AV Med Health Plans review: bill issue

I have called regarding a bill issue. Mar 24 th visit. I have had to listen to records messages. The phone system has too many prompts.
for 10 min. Av med needs a call back function, since they are unable to handle the amount of the calls they get.

very poor customer service.
also email from an internal dept to a customer

AvMed Message Expiration Notification:

To: [protected]@avmed.org; [protected]@avmed.org
Cc:
From: [protected]@comcast.net
Subject: renewal
Arrived on: Dec 11, 2017 @ 21:25 (GMT)
Expired on: Mar 11, 2018 @ 20:25 (GMT)
The following recipients failed to pickup the message above:

[protected]@avmed.org.

I called was told to go online and send it on a message. could nt figure out how I received it