Square
Reviews and Complaints

A payment was made by a student for a transcript in the amount of $120.50. Square, as is their custom, arbitrarily closed our school account and put a 90-day hold on the funds. The hold expired on 1/24/2024 and to date 2/7/2024 they have not released the funds nor have they deposited in my Bancorp account. My emails to them go unanswered, and it is a nightmare to get a live person on the phone or chat.

This company is a horrific scam.

A few months ago I got a email from square support telling me my point of sale account has been deactivated and the funds from my sales would be held for a period of 90 days and providing me with the date of release 12/08/2023. I have spoken with square customer representatives multiple times after that & I was assured that on 12/08/2023 my funds would be released for me to transfer out of the square point of sale balance. It is now 12/14/2023 & I cannot transfer my funds out because they are still being held... i have emailed square support multiple times and told my account is deactivated and I cannot process payments with square anymore completely ignoring my email to support about my funds... this is super frustrating and completely unprofessional. I have proof of the square support reps I spoke to all stating that on 12/08/2023 is the release date. I just want my money so I can move on from this situation

I set up an account with Square to process payments specifically for Spa Finder Gift Cards. The account processes them seamlessly. I began in May 2023 and the funds never transferred to my account. I kept thinking I had something set up wrong and kept trying different settings and re-entering my account info. When I finally gave up and called them to ask for help setting up, they said they would have to refer me to another department higher up for review and they would email me. I instantly received an email stating my account has been deactivated. They stated that my funds will be released in February of 2024. (This was November 8, 2023). No explanation...nothing. Every time I call they say "the decision is final." They will not forward me to a supervisor or anyone else... Always...the decision is final. I even had my banker call them and tell them the code and laws stating this is illegal to hold the funds for 10 months. I cannot speak with anyone and they only send generic email saying "account is deactivated". They are holding over $5K of my money and I am a small, local business...this is literally my payroll. I do not know what else to do. How are they legally allowed to do this?

10/17/2023 I sent my customer a link so they could pay the $1000 dollar invoice. I rather the customer put their own credit card details themselves and square offers the send a link invoice to your customers cell phone number by text! 2 days later on 10/19/2023 apparently they deactivated my account. I never knew what was going on because they looped my number to a voice recorder message. I was working so I ask my girlfriend to check on it for me and did and that when I found out about the deactivation of my account that was 10/27/2023. But I still don't know why and they will not tell me. What they dobsay is check my email and they will resent the email that has the answer and til this day the email they said they sent has never been emailed to me at all. What's bs about this whole thing is I did nothing wrong in there fine print. I sent an invoice to my customer through their send your customer an invoice through text message to their cell phone so they can pay for product. All I did was click send invoice to customers cell phone.

Once the customer recieved the invoice he paid for it. So what they are doing to me should be against the law! I want justice!

They have tort my life! That money was made for a reason to pay my car payment and pay my electric, water and gas bill. Now if my car gets repoed then I lose my job I have to have my car to do my job it is 100%remote I work for the californa banks doing inspection on there commerical account and audits for their used car dealerships accounts in texas! So no car no job!

Today's date november 1, 2023 and in day 2 without electric my girlfriend, my two cats, my two dogs, my 4 fish and my turtle are hungry and cold right now which is 4:27am too cold to sleep my turtle is freezing because no electric for his water heater nor for his air filter i'm having to boil water on stove and let it sit and cool a little so I don't boil him to death. Thank goodness for gas! Sometime tomorrow we will have no gas nor water! Now square can mark one in the charts for animal abuse as well as human abuse. Like I said it's cold in texas and this texan wants justice!

Any lawyers avaliable

Call me @ [protected]!

I opened a square account and checking account. I was approved, the account was open. I then transferred a large amount of money to that checking account and within an hour they deactivated my account. They didn’t give a reason and they refuse to speak to me. They give me automated responses. I finally spoke to someone and they told me they are able to hold the funds for 90 days. This is INSANE. I’ve opened a fraud claim as per my bank’s suggestion. I wouldn’t trust square with anything. They told me they can deactivate accounts for any reason at any time, with no detail.

On August 3, Square deactivated my account. They will not tell me why because of security reasons. OK. They are holding onto $10,000 of my money and will not return it. They did not even ask me for any information about the transaction or my business. I can not get a person on the phone. I get a recording stating that my account is deactivated. All I can do is email. I have asked 4 times via email when I will receive my funds. All 4 responses were the same. Our decision to deactivate your account is final.

A customer purchased several services from me on 8/8/23 and wanted to use 2 gift cards that she received as gifts to pay. I agreed and this is a loyal customer for a long time. Square asked me a lot of questions, I answered, sent all documents they asked for and they deactivated my account.

They also won’t accept any of my calls anymore and this customer paid me a lot of money for a bulk order

On May 18, 2023, Square transferred our balance of approximately $950 to an unknown and unauthorized bank account. I have spoken with customer service many times, and they continue to tell me something about an investigation into a fraudulent charge of a similar amount that has nothing to do with the unauthorized transfer. Several times I have called and they claim they can't even locate my account! We got the typical email, requesting information about the payment they are investigating for fraud; once again, that payment has nothing to do with the unauthorized charge. Square will not respond to the unauthorized transfer, and in three months they have not resolved the so called fraudulent activity. They've done nothing to assist me, and they have not recovered my money, so I consider it stolen by square. Do not use this company, do not trust them with your funds.

On July 20 we ran a payment through the square The payment was for 9600.00. We had expected the full payment to be in our bank account the next morning however that did not happen. Instead we get the following email.

" Hello,

To ensure the financial security of both you and your customers, we would like to verify some additional information about your account. Until we have verified this information, deposits to your bank account will be deferred. During this period, you will still be able to accept payments using Square.

To verify your account, please do the following:

1.Please log in to the Square Dashboard on a computer at https://squareup.com/login.

2.Click the "Verify account" button in the banner at the top of the page.

3.Answer the questionnaire with as much detail as possible. If you are unsure what to send, provide any documentation relevant to your business or transactions. Documents can be directly uploaded through the questionnaire or faxed to us. Please ensure your documents are clear and legible.

4.Click "Submit"

We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible.

Once the form has been completed, you will receive an email confirmation and should expect to hear back from us within 1-2 business days.

For more information about this form and the verification process, please visit our Help Center

If you have questions regarding the form, please call [protected] and have your account number ready: #[protected]. We are available Monday - Friday from 9AM - 5PM PT. Please note that our Account Services representatives will be unable to assist with issues unrelated to the account verification process.

Sincerely,

Square Account Services"

So I did exactly as they asked expecting to have my money soon. We are a small business and can’t afford for funds to be held for no reason.

1-2 days go by with no response, no review…6 days go by and still no communication from them.

I finally make contact with them only to be told that they deactivated our account and then I receive the following email.

"Hello,

Our Account Services team has concluded a review of your account and has determined it to be high risk. For security purposes, we have elected to deactivate your Square account. From the date of this letter forward, you will not be able to process transactions using Square.

To learn more about Square's Merchant User Agreement and terminations, please visit: Merchant User Agreement.

Any funds currently in your account will be held for 90 days before being released to your linked bank account.

If you do not want to wait 90 days to receive these funds, you may consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that we refund all the fees too.

To refund a payment, please log in to the Square Dashboard on a computer at https://squareup.com/login.

1.Navigate to your Payments page.

2.Click on the payment you would like to refund, then click 'Issue Refund' on the left.

3.Enter the reason you are refunding the payment, then click 'Refund this payment.'

For security reasons, we cannot divulge the reason for your account termination. We apologize for the inconvenience, but our decision is final.

Thank you for understanding.

Sincerely,

Square Account Services"

You can imagine my surprise when I received this. It’s almost impossible to reach them by phone and they can’t tell you anything via email due to security purposes.

So at this point I have no option but to consider my money stolen. We made one last effort to contact them via email since there is no phone # to contact them to discuss held money. I have yet to hear back from that email. I am not the only contractor to be facing this with square. This is the poorest I have ever been treated by a company. Especially after following their very own rules to get my money. At this point I consider the company thieves, and consider my money stolen, and will be reporting it to local authorities.

As far as a resolution...we just want our money for the work we have performed, and do not think it is right for them to hold it just to collect interest. Let alone hold it and not tell us why, especially after we did EVERYTHING THEY ASKED! This is a very poorly run company with horrible customer service.

I setup an account for processing payments through square. The process was easy and accepting payments after invoices went smooth. Here is where the problem begins. After the payment posted, square started requesting my ID and business information, which they had. Then, another review. Money held up to no end. I have interest posted to my purchases that have eaten all of my

Profits up. I haven’t used this service for anymore credit cards. We need a class action lawsuit, looks like they are holding money to earn interest

The funds cleared my clients account the next day and we have others that we want to start and now this has happened.

I've sent so many documents and to top it all off we have an active account with them we were only trying to open another for different branch which is what we were told to do.

SOME PLEASE HELP we struggled so much already and now this!

BEWARE all small business and merchants using square as a merchant processor. We are a spa and retail store and had two disputes for significantly large amounts. Customer had spa services services and purchased products on the day of the transaction. Both customers received their services and products and we did our part to make sure that we collected documentation with signed waivers, booking confirmations, policy details and even photos. We submitted our evidence to the dispute resolution with customer signatures, receipts, and the photos of the customer on the day of the transaction and the dispute was ruled in favor of the customer! This happened for both transactions. This is absolutely ridiculous, I have never seen such unfavorable dispute resolution. We have to pay for staff, rent, utilities and costs of goods and all that is taken away from you. When you contact Square, Inc to get information regarding the dispute, they say they don't have any information and there's nothing they can do. We put in a request to have it escalated and all we get is a canned robot response saying no additional information can be provided. Square as a merchant processor is very risky for small businesses and merchants. We feel that we have been robbed by Square, Inc.

Square Inc. took money from our new business account, which was a real bummer. We're a new startup business and we were just getting started. They claimed that the money was owed by a different business that was closed long ago, and that it was in someone else's name. We were like, "What? That's not us!" We gave them all the documentation they asked for, but they kept trying to take money from our account. It was costing us a lot of money in fees, which was really frustrating. We were eventually forced to close the account just to stop them from trying to take money from us. Luckily, the bank manager had seen this kind of thing before and was on our side.

The Square "Customer Success" team was absolutely terrible. It took us weeks to talk to a real person. They lied to us multiple times, even on recorded calls. They even told us that the "Recovery Team" doesn't have phones (can you believe that?). So we've never been able to talk to anyone who knows why they're taking our money.

We've spent over 40 hours trying to resolve this issue with Square. Finally, after almost two months, a real person called us. But even he said that the "Recovery Team" doesn't have phones. It's ridiculous!

The end result of the conversation was that they still refuse to pay us back what they cost us, and they still insist that we somehow owe them money. But they said they'd give us a credit and forgive us our debt. The thing is, we DON'T owe them. We never have. It's the opposite, actually.

Square needs to square up with us. We're not going to let them take our money without a fight. We're a new business and we need every penny we can get. It's not fair that they're trying to take money from us for something that has nothing to do with us. We hope that Square will do the right thing and give us our money back.

Square Inc. is a company that has been causing a lot of problems for its customers. I have had a terrible experience with them, and I am not alone. Many people have been complaining about the way they have been treated by Square. If you are having issues with Square, there are a few places you can go to file a complaint.

The California Department of Businesss Oversite is one place you can go to file a complaint. They have a website where you can file a complaint online. The FTC is another place you can go to file a complaint. They have a phone number you can call or a complaint form you can fill out online. The California Attorney General is also a place you can go to file a complaint. They have a website where you can file a complaint online. If you are disabled and need to file a complaint, you can go to the ADA website and find out how to file a complaint. Finally, if you want to file a complaint with the BBB, you can go to their website and file a complaint.

There are many things wrong with Square. They are withholding funds from their business customers for unreasonable amounts of time. They are unfairly closing accounts without warning or reason. They have people calling you and using their name to invest money. They have a questionable stranglehold on the market. They are in bed with Facebook to the point of Censorship. They have discrimination built into their verification process. They have no help for the disabled and refuse to accommodate them. They are also in violation of the Credit Reporting Act or the Fair Credit Billing Act.

If you look, thousands of citizen consumers are all having these issues. It seems Square thinks it's all powerful and can do this en mass now. And when someone needs assistance and complains, there is purposely no way to get ahold of anyone.

It is time for someone to do something about this. It is probably time for someone to look into a class action lawsuit. Square needs to be held accountable for their actions. They cannot continue to treat their customers this way. Something needs to be done, and it needs to be done now.

Square Inc, also known as squareup.com, has been a topic of controversy among business owners. Some have had positive experiences, while others have had negative experiences that have left them feeling frustrated and angry. It is important to note that while some may have had negative experiences, others have had positive experiences with the company.

One common complaint among business owners is that Square holds their funds for extended periods of time, sometimes for months. This can be frustrating for business owners who rely on these funds to keep their business running smoothly. Additionally, some business owners have reported losing their funds altogether, which can be devastating for small businesses.

Another issue that has been reported is that Square randomly closes accounts without warning or explanation. This can leave business owners feeling confused and helpless, especially if they have no idea why their account was closed. Additionally, some business owners have reported being blocked from calling and talking to support, which can be frustrating when trying to resolve an issue.

One issue that has been reported is that Square refuses to identify a business owner's identity if the system says otherwise. This can be frustrating for business owners who are trying to verify their identity and get their funds released. Additionally, some business owners have reported that Square's responses consist of "it was the system so I don't know," which can be frustrating when trying to get answers.

Business owners have also reported that Square blocks their phone number for no reason, which can be frustrating when trying to contact support. Additionally, some business owners have reported that Square does not respond to emails, which can be frustrating when trying to resolve an issue.

One issue that has been reported is that Square holds petty amounts of money, such as $500, for over 90 days. This can be frustrating for business owners who need these funds to keep their business running smoothly. Additionally, some business owners have reported that Square blocks them from calling after holding their funds, which can be frustrating when trying to get answers.

While some business owners have had negative experiences with Square, it is important to note that others have had positive experiences. However, it is important for Square to address these issues and work to improve their customer service. Business owners work hard to keep their businesses running smoothly, and they deserve to be treated with respect and fairness.

I am extremely disappointed with Square Inc. (squareup.com) as they are still holding my hard-earned money. They claim that there is something wrong with the account number I provided them from my credit union. However, I have been with my credit union for 15 years and have never had any issues with that account number for any other transactions. Even after their verification deposit and withdrawal went through, they are still insisting that there is something wrong with my account. This is unacceptable as my credit union is highly attentive to any communication and instantly makes all my funds available. If Square Inc. was actually trying to verify anything, it would have been done days ago. As a small business owner, this is crippling for me.

To make matters worse, they are holding $2000 of my money and gambling with it, no doubt for their own greedy profits. It's not enough that they charge me $180 or more to get my own money, they also need to hold it for as long as they can justify. This is absolutely despicable behavior from a company that claims to be helping small businesses. I don't know how they are still in business, probably using a COVID lifeline to keep afloat, and no doubt making profits on gambling with our money and duping honest hardworking people. I will never use them again.

Furthermore, I have noticed that they delete negative reviews and have even bought out Google to avoid being exposed for their bad practices. It was difficult for me to find a place to leave this review, which is why I urge anyone who has had a similar experience to contact consumer affairs and leave their reviews there as well. This company needs to be exposed for what it truly is - disgraceful, sinister, greedy, and bad for business.

So, I gotta tell you about my experience with Square Inc (squareup.com). I was at a show and my card reader wasn't working. I tried everything, but it just wouldn't connect to the wifi. So, I went to Square's Support page and they had instructions on how to manually enter credit card information. I did that for all my sales that day and got an "Approved" response for each transaction.

But here's the thing - Square's records showed these transactions as "cash" transactions. I don't know why, but they refused to compensate me for the sales. I mean, I manually inputted all the credit card information - the card number, expiration date, and the code on the back of the card. I even asked the customers for their zip code. But none of that information transmitted to Square.

I tried to get help from Square, but they wouldn't acknowledge any problems on their end. They just told me to have a "wonderful day!" Can you believe that? I essentially had a "Free Sale" where I gave away my products because I paid for booth space at the show and won't receive payment for my goods.

I'm switching to another credit card processing company and I recommend that you do too. I mean, if you use Square, just be aware that if your card reader doesn't work, you might run into some problems. And if you do, don't expect Square to help you out.

I've been using Square to process payments for almost a year now and I must say, it's been a smooth ride. I've never had any issues with refunds or chargebacks until recently. Out of nowhere, Square closed my account without any explanation. I've been trying to reach them through phone and email but to no avail. It's frustrating because they're holding my money past the 90 days they promised to release it. It's already September 15 and I still haven't received my money.

I received an email from Square's Account Services team stating that they reviewed my account and they can no longer support processing my payments. They deactivated my account starting today. They also mentioned that any funds currently in my account balance will be held for a period of 90 days and are due to be released to me within two business days after August 30, 2021. However, they also warned that the release date and amount available for release are subject to change based on factors that include receiving additional chargebacks after this notice. In addition, chargeback activity on payments unrelated to these funds will result in additional debits from my linked bank account.

For payments that haven't been deposited, I may consider having my customer pay me by another method such as cash or check and refunding the payment back to the original payment card. The full payment amount will be returned to my customer. Refunds can be issued within 120 days of the original payment date. To learn more about issuing refunds, I can visit their website.

I understand that Square has policies to follow and I appreciate them considering me for my processing needs. However, I do hope that they can improve their customer service and communication. It's frustrating to be left in the dark and not know what's going on with my account and my money. Overall, I had a good experience with Square until this recent incident.

Their AI couldn't verify my identity. I gave them my full SSN. They STILL can't verify my identity, even with that. Googling the problem reveals that I'm not alone, and that customer service never helps anyone with this problem. I try to do it anyway, my account is "not qualified" to even call them on the phone, all I can do is send an email. Email gets one response that basically just tells me the same unhelpful stuff already on the support page. I say that didn't fix it, and ask where I just send my ID to get verified. No reply for two weeks. This seems to be the new reality in awful customer service--just ghosting after one unhelpful reply.

My bank can verify me, can I get them to talk to my bank? No. PayPal can verify me. AirBNB can verify me, and they had to do one of those one-way webcam things to do it, but they did it. Look, I get that the automated system is faster. But you need to actually hire a human who can do it the slow way for people the automation fails. It's not encouraging for their quality as a company that they'd be this lazy about basic things like this.

And basically all I can do is smear their name around the internet, because they won't even let me call them, and their customer service can't fix basic errors in their own system. Is there anyone at Square who actually has the authority to fix this? Email me, [protected]@ opayq. Com (remove spaces), I will update this review if you ever do.

Until then, to those reading, I would take note of the people saying they had all their money frozen without warning or recourse. That really seems to be how they're running this business, just letting a mad AI do whatever it wants to your finances with no human oversight whatsoever.

I gotta say, I'm pretty peeved with Square. My little travel company in LA has been using them for over 6 years now, but when the pandemic hit, things got real messy. We had a ton of folks asking for refunds, and we just didn't have enough staff to handle it all. Some of our clients even went ahead and disputed their credit card charges with their banks. I can't say I blame them, but it did cause some problems for us.

Square decided to put a reserve on our account, which is basically like holding onto a chunk of our sales volume. I get it, I really do. But it's been months now, and we've issued over 1.3 million dollars in refunds. We've hired more staff to handle the workload, but Square still hasn't released our reserve. It's starting to feel like they're just holding onto our money for no good reason.

Here's the thing: when someone books a trip with us, we only get 60% of the payment upfront. Then, if they cancel later on, we're supposed to refund the full amount minus a small cancellation fee. But because Square is holding onto our reserve, we don't even have the full payment from the client. So when we refund them, we're actually losing money. It's a real drain on our bank account, and it's not fair.

I know we're not the only business dealing with this. I'm sure there are tons of others out there who are struggling because Square won't release their reserves. I'm demanding that they do the right thing and give us our money back. And if they don't, I'm going to take this to the regulatory bodies and make sure everyone knows what's going on. If you're in the same boat as us, please reach out. Together, we can make our voices heard and fight against this unfair treatment.