American Express’s earns a 2.3-star rating from 471 reviews, showing that the majority of cardholders are somewhat dissatisfied with financial services.
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doesn't work
I bought this gift card and loaded $500 on it to do online transactions until my replacement debit card from my bank comes in the mail and IT DOESN'T ###ING WORK!
Yes... I even called in the AMEX support center and updated my address, name etc. and put all those details into the websites I've been TRYING to order from, and it always fails. AMEX representatives have informed me that it's not their fault it doesn't work. ### AMERICAN EXPRESS!
Conclusion:
Don't buy this gift card.
The complaint has been investigated and resolved to the customer’s satisfaction.
expired card use
I found that both my Amex credit and charge card had been used this year, both for the same amount total almost £3000.00. The problem is both cards are old expired cards from 2 years ago. This is not the first time that somebody in Amex has pulled this scam with me, two years ago the same thing happened for a 5 figure sum, again on 2 different cards that had both expired long ago. I thought Amex were one of the best companies around, but now they are showing that they are nothing more than common criminals. Nobody can use expired cards, that is unless you work for Amex. I wonder how much they have stolen from me over the many years I have trusted them. I will never have online statements from any company again.
fraud by amex of amount 1,83410 rs.in india
dear sir I am your card holder. no xyz I paid rs a1, 83410 rs in cash on 26 july 2010 I was in a hurry as I went away to nagpur for my father died and could not check the date he took the money and put the date of 28th aug 2010, I dont know the man as he had the booklet of amex and had the identity card the point is your amex people have yet not credited my account I have the slip with me kindly look into the matter it is a shame that a company of ur stature hire such collection agencies thanking you my e mail is [protected]@gmail.com hoping u will do the needfull thx..
unlawfully aiding & abbeting fraud
I called Expedia (to avoid the web site) and spoke to a human representative. The human spelled my name wrong on the ticket (their error) so the ticket was not usable (you cannot board a plane if the name on the boarding pass does not match the name on your ID). I notified them immediately (but spent 6 hours on hold. I talked to India and Manila and other non-fluent English speakers who acknowledged the error but refused to correct it. (There is "a charge" to correct it). I called United Airlines and spent hours on hold (being transferred from one phone to another - listening to Rhapsody in Blue from the 60's) United Refused to correct the mistake (and they had US Airways on the return trip). I called Priceline (hotels) and after hours on hold they refused to acknowledge the notice. (ignored my call). So I called American Express and customer service understood that nobody would pay for a ticket that was WRONG and that there were weeks of opportunity to correct the error. So they started an investigation. Whomever does investigations decided it will be easier if I pay the charges than if they refuse to pay so I GOT BILLED. What this boils down to is that Expedia and UAL (and US Air and Priceline) KNEW that they tickets were not valid but KNOWINGLY submitted them for payment as though they were valid faililng to disclose a material fact (that they cannot be used to travel -- to accomplish the objective). American Express KNOWINGLY accepted their FRAUDULENT submission and aided and abetted them to collect from me (the object of the crime). But each of them (Expedia, UAL, US Air, American Express, Priceline) KNOW that there is no consequence for a crime they conspire to commit and do commit (there is a federal RICO statute but nobody cares). Experian, Transunion and Equifax will further aid and abet the parties. But I refuse to pay the fraudulent charges. There will be serious consequences for me but it is not just. No lawyer will help me since the cost is less than $500. Lawyers will help the other parties. I am on my own. Costco will not help me either (I called them). All of them KNOW what happened.
american express lies
I have been lied to for 8 months by this company (amex) they have told us that they would re instate my centurion card.. They told me they would refund 1 2000.00 deliquent fee, they have told us this and that by 30 different people... They have no answers other to pass you around and treat the consumer like sheep and or cattle...
I have charge millions of dollars on this card and have paid in good standing... Received a letter of reintatement and guess what they even say that is a lie... I would like to tell you that I have never been treated so un poorly in my entire life by a company that used to be a good company... It all changed 3 years ago... They were given a free loan by the us government... But goodness sake man give us people a reason not too... I would like to inform as many people as possible to stay away from them
Thanks
Mindi
The complaint has been investigated and resolved to the customer’s satisfaction.
rebate fraud
My credit card agreement states I am to get 3% rebate for my gasoline purchases. My bill reflects only a small portion of my gas purchases were recognized for this credit. On inquiry to American Express, they stated that my purchase of "automated fuel disp" by ASTRO (a gas company) would not be credited with this rebate "because the company's original registration with American Express did not state they were a gas station".
The only other sales by this place are cigarettes (my family and I don't smoke).
I am stunned by the lack of rectification Amex has produced regarding the misinformation they provided about my gift card
I am an experienced business person, which is why I am stunned by the lack of rectification Amex has produced regarding the misinformation they provided about my gift card. On 5/7/10, I attempted to use the small remaining balance on a $50 gift card ($11.65) toward a much larger purchase at an area Walmart. In order to process the card, the clerk needed the balance, which I'd forgotten, not having used it in a couple of months. She advised me to call the # on the back of the card, the "help" #. I did and was told the card no longer had any balance; that it had been used up in a February 2010 Target purchase. Therefore, the clerk discarded the card, and I paid for my purchases otherwise and left. When I got home, I reviewed the register receipt from that Target purchse, only to find the card, in fact, had an $11.65 balance...NOT A ZERO BALANCE! I'd been misinformed;HURT BY THE HELP FOLKS! I called Customer Service 5/10/10 and, without the card #, they could do nothing but advise me to fill out this form...sort of "the victim being punished" theory. In the computer of the gentleman who took my call Friday, lies the information about my card...they have it, I don't. I was told it was worthless when it wasn't. It's sort of "legalized theft" by explanation of "Oops! I made a boo-boo." CS must have told me 25 times how sorry they are and how much they apologize, but not once did they offer to send me a card for the $11.65 they, in effect, took from me! That's all I want...an $11.65 Amex gift card. As a business person, I might even continue to consider Amex gift cards I'd thought of doling out. Without it, I most certainly won't! How could I give the gift of victimization to someone?! I cannot provide card #'s due to Amex's misinformation, so my money becomes Amex's. What kind of business environment do we have; what kind of human beings are making and dishing out policy within businesses? Sad thought, no?
a cruel and unbelievable act from amex
The day before I traveled to china to adopt a special needs toddler, I called american express to let them know I would be using their credit card solely (And no other card) while in china for 15 days. (To earn miles, of course!) a week and a half later I tried to use my card, which had a very high credit limit, at my hotel in guangzhou. The charge was denied and I was informed that I was over the limit by $300! Sure there was a mixup, I called amex, who told me they had lowered my credit limit by over $13, 000 while on my trip! My tears, pleas, requests for a supervisor were ignored, and I was simply told the exercised their right to do it and that my credit score had just gone down, maybe because I had charged over $5, 000 in plane tickets on their card.
So thanks, american express for the baby gift. I will always remember my trip to china and how interesting you made it for me. And yeah, this is beside the point, but it felt especially cruel after the amex rep had just a week before thanked me for letting me know of the trip, added a note to my account, and wished me a wonderful trip, adding what a precious thing I was doing to help this child.
they are unethical in there business practices
I filled out an application in the airport and only put down my information for credit. American Express put two other card holders on my account and now will not send me the original application that will prove it and sent me a word document as my original application for credit. They are unethical in there business practices. I never used the card and now I have a balance on my credit report they (American Express needs to remove it).
jacking up interest rates is an unfair practice
Call me an idiot for letting you do this to me a 2nd time. It appears if a customer starts making minimum payments or is nearing their limit you jack up the interest rates. For no good reason, you decided to increase the interest on my acct, and at a time when interest rates are going down all over the place. I never been late on a payment, and my credit rating is excellent! The supervisor in customer service refused to refer me to her manager, or even give me her manager's name. You obviously do not want to discuss your policies with your customers. Jacking up interest rates is an unfair practice. Why in the world would you feel 15.25% interest rate is justified at a time when mortgage rates are under 5%? You are gouging your customers... and furthermore you know it!
i kinda agree...but i was having a hard time paying my bills last year, and i didnt pay them at all for a whole yr...and they just settled out with me for $315 dollars...which was more than half of what i owed!
I have been harassed by automated computer-dialed calls
I have been harassed by automated computer-dialed calls from American Express that claims there is an issue with my account. I do not have an account with American Express. When I call the number they cited on the call it asks for you to enter an account number. I finally figured out how to get a human voice and have called them three times to remove my phone number from their automated list, but still am receiving the calls.
I am sure this is a phishing scam to get your account number, it is Not AMEX calling you, they don't do that in an automated form. Someone is hoping you are gullible enough to punch in your account number on your phone. Calls are probably not even Domestic but use a spoofing program to make it seem they are. I would suggest you call AMEX and report this to them.
awful, awful company
I have been a AMEX cardholder since 1988. Paid my amex Blue bill online because I was on vacation and this happened to be when all the hullabaloo with the new tax laws was also going on and then in Sept. I did not receive my paper statement but I did receive an email telling me that me that I missed my deadline for paying my online bill? I called amex 4 days after the due date and the online statement reflected 30 days overdue! I explained the misunderstanding and the fact that I am a long time card holder and have a very good credit history and asked the "no", and the response I got was a 58.00 late fee, a 2% of the balance fee plus $99.00 of the last due amount and the interest rate will go up to almost 28% for the next year.
ridiculously bad customer service
This review comes to you after 3 months of attempts to get things corrected with both my CC company and the United Airlines.
During a business trip I was in line at the easy check-in machine. During that experience and while speaking to two of my colleges I was given an opportunity to buy a first class upgrade on my return trip. I was flying from Richmond VA to San Francisco CA. It was two hops to get home, one to Chicago, IL the next back home to San Fran's airport.
The first leg was the shorter trip and the offer was for 145 US dollars, I refused and then the next Upgrade appeared to be 147, for which I thought was for the second longer leg. I accepted the offer. The machine printed my tickets and I immediately looked for my first class ticket. Instead I received a bill for and notice that I had upgraded my miles for an additional 4000 + and it cost me 147 US dollars. I went to the counter to explain that I had made a mistake and that I wanted my money back. i was told that I couldnt be helped but that here is a number to call. I had some time so I called to find out there is no refund on award miles. How could this be, I am a frequent flyer that already has over 250, 000 miles to my name. I tried to escalated only to be treated in a hostile manner and then hung up on. The customer service agent when requesting his ID, told me it was MAN, I hardly believed this to be true.
I called my CC company, Americann Express, that customer service agent told me that it was not in the system so no dispute could be made. I waited patiently for it to appear on my online statement and I disputed it. I called in and explained the above. Later in the month I saw that the dispute was denied, I called again and the American Express person place the dispute again after hearing the tale that you just read. 30 days later I received a notice from AmEx that I would need to place my dispute in writing. I did with 36 hours mailed my written letter to AmEx.
United came back to say that I had used the "Upgrade" on the flight and they would not return the funds. I called back and explained even in the abstract where I did get the miles, with 250, 000 in my account, I could easily have used the first 250, 00 and not the last 4000 that I was duped into buying.
I have canceled my credit card with AmEx as they did not reach my claim but took United's response at face value. I have ceased to fly UA from this moment forward and think that everyone should be aware of the gouging that United Airlines uses to take money from weary travelers.
Now I am flying AA, lets see if their customer service is geared towards the consumer as well as the bottom line.
Damage Resulting = I was charged 147 dollars when I should have been protected against the large corporation.
Just because you paid with your Amex Card don't mean you can get a United Airlines Refund...if you buy something at Home Depot, you can't go to Sears and ask for a Refund...please be for real...
Bad Service Bad Company
When you have a "Gold Card" that has no pre-set limit and you pay it in full every month on time, then why do they claim that all of a sudden there is a "pre-set limit" based on the economy? I have employees stranded in other states who i can't get home because AMEX has "suspended our privlieges" because they can! What a joke and I am encouraging everyone I know that carries a card or accepts at their business to not use or take! Help the small business my ###, they screw the small business!
The complaint has been investigated and resolved to the customer’s satisfaction.
We are new to Amex, a couple of mother ago we ran into financial difficulty with the jobs which I see picking up.
Because we lwere late they rang me and I explained the problem and told them I am working on paying off, since then I have been receiving upto 8 phone calls a day, I have answered the odd call and told them I don't answer blocked numbers this has gone ignored after them telling me they would leave a note on the Internet to leave a message.
Another time I answered the phone the robot on the other end arranged with me that I could get the account paid by Sept in full and that there won't be any more phone calls this also has gone ignored.
The other day I rang Amex to remind them about not answering blocked numbers, the robot in NZ told me to hold so he could put me onto the wright robot which sounded like an American who put me on told and transferred me to what sounded like An Australian who also couldn't help so once again transferred me to what sounded like an Indian who put me onto her supervisor that when the phone started to crackle and I couldn't hear her through the bad phone reception so I hang up . Still no satisfaction.
Has anyone else complained about receiving charges from gas stations on amex card that they can not remember making? Amex claims that these merchants are enrolled in quick serve program for expedient service and there is no itemization or signature required. The only form of support is what is given to the customer at time of purchase. Essentially they are saying that these charges are indisputable. With all the internet credit card fraud, I'm not too confident that this system is fool proof so I wonder if other people have similar complaints.
Unauthorized charges were placed on my AMEX from 2/2012 to 7/2012 @ $9.99 a charge. When I called the [protected] number on my AMEX statement, they claimed I signed up with the service when I joined ATT. I have never even had AT&T as a service. Also, when I spoke to the woman on the phone (Jaime), she tried to get me to sign up for reduced rate. Unbelieveable! I am disputing the claim with AMEX. I know it it only $60 in undisputed fees, but it is the principle. This company is a scam.
The ratio of exchange from Amex miles to airline miles changed to the detriment of the cardholder without proper notice.
I went to Glyndebourne opera house in Sussex, UK this evening. They take amex cards but said that if I used an amex card the cost would be £3 more and suggested I used a master card or visa which is free.
have a negative credit report because of them
I have been a loyal American Express member since 1984. I have used the card for years for business purposes and have never missed a payment. Last week, I was checking into a hotel and was informed that my card was cancelled. As I had never been late with a payment and knew the card was current, I was sure that it had to be some fixable error. I called AMEX to get it straightened out. The exact opposite happened; the non-English speaking rep confirmed that indeed my card had been canceled because of a negative credit report.
Since 2005, when Hurricane Katrina wiped out my business and finances, my credit score has suffered. I have always made sure that I was current on my American Express bill, as I would need that card to help rebuild my future after the devastation of the hurricane. My score right now is the best that it has been in 4 years.
The big question is what my loyalty has cost me. I hope there is a class action lawsuit soon that sues for damages caused by their neglect of loyal customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
this company is ran by a bunch of idiots
15 days ago I opened a cc w/ AMEX. I thought I did my research on which company is the best, boy was I wrong. I go to use my card for the 1st time lastnight & its declined. Ok... I call AMEX from the store and I'm placed on hold for 20 mins. Finally I speak to an awful women who tells me my debt to income ratio is too high and I have too many inquires. I pull my credit report once I get home I pull the one from when I opened the card and the most recent one. My revolving debt $100, my credit score increased from 738 to 740 and 96% of my credit is currently available. I'm looking at the same agency they claim they are looking at, I call to get answers no one gives me any sort of explaination. Since 2007 I have 6 inquires on my report 4 from auto loans and 1 from AMEX...go figure. I've never seen anythig like this in my life I'm pissed this company is ran by a bunch of idiots.. Not to mention I make close to 6 figures a year. You try so hard to be an responible adult and it does not even matter. I feel helpless.
The complaint has been investigated and resolved to the customer’s satisfaction.
mattress, credit
american express has always been a great credit card company in my books but i bought a mattress from sleepys and wasnt happy with it because it was damaged so i called american express to dispute the charge cause they have always been really reliable in the past and this time they have really failed i will stop using them and my company, family and friends will NOT use american express or sleepys anymore! And the company that is supposed to insure me for my mattress gaurdian products also sucks! Now not only cant i sleep on my helll exspensive mattress that i couldve used for a down payment for a house, and pay for it now i have to go buy another one you do not seek to satisfy your customers and thats why you will never be a good buisness!
The complaint has been investigated and resolved to the customer’s satisfaction.
incharge debt solutions
I was just on a debt management program with incharge debt solutions and they have been accepting my payment from them. I am talking about American Express. I have recieved a letter of some sort by Sam Grey. I was doing real good making payments with Incharge Debt Solutions. Do they have to right to cancel my account with Incharge Debt Solutions without me knowing about it. I had a call from Incharge themselves and i couldn't believe my ears on what i just heard on what American Express had done. Does AMerican Express have the right to do such a thing. I have been making payments, and they're saying that i haven't. Can you help me here? My cell phone number is [protected]. You can give me a call at anytime.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charge to checking account
My son would, on occasion, ask me to pay his American Express (AE) bills using my checks or he would phone in payments using my checing account number (I would say yes each time when AE asked if this was ok). My son then paid me cash to cover the payments. My son is now in a dispute over a $1, 100 charge and AE unilaterally (AND WITHOUT MY AUTHORITY OR MY SON'S REQUEST) took the $1, 100 from my checking account to pay the bill. I am not a co-signer on his credit card. He disputed this action and got the run-around. I then told my bank of the unauthorized electronic debit and they reversed the charge. AE is now charging my son $73 for a canceled electronic payment. My son is now also fighting AE over the $73 item.
Watch out if you pay another person's AE bill by authoring an electronic transfer from your checking acount!
The complaint has been investigated and resolved to the customer’s satisfaction.
unpleasant experience
I just spent 63 minutes on the phone with American Express (most of the time on hold) trying to get someone to explain why 1) they lowered my credit limit and 2) why they raised my interest rate by 3%.
I was told that my credit limit was being decreased because I wasn't making large enough payments. For the past five months, my minimum payments totaled $829 while my payments totaled $1200. The customer service rep I spoke with, Kimone, informed me that the amount I paid was not enough to prevent my credit limit from being lowered. When I asked how much was enough to keep it from being decreased, she told me she didn't know but that "the customer is supposed to know to pay more." I fail to see the logic.
After having the second customer service rep, Darnell, keep me on hold for over 30 minutes in order to verify that American Express was raising my interest rate, he then transferred me to the third rep, Shanaine, who when asked why my interest rate was being raised replied "it's hard to say." World class customer service!
I must say I have been an American Express card holder for over 6 years and have NEVER had one problem. It's sad that they have decided to make the "little guy" pay for other's financial mistakes. I plan on taking out a personal loan and paying off this account (the same as I did with Discover - at a much lower interest rate).
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been unable to get a straight answer from anyone at AEX. They have moved all their call centers to India and it's really, really hard to understand those people who just read from a script and don't answer any questions straight up. I've had an AEX card for almost 30 years, but today I canceled it. What a bunch of jerks! I had two business accounts and closed one because merchants that the company dealt with didn't accept AEX now. So what did AEX do? Closed them both and then wouldn't talk to me about it because the accounts were closed. AEX has gone DOWNHILL and where I once recommended them, I warn people of the rude, uninformed, convoluded reps and policies.
American Express Reviews 0
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About American Express
One of the key features of American Express is its rewards program, which offers cardholders a range of benefits and perks, including cashback, points, and miles. These rewards can be redeemed for travel, merchandise, and other valuable items, making American Express cards a popular choice for consumers who want to get more out of their spending.
In addition to its credit card offerings, American Express also provides a range of other financial services, including personal loans, savings accounts, and investment products. The company has a strong online presence, with a user-friendly website that allows customers to manage their accounts, track their rewards, and access a range of other financial tools and resources.
American Express is committed to providing its customers with the highest level of security and protection, with advanced fraud detection and prevention measures in place to safeguard against unauthorized transactions. The company also offers a range of tools and resources to help customers manage their finances and stay on top of their spending.
Overall, American Express is a trusted and reliable financial services provider that has earned a reputation for excellence in customer service, innovation, and security. Whether you're looking for a credit card, a personal loan, or other financial products, American Express is a great choice for consumers and businesses alike.
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Overview of American Express complaint handling
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American Express Contacts
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American Express emailsinfo@aexp.com100%Confidence score: 100%Supportauemailfraud@americanexpress.com99%Confidence score: 99%spoof@americanexpress.com98%Confidence score: 98%ukemailfraud@americanexpress.com97%Confidence score: 97%support@americanexpress.com85%Confidence score: 85%support
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American Express address200 Vesey Street, New York, New York, 10285-3106, United States
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We ordered an AMEX gift card and received confirmation on November 24th. When 10 business days were up I called the following three days asking where the card was. Was told all three times it was still on it's way and to wait an additional day. Finally on the 11th an agent admitted they didn't know where the card was and would have to reissue it. However it would now be another 5-6 days! When I asked if there was a speedy way to receive it they said no. By the time I get this card (if I get it) it will have been almost a full month since the original order.
brought american express $100 gift card from walmart, tried using it and was declined
My wife purchased a $1, 000 gift card online to be delivered by United Parcel Service. The card never came, AMEX denies all responsibility and admitted the card had been used and all the value was gone.
Then attempting to get satisfaction from American Express she was basically told "tough luck." Again we NEVER received the card. How a company such as AMEX can get away with leaving my wife out $1, 000 I will never understand, but telephone complaints have not worked, and a snail mail to American Express Customer service has gone unanswered after more then a month. They are no better then any Internet scam run by organized crime. They are thieves.
Some companies don't let you use those gift cards as payment.