AreaRugs.com
Customer Service: Phone, Email, Contacts

AreaRugs.com offers a diverse selection of the industry's most attractive and cost-effective area rugs.

Area Rugs is headquartered at 1293 N. University Dr. #294, Coral Springs, FL 33071.

The customer service department of AreaRugs.com can be reached by phone: +1-800-451-2182; by email: support@arearugs-com.reamaze.com, or through online inquires on their website 24 hours a day.

If you're not satisfied with your order, you can return it within 30 days of initial shipment by following the RMA procedure. Within 10 days of product delivery, you shall notify AreaRugs.com in writing via USPS or email. All returned items must be unused and in a re-sellable condition, including original packaging. Note: you cannot return Milliken rugs and other custom-made rugs.

Before returning goods, you must first obtain an RMA. Any items returned without an RMA will be rejected. Return shipping costs are non-refundable

Steps to take:

1. Request an RMA number from AreaRugs.com by emailing a request to the "Returns" department: support@arearugs-com.reamaze.com

In your request, provide:
● Your order number
● The item number of the product you want to return
● Your name, shipping address, telephone number, and email address
● Reason for returning the product

2. Approximately five business days after receiving your RMA request, you will receive an RMA number and shipping instructions.

3. Refunds are usually processed within 30 days of receiving the returned items at the designated warehouse. If the original form of payment is not accessible, AreaRugs.com will issue a non-refundable credit for the refund amount, applicable for future purchases.

Any defective, damaged, or shipped in error by AreaRugs.com item can be returned within 30 days of initial shipment for credit towards an identical replacement product.

After evidence of the defective or damaged item is submitted and validated, the company will send a new replacement item to replace the damaged or incorrect goods.

A 15% restocking fee will be applied if a replacement rug is not desired for a damaged return. If the customer does not return the item, Area Rugs will process an additional charge for the cost of the replacement item.

Area Rugs offers free shipping on all orders at $99.99 or more. Otherwise, shipping costs are calculated based on weight and distance at the time the order is placed.

AreaRugs.com doesn’t address complaints regarding bad customer service. Therefore we suggest you be careful when dealing with this company.