CB Credit Cards American Express Amex refuses to provide an email address for written consumer complaints as amex misappropriates funds:

American Express review: Amex refuses to provide an email address for written consumer complaints as amex misappropriates funds:

Roman A of Brooklyn, US

Dec 27, 2024 11:31 pm EST

Verified customer

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First, Amex refuses to provide an email for written consumer complaints citing “security” reasons in order to prevent consumers from obtaining reasonable and documented resolutions. (See attached from supervisor Mark).

Second, Amex misappropriates funds by withdrawing it from bank accounts and refusing to credit it as “paid” on the day of the withdrawal insisting the payment is being “processed” days later (Attached screenshot).

Amex received over $1700 in December payment in December which exceeds its minimum required payment. An error was made upon attempt to send a payment resulting in $50 (fifty ) dollars being sent for payment from my Capital 1 bank account (which I intended to close) versus my current TD Bank account. This $50 could not be immediately cancelled because there is no “cancel” button in Amex app which could have corrected an inadvertent error.

Despite of this $50 inadvertency which was impossible to cancel because 1) there is no “cancel” button once you hit send 2) amex reps claim a payment can not be reversed once sent,
the $1700 December payment included these $50 yet Amex continued to bill Capital 1 which was meant to be closed and despite of the fact that I notified Amex to stop billing it. Amex rep insisted this $50 would be rebilled necessitating for me to keep this account open and have $50 on the account. Amex refused to bill my TD bank account separately for $50 which I suggested they could do despite of their receipt of over $1700 in december payment which exceeded the minimum required and incorporated $50 payment.
To make the long story short, Amex withdrew $50 from Capital 1 on December 24th (screenshot attached) but claims that they do not have these funds in their possession and that these funds are “processing” on December 27th.
Capital 1 claims they released $50 on December 24th yet Amex claims these $50 are being “processed” and refused to credit $50 to my account misappropriating the funds and cutting all my Amex cards for any future spending.

Such predatory behavior should be investigated.

1. How many thousands of dollars are withdrawn from numerous consumers bank accounts (like mine) by Amex directly whereas Amex claims payments are being “processed” days later?

2. How many consumers (like myself) are affected by Amex refusal to provide an email address for written consumer complaints?

3. How many consumers (like myself) are affected by not being able to cancel their payments made in error because a cancel button is missing as an option from Amex dashboard?

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