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on 9/12/2023 i informed arlo customer support that i was not able to log into a new account in order to activate my cameras which would begin a period of support. i filled out the account details as asked for excluding a phone number as i do not have one. i informed arlo support through chat during the 1st interaction. after more than an hr of troubleshooting the rep started demanding i provide what i could not provide as i simply do not have. from that interaction and for the next approx. 20 hrs. every single rep. not only violated their own privacy policy but also my civil rights and u.s. privacy laws by demanding i give them the personal information i did not have and then they in turn lied and disconnected every single chat accumulating to over a hundred interactions with not a single thing resolved. this has resulted in my arlo cameras being nothing more than trash as i can not log into my created and verified account nor activating my arlo cameras. i have lost a large amount of revenue in the time i have been on chat with nothing but lies and disconnected chats with no resolution. i did video all of those interactions for evidence. the video is well over 5 mb into the gb so if it is needed for evidence it will have to be handled seperately.
Desired outcome: i fully expect the account problems to be resolved immediately and i also fully expect to be compensated for the full amount of lost revenue due to the unacceptable, unethical, inexcusable actions of the arlo employees.
