Peoples Payments and Cards, part of Peoples Group
Reviews and Complaints

So I purchased this card like 2 months ago not only wanting a simple reloaded card for online shopping. but when I bought this it never said I needed credit to make it reloadable and when I called to explain my situation of not having credit they asked me for my SIN over the phone. when I didn't provide them with it they instructed me go call another company they use to confirm who I was still again asking for my SIN which I don't give out over the phone. so now I lost my card and called them to figure something out and they want me upgrade my card which will cost more money. so now in order for me upgrade this card they want my SIN. Also in order for me to get a replacement they tried sending me to another company again. Product_Or_Service: Reloadable Debit card

I was given a *** prepaid card as a gift but when I tried to use it, it was expired. They say on their voice mail that their card never expires so I phoned them and they said they would issue a replacement card. That was back in June. Since then I have been phoning on a regular basis to tell them that I have not received a replacement card. The various people I have spoken to assure me that a replacement card has been sent out. Twice I have been told that a replacement card for the replacement card has been sent out. I have yet to receive anything from them. I have documented to the best of my ability the dates and names of the people whom I have talked to. June 5th I didn't get her name. Aug 9th - Tyler. Sept 3 - Johanna. Sept 8 - Reya. Sept 22 - Melanie. Oct 20 - Bianca.

I received a $200.00 gift card for Christmas 2 years ago and forgot about it until last month. When i tried to use it i realized it had expired. On the back of the card it says that the funds never expire,so I called the company 3 weeks ago and thought that i had it sorted out. After hearing my story,the woman i talked with told me that a new card would be issued for $160.00. I complained about the handling fees and she said that i might get the full amount back. She told me to expect a new card in 5 to 10 business days. Over 3 weeks later and i have not received any thing. When i try to call now, i can't get past the automated customer service because my card is expired! I certainly do not think that a gift card, purchased with cash should expire or be subject to handling fees. I would like a new card worth $200.00. Thanks for your time.

has a feature to "Round Up" your purchases which is "supposed" to get set aside for savings. This is the customer's(my) money and NOT a loyalty program. On Nov. 9 I had $110.75 saved in my around Ups and when I attempted to add this amount to my Spendable amount it did not process it! After COUNTLESS attempts to resolve this and get my missing savings from them, the only way to speak is chasing them through Chat sessions and every rep keeps trying to tell me that I am just not understanding how it works and it magically was added but it was NOT! I am very aware of how this feature works and have used my savings (Round ups) before at much smaller amounts! This $110.74, of course my largest amount saved, was NEVER added to my Spendable money and has since gone missing entirely! So fed up with them blowing this off as my error! Please help! They DO owe my money! Product_Or_Service: Round Up

I have a paypower *** In the value of 500$ It was a gift The packaging states it must be activated on line . The process did not work The packaging advises to call the number to get assistance with activation . I did . They said it was blocked . Asked me to email photos of the packaging I provided the photos in an email . Which I recieved an automatic reply to . And another reply saying call us I made 3 phone calls They claimed nor to recieve the email They claimed then to have received it but no photos I forwarded the email with all the attachments and replies , sent it twice more ...they kept saying I had to speak to a level two representative . But would not let me speak to them ...one time saying they were on holiday and no one there could open my file ..I insisted on speaking directly to the level two rep as the woman continually put me on hold .. and kept me on the line for thirty minutes then said it was the end of day and they couldn't speak to me . 500$

I began using a prepaid card a few years back. The detailed card information can be found on the issuer's website. In April this year, I suddenly couldn't use my card or access my online account. I contacted customer service to understand the issue. After some time, they informed me they couldn't assist. I had to send an email to their support team. After multiple exchanges, I was informed my card was closed without explanation. By mid-June, I received a refund check for the prepaid card balance, but no transaction statement was provided post-account cancellation. The refund was less than anticipated. My follow-up inquiries have been ignored. Attached is the document with more details. I am close to the character limit here.

Returned flooring on June 23rd, vendor refunded $2114.34 to only one Vanilla Prepaid gift card, which I originally used 10 of. Contacted Vanilla Prepaid, was advised to check online for the refund, and to call back for authorization to use the full amount. Instead, the card was deactivated. After numerous calls, no information on the whereabouts of my money has been provided, nor proof from Vanilla Prepaid. Customer service representatives provide inconsistent information. Records and call logs should be checked. Still awaiting promised email confirmations. Supervisors have claimed to contact the back office multiple times without resolution. Receipts were emailed on June 28th and are attached again here. A refund is requested.

I got a $200 Mastercard Gift Card sometime back that was issued by People's Trust Company. I used the card a few times and knew there was close to $100 balance still remaining on the card. However, when I tried to use the card around February-March , I found the balance has gone down to $0 and the card was declined while trying to swipe the card at merchant point of sale machines. The card has an expiry date of 04/21. When I called Customer Service [protected]) around March-April , I was told over time almost $87 was charged as monthly fees from the card balance. Surprisingly, there is no information mentioned anywhere on the card about the monthly fees. When I complained, Customer Service told me they are going to request refund of the fees. Since April , I've called the company several times now. However, the fees have still not been reversed yet. Every time I'm told by Customer Service that People's Trust is not responding and there's no definitive timeline for this.

Dec 1, 2020 - purchased a *** (as a gift). Dec 3, 2020 - recipient attempted to use card, it was declined because the last 4 digits of card number are missing. Dec 3, 2020 - contacted Peoples Trust Company at [protected] @12:47pm to report the problem and have issue resolved; csr disconnected the call. Dec 3, 2020 - contacted Peoples Trust Company at number stated above @1:12pm requested to speak with a manager; (the end result) once I email a picture of the front and back card and a list of other information a replacement card would be sent out if the fraud department deemed it warranted. Dec 4, 2020 - emailed all relevant information. Dec 8, 2020 - received an email stating my claim was reviewing and a replacement MUST be sent out, I can expect my card in 14-21 business days. Jan 20, 2021 - sent a follow up email stating I have NOT received my replacement card. Jan 20, 2021 - received a reply indicating my card was sent Jan 10, 2021 (1 calendar month after the initial claim was approved and a card was supposed to be sent). Jan 20, 2021 - I sent a reply requesting the reason for the delay. Jan 25, 2021 - I sent a 2nd request email requesting a reason for the delay. Jan 28, 2021 - there has been no response from the company.

I was given a prepaid gift card in late 2018. I was not able to use it due to it needing to be registered and the online site saying it could not be registered and to contact customer service. I tried to contact the customer service on the phone and the number is a complete run around. You cannot talk to anyone and it is purely for information. I then tried to use it again and it still says contact customer service which you cannot talk to. Then I saw on the balance it has been deducting $3.00 a month for a service fee for the past 13 months without even notifying me. If the person that gifts it to me has registered it which they told me when I called the People's Group, then they should notify you of this rather than continuously deducting monthly charges. I myself, could not register it and rather than telling me it was already registered, it just says contact the bogus customer service. I was able to use the remaining balance of the card by phone call with another merchant but am still out $33.00. This company is a sham. When I called them, they told me they are unable to reimburse service deductions. I have used multiple prepaid cards and never have run into this before. I would like a cheque with the $33.00 in deductions that were made or a new card with the $33.00 they took unauthorized from me.

On December 9, I purchased a $200 The Perfect Gift prepaid card but encountered issues when trying to register it online. The customer service number provided on the back of the card was unresponsive. After contacting various numbers listed on The Perfect Gift's official website, the agents were unable to locate the card in their system and suggested returning to the point of purchase. On December 14, the store manager was also unable to resolve the issue despite contacting multiple support lines and providing a store report with the card's activation details. She then directed me to a number given by an agent, which only led to an automated system. Further attempts to reach out through an alternative customer service number and an email address proved fruitless, as the email was invalid and the agents denied the card was their product, despite the branding. The store manager admitted there were no other departments to address such issues and refused to provide a different email address, leaving the problem unresolved. Calls to the number on the back of the card resulted in the call being dropped.

I have a prepaid card issued by Peoplea Trust Company and on Dec 8, 2019, I had problems logging in so I had to change my password by using the forgot password feature. After regaining access, I noticed an unusual charge of $0.41. I contacted customer service to report the issue and the charge, emphasizing my concern over an upcoming direct deposit of $10,000.00 scheduled for Dec 9, 2019. I wanted to ensure my account's security. The representative documented my complaint and reassured me. However, on December 9, after confirming the deposit, I found my account had insufficient funds due to multiple unauthorized charges totaling over $970. I immediately reported this to customer service. Since it was Sunday, they advised me to contact their level 2 support and send an email documenting the fraudulent activity. I followed up with level 2 support on December 10. They informed me that the investigation might take weeks. Despite assurances and follow-ups, by February 26, my complaint had been rejected twice without clear explanation, but I was told they would attempt to resolve the issue due to the significant amount involved.

Dear-Madam-or-Sir, I have a complaint. Made the mistake of purchasing ***&np;a few times (their prepaid card product, ***). In attempting to-login via confirmed login credentials on their site nothing-happens-in their login page being accessed through '***'. No-error message-or anything, it just simply doesn't advance to-any dashboard page where user would supposedly add further card information to-access-corresponding-electronic-statements; -it just-goes-back to-default login page again, without logging-in user. ? I first called their customer service center based-overseas-and lodged a complaint with them, discussing-with a representative by name-of 'Lane', though in an unnecessarily lengthy conversation (they do-not have a technical support department), via number listed-on back-of card. She-indicated to-me details-of my complaint have been entered under card number ID number I provided. I requested PDF statement copies-be Emailed-out to-me due to-this-ongoing problem, but was-told its-not possible. I have been attempting to-login via a desktop PC, *** all cleared but there was-no-effect with latter. However if they properly designed their system, none-of that should matter. ***. Consequently, I am dismayed by their company, for not ensuring reliability in their-online account login system, and I have purchased several-of their cards-over the past few months, but have not been able to-view-one statement-online yet, for any-of them due to this technical flaw in their system. After further corresponding with their representative by name of Anand, via their Email addresses '***' and '***', they continually dodge clearly answering my questions and resolving the issue, and inform me of their speculation that problem is due to some 'security settings' on computer, when its not. I also sent image captures clearly illustrating the issue being experienced. I am concerned about unauthorized activity on these cards I purchased, and also any wrong fees they may have charged, however without electronic access to the statements I am unable to properly investigate. They are responsible for ensuring their login system properly works. The continual '' replies I keep getting from them suggests they do not want customers to be able to view their statements. Is this normal ? I can forward all Email complaint history upon request to back up this complaint. I am awaiting your reply please. *** is simply not wanting to cooperate on a very basic thing. Imagine any Canadian bank operating in this way, would it be acceptable ? And what if I find any unauthorized transactions possibly appearing on any of the cards I purchased from them, and I have to contact them to dispute them. Then they will behave in same childish way they are in not resolving simple login issue for customer, -and that-will-be-ok-too ?

I have been closing out his affairs, including a prepaid card from People's Trust. In October , I sought to cancel the card and was instructed to email documentation proving my identity and executor status. After submitting the required information, I was told to expect a refund within 10-15 business days. Despite follow-ups and providing a new address due to a move, the refund was delayed, and each call incurred a fee. The balance decreased from the original $328.25 to $314.86. I repeatedly requested the refund and escalated the issue to supervisors without resolution. The company's failure to cancel the account and issue the refund, despite acknowledging receipt of my documents, has led to ongoing frustration. I am still awaiting a satisfactory response and the return of the funds that my spouse and I are owed.

I have a prepaid card from Peoples Trust Company that expired early this year. I joined their service in late 2017 and kept the original black card, opting not to switch to their later multi-colored cards. I was unexpectedly locked out of my account and have been unable to access it since May 5. I can't check my balance, perform transactions, or get statements. Initially, I was told my account was suspended and they needed additional verification. Attempts to reach customer service by phone were unsuccessful after they changed their call options. I left messages for a callback to no avail. Concerned about the lack of communication and the request for a photo ID, I decided to close my accounts on May 16 and asked for my funds to be returned. On May 22, I was told my account was still locked and they needed further verification, despite my closure request. I reiterated my decision to cancel my card and close my accounts on May 29, demanding the return of my funds. On June 4, I was informed they were processing my request. After no response to my June 5 email, I called on June 15 and was told my refund hadn't been processed and could take up to 45 days. Their email response ignored my concerns and repeated the request for a photo ID. I refused to provide further personal information. On June 25, they insisted on receiving my ID. I have serious concerns about how they will handle my personal information and will not comply. The cancellation notice I sent includes all necessary information for a refund. Throughout this process, neither company has acknowledged my complaint or assured me that my funds are secure. I feel mistreated and am considering legal action for the return of my funds.