American Residential Warranty review: no service repair 28

I actually have this warranty and disagree greatly. I had an air conditioning problem after 2 months of being on this program, and they came out and fixed it free of charge. There was a problem with the compressor, and it was 325$ They fixed it all free of charge. I then referred them 5 customers and they sent me 50$ I wish every business was as great as them!

This is bs. I had american home shield, for 2 years and they suckeddd! i switched over to American Residential Warranty Services and was very hesitant. I have a 12 year old refrigerator, and a very old ac (don't know exact age). So i called up American residential when my ac wasnt blowing cold, and my refrigerator stopped working. They sent out repairman for both. My air conditioner needed a 500 dollar valve (whatever that is) and my Refrigerator just needed a few electricle switches replaced. They actually paid everything, and all i had to do was send in my invoice to there company. I didn't even pay a service fee, and nothing out of my pocket. The whole thing cost about 650 dollars. My policy is like 40 something a month, what a damn good deal! So sad that idiots actually will talk bad about such a good company, i mean maybe you took a hammer to your appliance and then they wont cover it. But as long as you are honest, they will be too.

I completely disagree with the poster and have had a completely different experience. My heat pump is 7 years old and last month it stopped working. Called the repair company and i come to find out that the circuit board was completed fried! With labor and parts they wanted a little over 600 bucks! American Residential had me fax them the invoice and they paid the whole thing. I've been with these guys for a little over 2 years and so far so good.

I currently have American Residential Warranty and have been very pleased with their services. As a matter of fact I have referred my co-workers and family members to sign up with American Residential. They have done nothing but thank me for referring them to their service and are very pleased as well. And by the way, I have also recieved 3 $75.00 gift cards from American Residential Warranty from referring my friends and family members. I just want to say again thank you American Residential for standing behind your word. It's great to know that their is a company out there that is willing to give back especially today.

I have been with arw over a year and a half was with ahs before that no comparison arw came out for a plumbing problem ac and washing machine at different times they came out quickley fixed the problems I even saved money at sears when buying abig screen tv for my husband at xmas I would recommend them and have highly plus I'm still paying the same price since I started where with ahs they raised me after a year and my service fee went from 50 to 65 dollars yours truly- barbara

well I could tell you my ac moter went out yes I have problem back and for to fix it and out of my pocket they charge me 350.00 and Iwas very upset because before they came out they said i only had to pay 130.00 and that was not write after they fix it they charge me 350.00 and this is the true so they note that telling you the true my husband is disable i don't work so this was not nice at all

American Residential is a rip off. I talked to someone by the name of Jordan who sold me the warranty. First, he said that all appliances would be be serviced by SEARS technician. I've only had them 1 month and, I canceled today Aug. 16, 2010. The customer service sucks, and they don't really care about your concerns. Its all about the money. My A/C went out a week ago and all I got was, "We are trying to locate someone in your area, but if you can find someone, we will gladly reimburse you." What a bunch of CROCK. They are worser than AHS! DO NOT BE FOOLED BY THIS COMPANY! THEY ARE A RIP-OFF. I work hard for my money, and I don't have time to be giving it away to a company that doesn't do what they say they are gonna do!

I disagree because they have treated me well. I got good service twice and treat them nice so they repaired my fridge and dryer saving me 600$

Rosie, YOUR AN IDIOT! YOUR AN IDIOT BECAUSE YOU SIGNED up WIHT A COMPANY THAT has a 30 day wait period, waited 30 days to place a claim on your air conditioning system and screw over this company. How F'n stupid do you have to be and what a scam of a person you are. You wait till the first week of being active and all of a sudden your A/C goes out and ofcourse you want the company to fix what was already broken. WHAT A SCAM OF A CUSTOMER YOU ARE! How convenient, oh my policy is active today, oh wow all of a sudden my A/C went out the first day of being active, oh wow this company doesn't treat me like a good customer, oh wow maybe BECAUSE YOUR NOT! THEY DESERVE TO TAKE YOUR MONEY BECUASE YOURE A SCAM ARTIST!

I have had different experiences then this poster represents and am happy to still be a customer of their for 2 years now.

actually samantha, there are warranty companies out there that provide coverage with NO waiting period. So if you sign up today and tomorrow your a/c "coincidentally" break down, it'll be taken care of by the warranty company. Do a search, i'd say 1/2 of the warranty companies out there will cover you immediately.

I disagree Pam. I just left First Ameroican because they have dodged every claim I have ever had with them. The service pesonnel are not qualified and it takes multiple visits to repair practically anything. They suck large!
DV, Texas

dont use them. they lie and tell u anything to avoid send someone out on the weekend to avoid saving them money
my air went out for the second time i call them gave them the info, and the contractor that was used before thru them on a friday i also notified the contractor who was waiting on them to call .they call me on a sat and said they couldnt find anyone i hv 3 infants in the house so u can imagine the heat in june in georgia also also the person handling this was name teresa pls ask for another ref

American Residential Warranty is not a good outfit to do business with. I would avoid them if I had known what I know know. They simple would fine a reason not to cover the costly repairs. Also they make very difficult to cancel their agreement, they want a written notice of cancelling the service even when you're not satisfied with them. I just field complain with BBB against them.

ARW has done nothing but good for me. THey have saved me 2k in 3 years.

I have subscribed to ARW for 2 years now and have not had any reason to call them for any repairs - and they have been charging me $49.98 judiciously. I am only wondering why I should continue to part with this money($600/yr) and what other choices I have.

The problem is they have a 30 DAY WAITING PERIOD! AHS does NOT have a waiting period! Nothing more needs to be said- American Residential SUXXXXXXX

were purchasing an older house that was built in the sixties.i need to know if they would cover things like electrical, plumbing and so on.i need to get feedback from real customers and not some salesperson that will tell you what they think you want to hear. please respond if possible.thank you

RUN, do not walk from this company. The contractors they have in my area are terrible. It took them over 10 trips to my house to figure out the dishwasher could not be repaired, so I went 3 months without one. The names they gave me to fix my a/c wouldn't even return my calls when my a/c went out. And when one finally did come out, they put in the wrong parts and screwed up my compressor. I wouldn't recommend this company to somebody I didn't like. I cancelled the policy and requested a pro-rated refund, they even screw you on that calculation.

I have had a couple of examples of how great this company is. I to have an older home built in the 70's and felt like I needed some type insurance policy in case something big broke down. They boast about "we either repair or REPLACE your broken appliance". THe problem is they have the say so as to whether it is broken or not. My last experience with them was over my heating unit went out in the fall. I called they gave me a number to call for a local rep. He shows up I pay him the trip charge up front like they request... Then he begins to tell me that my problem is not covered? Due to no "broken" parts. My burner needed cleaning. He said the unit was just older and needed some maintenance done on it. He also said that they will not replace it because it can be fixed. When I complained to him that this was the second time I had used this service in a 2 year period and nothing is ever covered. He said that he hates to do the service calls for them because the consumer is always pissed off. He also tells me that he has never replaced anything under their policy for anyone and they always find an issue that is not covered. He recommended that I drop the policy and just pay for the repairs when they come up. It would be much cheeper. So if the repair man they send out tells you your an idiot for paying them each month that should tell you plenty about this rip off company. I have had policies from Sears, Circuit city and a couple others and they do exactly what you expect. No fine print, no special situations that cause it to not be covered. They either repair or replace the item. Bottom line. I suggest anyone looking for a service company do your home work. Read these complaints, check with the BBB and other blogs that offer help in choosing service companies and products. You will see who is legit and who is just ripping people off. These guys are RIP OFFS!

Folks, be careful about reviews that are exceeding critical of other reviews, specifically attacking the reviewer themselves (a good example would be that of "Jonah Thomos" above - beginning with "Rosie, you're an idiot...") . It is a fine example of something called "Astro Turfing".

Businesses like home warranty companies are hiring "Internet reputation management" companies that use ethical grey area tactics like "astro turfing" and "SEO" (can't explain these terms in this short review, Google the terms if you want more info on them) to push down, negate, or otherwise destroy legitimate negative reviews and other Internet content that might cause people seeking legitimate information not to do business with them.

View incredibly glowing reviews that seem over the top and those that personally attack reviewers who post negative reviews with a jaundiced eye and take into account that companies that seem to be using such "Internet reputation management" technics might be the best comment on their services. If they were truly good, why would they need them? They could simply rely on legitimate Internet word of mouth to be their best form of advertising.

Wishing well to those looking for good information and hoping for a day when the Internet is no longer subject to things like "Internet reputation management".

American Residential Warranty is thee most worst company I ever seen. The customer service reps are very rude and nasty and the company is a rip off. I hate this company and they need to be expose for the trash that they are. I am canceling with them, and I would not refer a dog to go with them sorry company.

Don't wast money on American residential warranty, they just wants to kite.

This company is touch and go depending on who answers the phone. Some of the agents can be very nice and some can be very rash and abrupt. They do have caps of limits on the amount they will spend on repairs for any particular appliance or repair. They could be less overt about the limitations and be open with customers about the things they repair and the limitations. I have used them for a few years and one repair can go smooth and another could be a disaster. They do not guarantee the repair or company they recommend or hold them accountable. If the repair company they recommend does a good job then, its great. A company called AMERICAN HOME APPLIANCES, a choice of there's was sent to my home to do a microwave repair. We paid the $55 co-pay and AMERICAN RESIDENTIAL was to pay AMERICAN HOME APPLIANCES $488 there about for the repair. The microwave did not work with the technician diagnosis and new parts. I called the Home Warranty company informing them of this development. They took no responsibility or offered to liaise with the company they recommended, but told me, they have now paid the maximum for the repair on the appliance. American Home Appliances refused to repair the microwave or take responsibility for the bad diagnosis as the same error message came back on the microwave. The Home Warranty company closed the file and that was that. We did not have our appliance repaired or got the money back from the company they recommended and we had to pay for the repair by another company at the fraction of the price they paid. Do not expect even an apology from American Home Warranty it just won't happen. I won't use them again, they don't protect their customers who are paying them for a service and their staff aren't customer service worthy. I would not recommend them to anyone. My heating also went down. They said had to wait two days as they had no companies near me to repair my a/c unit. In all DFW they have not one good relationship with an A/C repair company. What does that tell me...business to business relationship are worse than their business to customer relationships.

I can not believe most of you people out there. "I had them for 3 years and save over $2k!" Lets do the math people, $50 per month time 36 months = $1800 - which means you save $200. WOW! How about the AC, I saved $600, but I sent them over $1500 in fees... This company states they will derate the item pay out based on how old it it. 10 years is their base. Well an average AC & furnace should last 10 years before any minor repairs and 20+ years on any major repair. If you disagree, then you have been using the wrong people installing the equipment. I do this for a living, and my experiances are as stated, pure and simple. If you install the water heater correctly, it should last 20 years, and to limit repairs to $500? A new water heater at wholesale costs $450 plus install. For me to do any simple repair cost $150 just to walk in the door, not leaving much for getting parts and making the repair. Stay away from all of these companies, do your homework and $uck it up! You will be a lot better off and save a lot of $$$ over time. Think about it, how else do they stay in business? Collect more than they pay out...

I have had a spell of bad luck with numerous things going out. This warranty company is EXTREMELY slow to pay out on a claim. My central air unit went out in July and it took them over a month to come to an agreement on what needed to be done. In sweltering heat in Alabama. In the end - they only sent me a check for $400 (this after I had already spent $1, 000 in trying to fix it). That was a big $7k hit for me. Then my garage door opener went out. They sent someone out to fix it. Short time fix - it broke again. Short time fix AGAIN - they finally agreed to replace it...but the worst part is that I have to drive to another town to a Lowe's to pick up my unit before they will send someone out. So I've not been able to use my garage for over a month awaiting this fix.

I am also waiting (going on 3 months) for my dryer replacement.

HORRIBLE customer service. I would NEVER recommend this company to anyone.

Had a claim in for over two months with no resolution (submitted 21 June 2022, it's now 18 August 2022). Every time I call I'm told it's going to get "elevated" whatever that means! Each time I call I've asked to speak to a supervisor, they absolutely refuse to transfer my call to a supervisor! Rude, ESL maybe?

I filed the report on April 28 2023 abouty Air conditioner not working and until now no one has reached out. I have called 5 times already. my service fee has been deducted from my bank account and this month's payment as well.