Fisher & Paykel Appliances

I have had problems with my Fisher and Paykel condenser dryer twice within the year and a half I've had it, with great stress and anger I'm saying that's not even the biggest problem that number one spot belongs to the outrageous length of time you are left on hold waiting for someone to answer in my case 2.30 to 3 hours, two and three days running after that amount of time waiting a person does need to give up and hang up because of such things as a life to deal with instead of hanging off the end of a phone waiting for someone to answer.
then when I finally got someone Monday last week I was put onto a tect and he put my appointment on hold saying he would like to put it up in the meeting Saturday to just replace the dryer because it maybe an ongoing problem and they would just replace the dryer and he would call me Saturday and let me know.
He didn't call, then I spent another 2hours and 3.15 hours over the next two days respectively, trying to get through yet again, when I did get through a lady then told me he is not in but she would leave him a message to call me after 3pm wed to tell me the verdict, he didn't call !
I have now spent Thursday (3.30min) and now today Friday I'm currently on hold yet again (1.50min and counting) I will have to hang up in no later then another hour because of having to go out to a function.
I'm barely holding in my anger to the point I feel sick to the stomach with this absurd lack of customer service and to top it off my little flat for the last two weeks looks like a Chinese laundry thanks to no dryer ( I have no ! cloths line facility's that's why I rely on a dryer)
I wouldn't bother with this fisher and paykel product if it wasn't for the fact it is still in warranty but let me tell you once its out of warranty and the first thing that goes wrong with it, its going to be kicked to the curd and I will never ever buy another Fisher and paykel product because of their gross lack of customer service and follow through alone