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CB Furniture Stores Harvey Norman Shop 31, Level 1, North Building, Home Hub Castle Hill Cnr Victoria Ave &, Showground Rd, Castle Hill, New South Wales, 2154, AU
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Harvey Norman
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Harvey Norman company logo

Harvey Norman

Shop 31, Level 1, North Building, Home Hub Castle Hill Cnr Victoria Ave &, Showground Rd, Castle Hill, New South Wales, 2154, AU
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1 complaint
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Website
www.harveynormanglobal.com
www.harveynorman.com.au
Phone number
+61 2 9840 8800
Category
Furniture Stores
Working hours
Mon
9:00 am - 5:30 pm
Tue
9:00 am - 5:30 pm
Wed
9:00 am - 5:30 pm
Thu
9:00 am - 5:30 pm
Fri
9:00 am - 5:30 pm
Sat
9:00 am - 5:00 pm
Sun
10:00 am - 5:00 pm

Harvey Norman reviews and complaints 1

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10:31 pm EST
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Harvey Norman - lounge set

Terrible Customer Service- rude and unprofessional Store Manager
On 26 May 2019, I purchased a lounge set from Harvey Norman Castle Hill store for $3, 009 (Original price $3, 239 less Discount $230). Finally the lounge arrived on 18 Sep after so many promises but store charged the full amount $3, 239 instead of $3, 009 from my Go Master Card. Later I contacted to the sales person and raised that issue. Sale person escalated it to her store manager (Jignesh) as she wasn't able to resolve it. In early October I physically went to the store and spoken with the store manager about that issue and I was promised by him that the money ($230) will be reimburse into my account within a week.
It almost six weeks since then but money hasn't been reimbursed into my account. This morning I therefore call the store manager and ask about my refund. However, the guy (Jignesh) was so aggressive and refuse to answer my questions. One stage he accused me falsely that I told him "money is in his pocket" what I never said to him. Unbelievable rudeness and absolutely unprofessional manner - as a result I had to stop talking with him.
Think before visit to the Castle Hill Store - better to avoid that store

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