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A friend of mine had money deducted from her account by this company, was given warranty information on a car that she no longer possessed, was hung-up on by VARIOUS customer service representatives, and after two months of hassels has not yet received her refunded monies from this company.
Specialists can only be reached when you have no issues with the company. The moment that something goes wrong, your tranferred to voicemails, which in normal cases would be fine, if everyones voicemail box wasn't full!
This company needs some serious customer service help!
The complaint has been investigated and resolved to the customer’s satisfaction.
I also have been scammed by Auto One. I received a letter from Auto Life RX stating that my warranty on my vehicle cannot be activated because they never received any money from Auto One in Irvine Calif. I paid $1800 last August. I contacted Auto Life who handles the warranties and they told me they have tried to contact Auto One and the offices are closed and they never received any money. I personnally contacted Auto One and got an answering service who said the offices were closed. She took my name and phone number. The president's name of Auto One is Dave Tabb. We have been scammed and ripped off. Make sure you contact the Better Business Burea and the Attorny General in your state. I filed my complaint with the BBB on line and contacted the Attorney General's Office in California. You need to send a letter stating your name, address, phone number and Auto One address, and phone number. Then explain what happened and tell the them you want your money back.. The Attorney General's office will go after them and maybe we can get our money refunded. If you have any questions, please respond back. It is important that all of you pursue this and not give up. thanks and hope this helped
Christine