Avocado Mattress
Customer Service: Phone, Email, Contacts

Avocado Mattress was founded on 10-13-2016.

Avocado Mattress is a Limited Liability Company (LLC). A limited liability company is the US-specific form of a private limited company. It is a business structure that can combine the pass-through taxation of a partnership or sole proprietorship with the limited liability of a corporation.

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A: You can contact Avocado Mattress customer service by phone at 1-855-971-6249, or by emailing support@avocadomattress.com. The company also has a live chat feature on its website that allows you to chat with a representative in real-time.

A: Avocado Mattress' customer service hours are Monday to Friday, 9 am to 9 pm EST, and Saturday to Sunday, 10 am to 6 pm EST. However, these hours may be subject to change, so it's best to check the company's website or contact customer service directly for the most up-to-date information.

A: Yes, once your order has shipped, you will receive a confirmation email with a tracking number that you can use to track your order online. You can also log in to your Avocado Mattress account to view your order status and tracking information.

A: Avocado Mattress aims to respond to customer inquiries within 24 hours. However, response times may vary depending on the volume of inquiries and the nature of the request.

A: Yes, Avocado Mattress offers a 365-night sleep trial on its mattresses. If you're not completely satisfied with your purchase, you can return the mattress for a full refund within the trial period. The company also offers free returns and pickup service for customers in the contiguous US.

A: Yes, Avocado Mattress offers a 25-year limited warranty on its mattresses, as well as a 10-year limited warranty on its pillows, toppers, and protectors. The warranty covers manufacturing defects and workmanship issues but does not cover normal wear and tear or damage caused by misuse or improper care.

A: If you need to cancel or modify your Avocado Mattress order, you can contact customer service by phone at 1-855-971-6249, or by emailing support@avocadomattress.com. The company advises customers to contact customer service as soon as possible, as orders are processed quickly.

A: Yes, Avocado Mattress offers a 100-night exchange policy, which allows customers to exchange their mattress for a different model or size within the trial period. The company advises customers to contact customer service if they wish to make an exchange.

A: Avocado Mattress is committed to using eco-friendly and sustainable materials in its products, such as organic cotton, wool, and latex. The company also uses recycled and biodegradable materials in its packaging and shipping materials. Customers can learn more about Avocado Mattress' sustainability efforts on the company's website.

A: Avocado Mattress aims to process refunds within 7-10 business days of receiving the returned item. However, it may take longer for the refund to appear on your credit card statement, depending on your bank's processing times.