, the past two servicers were able to put extra money toward specific loans within the 3 loans. I have signed no other paper work, no terms have changed, so what is going on here?

I would encourage anybody to hire an attorney against these ###s. I decided that after paying, paying and paying and my balance never went down that I would consolidate my loans with a different bank. I called AES to get the pay off which they said would be good for 30 days, so I went through a different bank they issued a check and mailed it to AES. A month later a collection agency called looking for a payment when I explained that I had sent a check to AES for 65000 to pay off the loan, so they got an AES rep on the phone who said that it was AES's policy to hold a check for payoff for 30 days which by that time the interest had accured to more than the amount due so they could not accept payment. Another check was issued and the same situation, they would not accept payment in full. I hired an attorney who filed suit against AES. We settled without going to court. AES agreed to stop interest on the loan and to reverse the negative information on my credit report.

Looks like the OP is no longer responding? Is there a Website up? Would love to join! My principle has not decreased in 6 years! I owe more than I took out...

I hate them! They claim I have a loan from 2006 for a school that is a technical school (you know, no more than an associate's, mostly certificates.) The loan was taken out in 2006, yet I never heard about it till they came wanting payment because I was no longer in school. Here's the great thing - I didn't attend that school! I was NOT a student there, I have the transcript to prove it, and the loan is for a four year school, which that school is NOT! They claim they never got my fraud packet. Now they want more than my monthly rent. We're a one income household already struggling. Who do these people think they are? They even have my mom listed as co-signer, a disabled Veteran, and are calling her all the time. They called my elderly grandmother and very ill grandfather; scared them to death. The copy of the promissory note they sent has wrong information, and our signatures don't even match. Going after them now with lawyers and hoping for the best. Is that website up?

Complaints should be sent to the Federal Trade Commission, they oversee AES, not the better business bureau of the Attorney Generals Office. AES are crooks but you have to consider that their biggest client is Bank of America and the Collegiate Trust which basically is run by ex Bank of America executives now called First Marblehead Group in MA. This company basically advises colleges and banks on how to leverage loans to students. These two entities pretty much purchased all private loans and hired AES exclusively to service the loans. AES has been trained by the best in fool proof systems for collections and leveraging profit. These loans are structured so that they NEVER get paid off. This is because these loans are far more profitable defaulted andor late then they ever will be paid. Since a vast majority of the loans are from 2006 it really is only a matter of time before the majority of them default because more and more people are just giving up watching the loans grow, despite payments. You will never pay down the principal on these loans if you only pay the amount they tell you to because the payments are based only on the stated interest rate. If you pay ahead the money just sits there and is not applied to principal. The additional amount is interest that accrues daily and is based off of the Libor rate. No matter how much I send in which is always more than the amount due and is always on time the loan value only grows. My latest strategy is I set them up on bill pay and I send them money every few days because this at least knocks down accrued interest portion of the daily accrual. I know a riduclous amount of work. I keep waiting for a class action law suit because the way they post payments is nothing short of fraud. I am not holding my breath because they are affiliated with with The Pennsylvania Higher Education Assistance Agency, they must be the for profit side of the business. You really have to love our government. The way I am paying at least my loan is not growing, and am making them work a bit harder.

Ha, Ha, Ha. Good Luck. Because its not going to happen. Aes is protected by the government. Aes, again stands for American Education Services. Definition they basically are Hired by the banks to care of the Contract that you signed with the bank. They do not make there rules. They make you follow your contract. Tip of the day, Interest Accrues daily. Interest will never go away until the loan is paid in full. If you are in a paid ahead status, my advice request it to be removed. It doesn't help, it just sat future bills leaving you with a future zero balance however, your interest restarts to accrue after that payment was applied. So, my advice is AlWAYS make a monthly payment satisfying your monthly interest, then everything else will go to princ bal. Next tip, get a copy of your p-note and terms, so you can review and re-read the terms of what you signed for...

I am on board; these thieves need to be brought to court and have them pay for all the money they've stolen from the american students. After numerous tries, and reporting them to the BBB, I still don't understand how they calculate my interest payment. I've paid enough extra every month to bring my monthly due payments down to $0, which makes me believe that if I make a payment within the $0 due month, all of it or most it would go towards the principal, but instead they put over 60% towards interest and just the rest towards the principal. Numerous tries to get an explanation from them and everytime I get a different response... To say, I had enough!

Is the web page up? What can we do to bring these thieves to justice?

I agree. Same issues here they are calling 10 to 15 times a day. Have you started the web page yet?

I am in touch with an attorney that is, in fact, a class action attorney that was recently screwed by these ###s. do you want to get on board with me and some others and take this cess pool down.. spojeny@gmail.com

email me at aeshelp77@yahoo.com

Your billing statement tells you the amount listed is a current principal balance not a payoff amount and suggests you contact the servicer for a payoff amount. Doesn't seem you did that.

Don't know whether this is a federal or private student loan your wife has, but if federal they are forgiven if the borrower themself is deceased or disabled. Private student loans are not forgiven in any situation. It's all in the promissory notes that were signed.

I have a severely ill child, my wife's payments had always been timely up until his birth (9 weeks premature, born with kidney failure that has progressed to ESRD, he will soon need a transplant); naturally one of us had to be the main caregiver, and my wife has assumed that roll. Our finances have always been maintained separately, so they cannot come after my salary for repayment (mercifully, because our medical bills and medical insurance eat up all but about $1300 a month which we actually live on, after rent, utilities, and car insurance).

We had to file for bankruptcy shortly after the baby was born (uncovered medical bills hit the 7-figure range, even though nothing else was late); there are programs in place that can put student loans into limbo and halt the interest accrual; sometimes all or part of the principal may be forgiven. AES refused to work with our attorneys because "the baby may die, and she'd be able to resume payment". I do so wish that I had that comment on tape.

So, for five years now, every avalable forbearance has been used, and they are now exhausted. Over the five years, her balance, which was down to $16K has mushroomed to over $40, 000, and they are threatening to add another $7000 to it to place it in collections.

They call constantly; and because they are Federally Guaranteed loans, we can't even make the phone calls stop (any other company gets a certified letter tellin them to sto calling, and instantly, no other communications besides mail can be sent.

So I have the phone ringing, sometimes more than once daily, and they apparently have used Lexis-Nexus to find the private number that we use only for my child's medical care...which they will call immediately after our public number, all the while I'm trying to keep the family fed, clothed, and keep him as healthy as we can until transplant.

These people suck.

These people are horrible. I have an ID theft investigation against them. In 2006, someone apparently used my name to take out a loan with a four year forbearance until I was out of school. At a trade school that doesn't have four year degrees and to make matters worse, one I did not attend. I have the transcripts to prove it. I've been told various things and finally was sent a copy of the promissory note that has wrong information, my grandparents listed by nicknames at addresses that don't exist, my disabled veteran mother as co-signor and our signatures do not match. AES "never received" my fraud packet, and I had no idea I even had this until suddenly I found it on my credit report when checking to see if other ID theft issues were resolved. And suddenly this was there. Now they call all the time, call my grandparents and mom and scare them to death, want more than my monthly rent, and refuse to work with me. Everything is conveniently not eligible. It's not even mine!

Someone call the AG or an attorney. These people need to be sued.

www.essexlawgroup.com

email me at aeshelp77@yahoo.com

Payments are due on the same day of the month, there are other ways besides making a telephone payment or online payments. Try sending in a check or a money order?! I mean c'mon people. Stop using aes as an excuse. Nothing about a payment date changes unless you request another due date change. Anytime that you take out a loan or a credit card, you know if your atleast 30/60 days there can be a neg hit. Forbs bring your account current, or stop your payments for a few months, they dont stop neg hits, they dont take off the credit report, its states that on the form. IF you would read, before you sign and date, you wouldnt be in this mess.

Depending on what bank your using, they may not allow you to make online payments with certain companies.

Rudest company ever and you can not speak to any body who will listen. They only hire slugs!

Do you really want to give your banking information to each rep that you call in and make a payment? I mean you are already complaining about how rude people are. Thats why they set up an automatic payment center so represenatives aren't at fault from all the mess ups that happen anyways. You complain about people being rude, but us people have to sit there and listen to your life stories on why you cannot make a payment because of all the debt you had taken out for school. AES is not a [censor]ing bank. We service student loans, meaning we handle all the dirty work for all private educational loans. So by meaning that, we have to follow the terms of the contract that YOU signed in order to get YOUR money. Now thats it time to pay, all the sudden you cant pay and you are taking it out on us. Not our problems, we do what the bank tell us to do. So AES shouldnt be the main complaint of the topic.

email me at aeshelp77@yahoo.com

Yes, The same thing here. My daughter has been paying for over 5 years and only has paid down 600 dollars. She has made attempts to find out what has been going on with this loan only to get the run around. She is now attempting to get legal advice

My name is Johnny Azer(youtube). I was the victim of an ugly divorce hattle, where I did not realize that my mother was going to force my father to pay for college. He picked the school which was a liberal arts ciriculum less than what I learned in high school, he also forced me to take out student loans for the school. The degree was useless and the school would not help me find a job. I did not recieve any notices, but eight years later, people would say I was getting notices about student loans with unreasonable interest. My father told me my stepmother who is now deceased paid off the loans. Starting in 1995 on, collection agencies would disguise themselves as Red Cross Emergency personell, and then once they got me on the phone they would disclose themselves. The National Education Department in Greenville, TX has been over the top with harrassment. In 2000, I proved full disability with a brain tumor etc, and then Diane Spago of the National Education Department said it was not good enough. The notices kept coming in, with unreasonable interest, and sometimes it would go way up and then down. I have told them to call my father in NYstate and they refuse to. He refuses to show the truth. So far in the last three years I have had to change my number twice. The collection agencies would threaten to have men come and take away all my possessions. It has been brutal. My father refuses to cooperate, and the harrassment will not stop. If I work they will garnish my wages, and all my income taxes and stimulus checks have been taken by them. My number is [protected].

My husband co-signed on a loan for our daughter with American Education Services. She graduated from college in 2011. If you are one day later, they begin with the harassing phone calls and threats. If it is only day late they will tack on a late charge. They are a bunch of marauding creeps. Wonder how much they get paid to harass the crap out of people? Her loan is not due until the 3rd of every month, and we got a phone call from these jerks yesterday 2/1 asking when the payment will be made. When is Trump going to do something about the student loan crisis in this country? Instead of the division and the catfights in Washington, when are they going to do something about this? So sick of it all. And by the way, I am going to report them to the BBB and DOE for their harassing strong arm tactics.

email me at aeshelp77@yahoo.com

They've been harassing me for almost 2 years and I DON'T HAVE A LOAN WITH THEM! I never have and believe me, I never will. Yet I've recieved hundreds of harrassing calls to my cell phone trying to reach someone named "Frank" who was listed as a reference for another name.

I've repeated told them that I'm not Frank, I don't know anyone named Frank or the other person's name, and they have a wrong number. They just keep calling and calling. They call very early in the morning, very late at night - and the won't believe me when I say they have the wrong number. I let the calls go to voice mail and try to get the info to call back. (oh - don't bother calling them early in the morning or late at night - they won't answer!)

The voice mail were always static-y so I couldn't get all the reference numbers and details before. Finally, last night a clear message - I called today and when I tried, very nicely to explain they were calling the wrong number, the rep "Abraham" hung up on me. I called back and demanded to speak to a supervisor. I told her if she couldn’t stop the calls, I would report the company to the Do Not Call List authorities (it’s a fed agency).

Get This: She said when they have a person’s name but a bad number, they find similar names and use those people's numbers to try track the own the person they want. I told her it’s not likely that’s how they got my number because my number is unlisted, a cell phone, and it’s on the national and state do not call lists. I don’t know either of the people in the voice mail and my name isn’t remotely like either of the names given on the voice mail. She promised to take my number off the account and stop the calls.

As soon as I threatened to report them, she was much more cooperative. Kind of makes me wonder – randomly calling people who have a similar name can’t be legal if that number is on the Do Not Call lists. Since I've never done business with them or provided my information to them, they can't "randomly" call me. That violates the Do Not Call List rules. If I get so much as one call after today, I will report them.

Kind of funny – I was somewhere recently and my cell was vibrating. The person I was talking to asked if I needed to answer it and I said no – I know the number and it’s just another “Frank” call. They laughed and said don’t you mean a “prank” call? So I had to explain about my “Frank” calls.

Get a copy of your master p-note, terms, and incentives through the bank. Depending on the year, and who you consolidated with your loan may not offer it. It does happen. Aes cannot rip you off or scam. They are a servicer, they are hired by the bank or government to make sure all borrowers follow the contract that they signed.

Depending on the year and what was offered when you conosolidated your loans. Like I said, AES must follow the contract of what you signed with the government or a bank. So what you want to do, is submit in writing for your pnote and terms, what the loan offered if any incentives.. Aes will be able to provide you on that information. Was it a private consolidation or a federal?

I think I am getting scammed by AES on this 36 months of consecutive payments deal. Can someone tell me if I am or not? Here is my story: I consolidated most of my student loans in June of 06 through AES before the rate went up. In 2007 I consolidated the remainder of my loans from my senior year (seperately). Now I have two consolidated loans that I have been making payments on via direct debit since 07 (100% on time, no problems). When the 36 month mark hit, I called and asked, and I was told that I was not eligible because I consolidated. I struggle to find information about this, and when I talk to people who consolidated at the same times, they say they are getting a 1% rate discount since 36 months. Our loans seem the same, so why would I not get the rate reduction? Any thoughts? Thanks in advance.

I'm so furious with this company I can't write any more about it without going into a rage and destroying my own computer!

I have the same problem with this company. I am always on time with my payments. Even pay more than requested. Never been late, never been delinquent, and I continually receive phone calls and letters from them asking me for my updated contact information. They have it. I haven't moved, I haven't changed my phone numbers - but for some reason, they feel the need to harass me and my cosigners on a weekly basis. When I get angry, they tell me they will correct their system, but they never do.
I have gone to a lawyer about this harassment, but am told that unless I suffer a loss from this, I don't have any grounds.

Yup, AES is something else. Consolidated my law school loans with them. There was a hefty rebate if you make 36 consecutive timely payments. I always pay online when the new statement becomes available. One month, I did as usual, AES tried to say I paid too early and attempted to disqualify my rebate (approx $5k). Fortunately I kept complete records leaving zero doubt that what AES was claiming was inaccurate. After expending much effort and getting nowhere with AES, I sought out an atty to go after them. Problem resolved before the atty got involved (with no admission of fault on AES' part, of course). Now, some years later, guess what? This time the claim is that the payment counters weren't' working correctly in June. Once again, AES tried to zing me for the rebated $5k. Thing is, the 36 month payment period has long since passed. Now it seems resolved (although it flips back and forth daily-literally). The admission from AES regarding the payment counter, whatever that is, is welcomed. The customer service rep I spoke with was very polite and helpful and I certainly appreciated his efforts. The lesson is you've got to watch AES like a hawk and print and save your docs because even if you religiously comply with the terms of the contract, AES does not always do likewise.

Good to hear that someone else has grabbed their set and fought back. I was involved in a work place incident back in May and was unable to work or make my payments. I had no choice but to forbear, so I requested paperwork for both my loans (through two different banks). They sent the paperwork, which I promptly filed. The forbearance was declined, and I was told I did not fill out all necessary paperwork, although I filled out everything they sent me fully. I filled out this group of paperwork, which was different from the last, and sent it in... finally the forbearance was granted, first payment due Nov 1. Realizing my payment was coming due, I checked my account early october and to my surprise was 13 days late on only 1/2 my loans (all the ones from a certain bank). They had sold half my loans to a different bank, and revoked my forbearance a month early and I was now 13 days late. I asked why this happened and was told "I never filled out a forbearance at all". I was appalled by this, obviously I had a forbearance, or else my account would be 4-5 months late, not 13 days. I filled out new forbearance paperwork, which still has yet to be honored or enacted after almost 3 weeks. I have tried to contact the company, and I keep getting the same response of "you never filled one out, we will send you the paperwork". I asked when the account would be reported, as I am trying to buy a house, and if it was to be at 30 days I would've just paid the account. I was told accounts weren't reported until 60 days, and that as long as I promptly filed another set of forbearance paperwork I should be ok. Yesterday, my account was reported to the credit agencies, after 30 days. I have saved all correspondence between myself and these snakes, and have filed reports with the BBB, FTC and Atty Gen of PA and immediately disputed the credit reports. All further contact with AES has been cut, they answer 0 of my attempts to contact. I told them I am seeking legal council, and to prepare themselves so.

I hate AES. They have the worse customer service that I have ever experienced in my LIFE. They have very inexperienced representatives that do little more than give one to two words answers and send you back to an old outdated recording system that does nothing more than take you through an endless loop to nowhere. I cannot wait to pay them off and be through with them FOREVER!

That’s an awful situation, what you’re dealing with. Unfortunately, many of these companies do little much that taking advantege on the student's situation and for the scams they're involved they should recieve some sort of punishment, but they don’t.
I hope by the time you read this message you will have your situation already worked out, but otherwise, I believe you should find legal advice.
By the way, I've found this website http://studentloans.com.ar (a parked domain for sale) where you can read about the unbelievable CPC advertisers pay for "student loans" $12/click! Why are they willing to pay so much? Draw your own conclusions...