GoChyp
Reviews and Complaints

Mike Hook-Venini at GoChyp is a dishonest person. He promised me no fees, I paid fees. He promised me software and devices that worked, that was not the case. The best part of all of this is that he REFUSED to close my account until I sent back his bluetooth card swipers (ummm, okay). SO we sent them back with tracking, they were received and he still refuses to close my account and has even been so kind as to increase the fees on my account. (passive aggressive much?)

If you have a business, stay away from GoChyp. They will pretend like they offer customer service, but trust me, when you want to go a different direction, Mike Hook-Venini, in particular, becomes a very salty, unprofessional human. No one deserves to be treated unprofessionally, nor does a business owner have time for that.

North American Bankcard is GoChyp's processing company and they are aware of this guy being unprofessional. I will be sending them a formal complaint as well. I guess if they want a person like this representing their brand, it's up to them.

On October 13th, 2016 we met with a Chyp rep & were guaranteed 24 hour funding along with the lowest rates & told we could cancel the service. None of this happend & worse, in place of saving us money, Chyp cost us money!

In 6 weeks we were unable to get 24 hour funding our main requirement along with low rates to use CHYP. After terrible customer support, getting voice mails, jumped around from department to department and Nothing close to professional customer support we determined cancelling Chyps processing was the best for our small business. At the time of the sign up were told we could get out of the contract by our sales rep, but when we actually tried we were given a contract to cancel under the name First Data ( who were they?) for 999.00 What could be worse... the company that we had to use their machine according to Chyp
( Ascentium) told us they could not take the machine back even though we were unable to use it . We were told by Ascentium that they paid Chyp for the contract and Ascentium told us they would hold us to a 3700 buy out if we did not want to pay the monthly 69.00...(which is actually 81.00 on our bank statement). We were also charged about 500.00 in miscellaneous fees while their service was NOT working. We were promised reimbursement, but only got jumped around from one department to the next without receiving it. This is a nightmare company with a trail of bad complaints and their business tactics are unethical. DO not believe what they tell you and be sure to read the fine print. Contact your attorney general if you have had poor and unethical service from Chyp.