Square
Reviews and Complaints

If you have a problem with Square contact the BBB (Better Business Bureau) and let them know.
http://www.bbb.org/greater-san-francisco/business-reviews/credit-card-merchant-services/square-in-san-francisco-ca-370609

BTW I was able t find another phone number to Square Up [protected]. But again NO ONE ANSWERS

We were referred to Square up ( as he said all good thingsa abut them) and signed up for it but had a problem.I then tried to contact them and with no avail there is NO way to and all you get is an automated service. I then googled other companies and I did find " SAIL PAY". I signed up with them and was able to TALK to a HUMAN They were VERY helpful and I also called back a 2nd time and again was able to speak to someone. The number to SAIL PAY is : [protected]. I was NOT impressed with Square Up AT ALL.

I call the [protected] phone number at 7:18am central time on Friday Sept. 09, 2011 and there is no answer just keeps ringing and ringing...most businesses at least have a recording with contact information or at least contact times information...I have an account with them but not even gotten card reader in mail yet...so I have not used this service...but all of this raises red flags for me...what I am worried about now is even if I choose not to use them they have my bank info and could probably rob me since the deposited a small amount for account verification and then took it back out...that they took it out and that they can dock your account for disputes means they have that kind of access to just rob you blind or even a little here a little there to everyone and they make tons of money.

I am having the same problem...they have claimed to make a deposit of over $600 and there is no record with my bank...There is absolutely no way to contact them via phone. If you use the above posters # it just rings constantly. They DO NOT respond to emails or tweets.

Here is their office number and address. [protected]
901 Mission St
Suite 104
San Francisco
CA
94103
US

They are holding $905.00 of my money. I have sent 3 e-mails and even a request on their twitter account. No response. I have already verified my bank account and am starting to think that they are a scam!

going on my third day. wow no reply from customer no service. i am not using them any more. i will find REAL credit card processor.

BTW i am a locksmith also
American Security & Lock Inc
maybe it's just us locksmith that get screwed.

I have not received a deposit since 24 December 2010. It is the 12th Of Jan. they have over $1, 800. The customer support sucks. no phone number. u need to set up a cust no service ticket. then they get someone to help. well i have been waiting two days and no reply from anyone. For the High fees they charge i expect my money in my acc0unt within 3 days. I am going to change processors with a company that i can talk to someone live! even if its a chat session better than what i got now. Very unhappy
Anthony
Raleigh NC

As the days go by, people are living in a more convenient and secured. You can also save time and effort. Wherever you are even in your home or in your office you can buy whatever you want to buy through online credit card and I must say that every small businesses should have a merchant because credit card holders are even growing.

they do not have an a+ rating anymore it has been downgraded to a c I just checked, do you work for these crooks or did they pay you to post this. The call me 2 or 3 times a day wasting my time ans have ignored my request to remove me from the call list, worse yet it sounds like the same woman from India calling me every time.

This company is by far the worst rip off card processing company I have ever encountered in my 30 years of dealing with card processors, Not only are there prices way more than other services offer. They also keep charging fees that they don't ever tell you about and when you ask them about it they tell you nothing or hang up or tell you you are wrong. There are many good companies out there that does the same thing they do for far less money and much much better customer service. Be Very careful and choose any other company than this or you too will have many problems with them, the same as all others that are complaining about this company all over the net.

I have actually met with Joe Parisi and Jim Grant after doing business with them and they were very helpful. They set me up and informed me that the lease was 100% tax deductible, it paid for itself practically. I have no complaints and it was a pleasure doing business with Merchant Services.

withholding funds and deactivated account with no reasoning and wont explain why

i ran a couple of transactions and never tough that they will be taking too long too have my funds on hold for so long, them release when i call they gave me the same excuse but never a solution. I am so upset because they never resolved this issue.

My funds were supposed to be released 09/08 as per my deactivation letter I've reached out multiple times and they keep acting like complaining about deactivation (either they're gaslighting me trying to get out of paying my funds because they know they [censored]ed up OR their clueless reps aren't reading the damned emails).

My funds are being held my account was deactivated and no reason or cause, and there’s nobody to assist me there’s only a computer voice that doesn’t help me

SQUARE IS HOLDING MY FUNDS SINCE 1 YEAR

the funds were supposed to be released on 28th august 2022

now all dates has been passed

no ongoing chargeback on my account

please check my account and release the funds

also tell me when will square release my funds or should I go to court and file a case for my funds

ALL PROCESSOR HAVE TO USE A SPONSER BANK... THAT WHAT IT SAYS ON THE APPLICATIONS...THE TRUTH IS THAT MOST BANKS DON'T DO PROCESSING AND IT IS DONE BY A PROCESSOR...MOST OF THE TIME THE BANKS CAN BE MORE EXPENSIVE THAT WORKING WITH A PROCESSOR... THE BANK MIGHT HAVE SAVED YOU THE BANK FEE AND MADE A COMMISION FROM THE PROCESSING WHICH WOULD HAVE COST YOU MORE.
FROM WHAT I HAVE SEEN LENDERS DOESN'T FALL INTO THE CHEAPER CATOGORY

BUT YOU ALWAYS HAVE TO TAKE THE PEOPLE THAT COMPLAIN WITH A GRAIN OF SALT

Leaders is a LIE! They really are a SCAM
Terrible terrible company. I am finally getting out of my 2 year contract. I shouldve gotten out sooner. They charged me unexplainable fee's too.
With all those fee's it probably wouldve been better to leave the first year.
Service is unbelievably terrible.
Never go with them EVER! They steal your money away. Worst people to work with.
All very non-educated. All they know are about the additional fees they keep popping out at you for NO REASON!
STAY AWAY FROM THEM!
I will do everything I can in my power to have no-one, NO ONE go with them!

LEADERS Merchant Services would like to apologize to this merchant for the experience she has had with our company. We at LEADERS Merchant Services pride ourselves in providing our merchants with superior customer service and to hear a complaint such as this is truly disheartening.

LEADERS would like to address this merchant’s complaint regarding LEADERS Merchant Services association with Wells Fargo Bank, N.A.: LEADERS contractual paperwork clearly states that we are a registered ISO (Independent Sales Organization) and MSP (Merchant Service Provider) of Wells Fargo. Wells Fargo is the processing bank for LEADERS Merchant Services. LEADERS also has a copy of the merchant’s signature as proof of her signed understanding of this mutual business relationship, per the Association Disclosure, page 4 of 4, of LEADERS Processing Contract.

LEADERS would like to take this time to apologize to this merchant for the misunderstanding and we would also like to wish her well in all future endeavors.