Banfield Pet Hospital
Reviews and Complaints

Wow, what a rip off. We have been paying this insurance for over 14 years. Our 15 year old dog Pepper just passed and I called to cancel my policy. They tell me that they are not an "insurance Plan", they are a wellness plan. I am required to continue to pay my monthly premium until the plan expires in December. What? When a human passes, premiums are discontinued immediately. Want to let people to read their offer with an attorney before purchasing the "Banfield Wellness Plan". Not only am I trying to deal with the loss of our Pepper, but have to pay them $429.50. Very sad!

I actually like my team at Banfield here in San Marcos, CA. I also have a Wellness Plan. I know not every Banfield is run like the one I go to but here they are very nice and we've never had trouble getting our Dobie in to see the vet. If no appointments are available, they offer a drop off service. As for the wellness plans, at first I figured we didn't need it but when we started bringing my dog in a lot more due to allergies, I realized that it could save us some money on his medications.

About a month ago, we were in for our free comprehensive exams and were alerted that our dog had a grown on his chest. They took a sample and tested it (cost us about $45) and we found out that is was a mass cell tumor. They got us in 3 days later to remove it. We did have to pay $150 something to have the whole thing sent in the test the grade and edges but we found out our dog is now cancer free. Without the plan, we wouldn't have known about the tumor until it was much bigger because it started out looking like a sore he gets from licking when his allergies flare up.

We've had this plan for a couple of years now and have never had a problem. There are 5 plans so some cover more than others. They made that clear to us when we voiced all of our concerns. As for them jacking up the price...I really don't know. All I know is that the vet we had before we started at Banfield charged about the same: $40 for office visits, $40 more dollars for a "complete physical exam" where he just ran his hands along our dog and looked into his ears. We never needed surgery there so I can't speak on that expense. We ended up trying Banfield because this vet scolded us because we didn't feed him Prescription Diet or Blue Wilderness...Kept saying we eat well why not feed him well. I mean I wish I could afford that food for him but dang! It's expensive! For a large bag and he'd burn through that in 2 weeks. With Banfield, he is now a healthy 75lbs, cancer free, and managing his allergies. In the end, it didn't really matter to us if the prices were jacked up to prove we were saving money, I'd pay more for the better care I get at our Banfield and for the Vets here that take their time discussing our care options, answering my questions and genuinely care about my dogs well being.

I just suggest, asking questions, make sure you are clear on all the ins and outs of the plans and decide on whether or not that commitment is for you. For our family it is great. I love walking out of Banfield after my dog had a dental treatment and only paying $12 for the extra nail grinding we added to it. Or knowing for a fact where my dog's health is every six months after blood work and urine testing.

I am a 74 year old widow and living on Social Security and do not enjoy being ripped off. I tried to cancel my contract with Banfield Pet Hospital due to poor quality of service. After calling the main office, they told me they would look into it and get back to me, they never did. In the meantime I cancelled my auto pay payments from my credit card...they turned me over to collections and I received 30 calls, which I did not answer. Now they are sending me letters threatening me with ICS Collections and additional collection fees. What can be done about Banfield?

They mislead you when you sign up that it's like insurance that covers your pet as long as you pay the premiums. We knew the prices for services were inflated in order to make you think you're saving thousands of dollars, which you're not; and many services are not covered in full (like urinaysis at 100 bucks a pop).

But when your pet passes away is when you discover that it's really an "installment payment plan" and that you've agreed to pay for a year. We were six months into it when our dog had to be put to sleep, and they wouldn't cancel the plan because they said it would take three more months to "pay back the local hospital" for the services he already received. Excuse me, but I just shelled out close to 500 bucks for those services they're claiming the hospital didn't get paid for. So I end up paying Banfield the difference between their inflated prices and my hefty portion I've already paid. So the plan saved me nothing. And I will have to keep paying the plan for three months on a dead dog and then as a "courtesy" they'll "waive" the last three months. They can only "Set it not to renew" and can't cancel it. This is a rip off and there's nothing you can do because they have your bank account number.

DO NOT SIGN UP FOR THIS PLAN, and do not use Banfield for your care. Seek out a local vet who charges fair prices instead. I am canceling my other dog's plan at the next renewal, since they will not allow me to cancel it now.

The Wellness Plan is a joke! The services are subpar! The staff is rude! The rooms are nasty! It's nothing like the promises that are made, it'smore like a bait and switch once you've signed up!

The Wellness Plan is a joke! The service is subpar! The staff is rude! The access to care is usually unavailable or hard to get! It's nothing like the promises that are made, it's more like a bait and switch once you've signed up!

I mean, the point of a WELLNESS plan is to keep them well. My cat died, I had to pay loads of money for x-rays and other tests - THAT WERE NOT COVERED by the wellness plan. I call to terminate it, and I thought everything was fine. It's 4 months later and I just got called saying I owe $250. I literally CAN NOT pay for that right now, and it doesn't seem to save you as much money as they try to say it does. You end up paying for every penny you "saved" in the end- AND MORE SO if your pet dies. The vet was good, but this sucky wellness plan didn't save me, and more than likely won't save anyone else, one cent.

My pet didn't die and I didn't lose my job but Banfields inflates their prices so they 'appear' to give you a discount because you are on their wellness plan. I have checked with other vets to verify this happens. Their prices are out of line with others in the same business.

The bill I got for neutering my dog was $987. With the wellness plan I only had to pay $309. What a great deal except another vet would have done it for $250 and I didn't have a wellness plan with him.

If neither of you lost your job or the replier didn't loose a pet you'd all be extremely happy with the plan. So, rather than an absolute of warning people not to sign up - people should consider the commitment and the responsibilities which come with it. Of course, I think if a pet dies they should let you terminate the plan. I would bet the reason they don't is to prevent dishonest people from using that excuse to get out of their obligations. They should require some proof and let you out if your pet has died.

My dog has passed away a month after i signed up for the plan. They also made us continue to pay. I hate that place

I'm a loyal customer at Banfield, I am well aware that they have protocols for treatment and you should be happy this, they are only looking out for your pet. You shouldn't be upset that she was going to "steal your puppy" you should be thinking more along the lines that she was going to SAVE THE PUPPY"S LIFE! Someone in this profession wouldn't breed a dog for money anyways, they know that there are too many dogs out there as it it is. The real law suit should remain on Banfields part considering the fact that YOU signed over the yorkie and then took him back after, you should feel lucky that they even did this. Plus, you Spent how much on the yorkie? Seriously, you should be able to pay for it to survive- if you thought about the pets life and not about your savings account you would have come up with the money. Maybe next time, you will think about this before buying an AKC registered dog, or any dog for that matter.

You spent HOW MUCH for an AKC registered teacup yorkie, yet you didn't have the money to run a blood test? Liver shunts ARE common in yorkies, so that is why it was mentioned but would have been ruled out had you been able to run a blood test.
And secondly, WHY would someone benefit from your AKC registered teacup yorkie WITHOUT THE PAPERS? People like you are the reason veterinarians get driven to drink. You shell out $2000 for a dog and then it is their fault when you cannot afford to treat it!

Banfield is a ripoff - you should seek legal counsel - there are actually class action lawsuits out there against Banfield.

Chris is an ###. Dogs are expensive but Banfield is just a ripoff!

Wow Chirs, you're a real judgmental [censored] bag, and you can't spell. If I were you, I'd also check out the definition of "elective surgery, " since if you need a kidney transplant, it's usually not something you can "elect" to do.

Wow, it sounds like the Banfield I go to.. They all act the same- like they don't care.

Well first and for most. SURE is spelt this way and not SHURE! Second, our puppy is just fine and it didn't cost us 7000 dollars..like Bandfield wanted to charge us! We didn't ask for a sick dog! So, unless you have walked a day in our shoes, I don't think you have any room to pass judgment. Thirdly, you don't know my "Kid" -you idiot! So, don't dare bring my child into this. When we brought our puppy the stupid breeder sperated him from his mother WAY 2 soon. How were we supposed know? Banfield is supposed to be a TRUSTED VET and not to go behind our backs and try to screw us! We were told the puppy couldn't be saved! He is a AKC registered Yorkie... so, they saw that as a money maker..So again please don't be so quick to judge..We saved our dog and for less than 300 bucks..Banfield is looking to rip people off. Epecially with the economy the way it is ...NOt too mention they gave our dog a medication that put him into that situation! WHEN it was NOT supposed to be givin to young puppies. Hope you had you fill with assumptions IDIOT!

You know you should have been concerned about your pet. You were not able to pay for the surgery, or the euthanaisa. So some one from the clinic was going to take your dog and they were going to pay to get it fixed. What do you think they should have paid to fix your dog.

Its called Responsibility, Don't get a dog if your not prepared to pay the bills that comes with it. I shure hope your kid dont need some major surgery and you just are like, go and put him down. Come on. Get serious, Hospitals are only requiered to stabalize, not perform elective suregery. If you can afford a kidney transplant do you think they just say what the heck, well cover the cost. No you just dont get a new kidney. So instead of being mad that you signed your dog over to some one who was willing to pay the money that you were not, you should have been glad some one was willing to pay the money because you obviously were not willing. You got to do what you got to do. If you love your dog, then you find a way to make it happen. So quit your complaining and be happy that some one cared about your dog, We can see that you don't

I brought my dog to Banfield yesterday...we got conned into the wellness plan also. We also thought that the neuter surgery would come free with the plan, but for some reason there is now an extra $170.00 charge associated with it. It costs $60.00 to get your dog neutered at the Humane Society. Every time I have been there for a visit with my dog, I leave angry at how I was treated by the vet, the technicians, and the front desk help. Yesterday, I asked some specific questions about the bile acid tests that were ordered for my dog and the "liver supplement" and antibiotics that were prescribed for a high ALT level and was given a very dismissive and incomplete explanation by the vet. When I asked for the test results and refused to buy the drugs, stating that I wanted to do some of my own research first, the vet threatened me that I would end up spending more money in the long run because she would make my dog take all of the same tests over again the next time I brought her in if I didn't treat her immediately. She was visibly angry with me and acted very rudely. We have paid for the wellness plan for the whole year already, but are never bringing our dog back there just on principle. Save your money and go to a real vet. Banfield has inadequately trained staff and employees have awful interpersonal skills.

Yesterday I took my 3 month old kitten to them (Banfield, East Hanover, NJ) for an exam. The vet techs held him down to take his temperature and started screaming. 2 hours after we got home he went to the bathroom and I saw blood dripping out of his butt. I took pictures of it, it was a lot of blood. I called today and told them how horrified I am. I’m bringing him there later today so they can examine him. I can’t believe what they did to him. Are their vet techs even trained?

FYI----- You should know that with any surgery comes a chance for complications... In any animal hospital when an animal goes in for surgery they usually have to get their early in the morning. An examination is done, bloodwork is done, Per-op mediction is given and then he animal needs recovery time, all this does take time..., not to mention the animal needs to have an IV cath. placed, surgery site need to be shaved and sterile, then animal recieves Post-op medication... this does take time... Sorry that your dog had complications in surgery but understand that it does happen... PETS DO COST MONEY! Vets do not have a glass ball to tell what kind of complication can occur... Its a science... If you dont know this you shold not own a pet...

I completely agree. I brought my two dogs there and they are terrible.. I went in there for Giardia shots/vaccine and a week later my dog had giardia even though I paid for the vaccine. They have given me so many medications that do not work. The staff there is rude and uneducated about dogs. When I called to ask a question about Distemper the reception told me to get a Parvo test done.. I was confused because I knwo Parvo and Distemper are two different things. I questioned her again asking "why would I want a parvo test done if I think my dog has distemper?" She then told me it was the same things!

I usually end up waiting for HOURS to see a vet and to actually get the medication. Even when I see the vet they rush and don't take a close look at my dogs. I had to bring them to another vet eventually because my dogs kept getting sick and Benfield didnt help. DO NOT GO THERE. I got fooled into the Wellness program. DO NOT FALL FOR IT!

banfeild hospital also caused my dog to die. they lied to me and the wellingness program is a bunch of crap. I took my dog to a 3rd vet and please tell me im correct. my pomeranian had a kidney stone blocking his urine and his bladder was so full that the tech said to me his bladder is so full leave him on the floor.after all we were there for 3 hours trying to get a urine test but my dog struggle to go. so the vet comes in and says he is going to insert a cath and back the stone back to his bladder. i said ok and he said come back after 2pm . no more than 4 mins later the vet calls and says that he couldnt get pass the stone and my dog let out a horrible scream and he said that my dog ruptured his bladder. i ask him did he empty the first he said no that it wasnt nesserary. please tell me its only common sense

Some words from a veterinarian:
Yes the L in dhlpp stands for leptospirosis. You are incorrect about it not being a fatal disease. Lepto causes acute kidney failure and can be very deadly and treatment would be thousands of dollars. It is a zoonotic disease, meaning people can get it. And people can die from it. It is not a s common here in AZ than in, say, the Midwest. with such a serious, dangerous disease, however, for most dogs, vaccination is safe and prevents a deadly but unlikely disease. It is available as a vaccine separate from dhpp. In a dog with allergies however, I would consider distemper, parvo and rabies the necessary ones, and possibly bordetella depending on direct exposure to other dogs.
4 doses of parvo combo vaccines should be given if vaccines are started on time at 6 weeks old. The short explanation is that there are maternal antibodies that interfere with the effectiveness of vaccines. Immunity from vaccines in young puppies do not last very long. If vaccines are started when pups are older, only 2 doses are needed . That would be if started at about 12 weeks. ( so one at 12 and 1 at 15 weeks). That should typically be ok, but some studies show they need to be older, like 18 weeks for the final booster. Also some breeds like rotties are very suseptable to parvo and an extra booster is recommended.
A puppy that received vaccines at, say, 7 weeks and 10 weeks is Not protected, long term, from the vaccine due to maternal antibody interference.
I'm familiar with banfield. While it is a big corporation, it is made of individual vets and staff members. Each vet will practice medicine in his or her own way depending on schooling and experience, etc. Banfield offers many vaccines but does not necessarily recommend them for every patient...it is up to the vet to decide what vaccines to recommend to whom. Any vet should explain the vaccines, what they protect and risks. You can walk into a different banfield and have a completely different experience. I would have left that particular banfield office (which one?) if that were my dog, certainly, but there are some good, caring banfield vets out there. You should call their corporate office and tell them what happened with the first office.

banfield is completely negligent. recently banfield has killed a womans dog who went in for a cleaning after giving him too much anesthesia. (im a vet student, so i know all too well about how dangerous it is!) they then gave the little eldery lady a BILL for her to pay. AFTER THEY KILLED HER DOG. ugh! prior to that, some ignorant employee gave a womans dog 5 times the dosage rate for an injection. when the owners returned home, the dog started having convulsions and the owners rushed him back to banfield, said "WTF DO WE DO!?!?" and they looked at them like "oh...gosh...you should take him to an emergency room!" and let their dog die, since it was too late by the time they got there. i meant to ask my teacher who i can bring this stuff up to but i keep forgetting. :[! banfield sucks for sure. im sorry about your kitty!

I have been working for Banfield for over a year and understand what really goes on. People need to be more educated about the tests and diseases that affect your pets.

Most tests that are done are sent to an outside lab, they charge us and that is why we have to charge. I have to pay every time I see my Dr even if it was 2 days ago. Dr's are not God and can only do what is humanly possible with the tools they have.

It is very easy to say things when you are not in their shoes. I have been working in this field over 5 years and I have seen privately owned practices that are 100 times worse than Banfield. I am very sorry for your loss and I do understand. Just remember not ALL Banfield staff and Dr's are the same.

I am very sorry for your loss.
I am considering working for Banfield, so I am carefully reading the positive and negative posts on the internet.
I think it is important to recognize that although Banfield is a corporation, the support staff and vets are different. The treatment plan to do blood sugar testing, repeat visits, and the blood sugar curve is very sound (although it does sound expensive). There are vets out there that will throw your pet on insulin and not recheck anything. No different than human medicine, some cases of diabetes can be tricky and just don't respond how we would like them to. Your problem was compounded by the respiratory infection. To be completely honest with you, you would and should of had just as many visits at any other hospital, even if you saw me. Any additional statement or guilt is otherwise completely out of line, and that I couldn't comment on. Again, sorry for your loss.

Sorry for the loss but your puppy could have been exposed to Parvo in the environement. At 18 weeks, he should have 2 - 3 vaccines for parvo and, if this was not the case, that is hardly the fault of Banfield.

puppy could have gotten parvo anywhere. So many healthy and sick dogs come through petsmart. Parvo lives in the environment a long time. Someone can get it on their shoe on some sidewalk somewhere and track it into the house.
Why do you expect free vet care? Vets are supposed to treat all sick puppies for free? Do you expect your physician to provide free treatment when you are sick?

I am very sorry to hear about your loss.
I am reviewing many of the posts on the internet about Banfield, because I am considering working for them.
I was suprised to hear that they thought he actually could have got parvo from the hospital. In general, he would have to come into contact with the infected feces from another dog in the hospital. In any hospital, that would be very difficult to happen. The real question is how long did you have your pet after getting him from the pet store or breeder. If it was a week or so, he very well had parvo beforehand. Just a point to note.

I was signed on Banfield's wellness program for three years. When we decided we no longer needed it I called to cancel it. They said I was under a contract. So I willingly payed them up front for the remainder or the contract ( I was on automatic withdrawal ). They told me I could use the rest of the plan I had now pre payed for. But in order to keep the plan from renewing I had to call another department to cancel my plan. So I did that. Then when I took my dog in for her six month examination they told me I was not on the plan anymore. So I decided to call there wellness relation team ( what a joke! ) After waiting on the phone for 25 minutes I got to speak to someone. They put me on hold for another five or ten minutes then came back to say because I said " cancel" (what they told me to do ) in a recorded phone conversation that they could not honor our previous agreement. So I asked them to refund my money. They said because the transfer was made in another department there was no way of tracking the transaction. I said I had my confirmation number. this didn't seem to help basically I was flat out robbed. Because I was a good customer that payed my bill. I will tell everyone I know what a scam this company is! Don't get suckered in to doing business with them.

Tustin Banfield is I believe a franchise owned by a group of Korean Veterinarians. They are VERY money hungry, and my experience was not good there at all. Upon initial exam of a puppy, and after I signed up for their "Wellness Plan", I was "pitched" on buying a "skin scrape", and a blood test...just in case of skin disorder. I declined the "invitation" to pay $150 that day and went on my way. Next time, my puppy had gotten into some type of substance which made her sick. They charged me over $200 to tell me that she had eaten some rat poison, and they gave her some charcoal and a pain shot. $200! The next visit was by far the most upsetting. I learned my dog had a skin condition. They wanted to give an antibiotic shot, some oral antibiotics, and a liquid. The $85 "liquid" I later found online for less than $35, and the lousy 14 antibiotic tablets cost me $35! I found them online for $11. The worst part is that they never advised me that I had an option to have a WRITTEN prescription in lieu of them providing the meds. A convenient omission to say the least. I called and expressed my dissatisfaction and I provided some feedback...constructive feedback. No hard feelings, shame on me for not being informed, but watch these Korean Vets! They OWN the franchise and make a killing...

Sorry to hear about your problem with Banfield, but i must say bloodwork should be done prior to your animal being neutered. If my Vet hospital called me and told me that they could not do surgery because the blood results were not normal i would greatly appreciate it. If the vet even had a doubt i would not want the surgery performed, my aniaml is to precious... I would think i would be responsible to pay for the bloodwork that they performed that day. Sometimes these blood machines levels can be off but it has nothing to do with the vet. i would appreciate the fact that the doctor was honest with me, and posponed the surgery. As for your kitten having a vaccine reaction, it does happen. I have never heard of a vet office forcing a client to vaccinate their animal, you have to take some if the responsibility. You signed a contract for one year and should have voiced all these concerns before you joined. Diid you expect to cancel your plan and not pay for services already performed? Having an animal these days does require spending money and doing your research... They deserve it...

Same exact thing happened to me. Only good thing is that we stopped taking our kitten to the banfield hospital after they ran blood work prior to castration and when their "home" test failed charged us 115 for it and did not do the castration. Since than we stay away from banfield and tried to cancel "wellness Plan" we were tricked to sign by a receptionist. She said "Ohh you can cancel at any time". She forgot to mention that even though you can pay monthly in addition to the membership fee you are responsible for full yearly amount or if you decide to cancel before 1 year you will be charged for the services that were done on your pet. Stupidly enough we did not read the agreement. So now I am tying to cancel the wellness plan and am being told that I owe the hospital 200 for the services they done.
My kitted almost went into seizure when they gave him leukemia shot. We had to pay for blood work that had one item (Crea) out of normal range by .1 (1.3 normal we had 1.4) which did not allow our kitten to be castrated. Keep in mind that the secondary (urinary) test was suppose to be done to verify the blood results but was never offered.

Bottom line is Banfields pet health services are horrible. It is like a conveyor to make $$$. They do not care about your pets. Their lab facilities are not accurate and again are probably adjusted to make $$$ for the bad test results. You can't get out of this so-called wellness plan because regardless of what is supposevely covered by the plan you owe them money from day one, and until you pay one full year worth, you will not get out. They are like a bad plague you can't get rid off. I doubt that the amount of service they claim they will provide amounts to the total you will pay by the end of the year.
I will be picketing in front of Mountain View banfield building this Sunday.

I am sorry for your story. It sounds as if you are being treated badly in such a sensitive time. Im sorry that the wellness plan experience was so bad for you. Its not meant to be such a catastrophe. The idea behind it is that you get a prepaid package of services your pet needs at a discounted rate. If it were insurance that covered everything, it wouldnt list what is included or have four different levels. Im sorry, but that is a common misunderstanding. You should be allowed to cancel at any time however and I am not sure why they wont allow you to do so. Normally the process is that they take the services that you use over the year off your wellness plan, they add up the cost and if what you have utilized is more than what the your 12 monthly payments would be they will not cancel it early because it will be more expensive. On a wellness plan you are getting everything at a discounted rate, to cancel early, they take into account everthing at full price. So you are basically getting a preventive care package and the cost of everything is split over those 12months. So you can use all the services up front the first day, but you cant cancel the next month. You have to pay for the services that were used, and they draw the cost out over a period of time. If you did not utilize the services, and what you have used is less than what the plan would cost you over 12months, they should cancel it early for you. Normally you can cancel it early anyways, but if you have used most of the services, since you are getting about half off, it usually would cost you an extra $300-600 to do so. Which makes just riding out your contract more cost effective. If you for instance use your dental cleaning and then want to cancel 2months into your contract: it costs you 2 months x $30, however they are going to account for the $200 procedure as well as office visit fee, waste disposal fee, ect.
Im very sorry if anything got lost in communication. I am sorry for your loss, I know how hard that is. And I am very sorry that something that was supposed to make things easier is in fact causing you undue stress.

We apologize that your visit to one of our hospitals has left you feeling this way. Thank you for providing this feedback and for bringing this to our attention. We are currently unaware of this situation and would like the opportunity to speak with you directly to gather more information. Please give us a call at [protected].

Why are you so rude? Clearly that was a typo as the poster spelled the word correctly later in the post. Say what you'd like, Banfield has some serious issues that require attention. It seems as if you take these complaints personal. You've no idea how helpless you feel when you trust your beloved pet to the care of someone who harms them. Never mind that you've actually paid this person.

ok [censored], you can treat kennel "cough" not caugh(

Ok, that is a mark of a horrible person and doctor, but you can't judge all locations by one crappy doctor. I have worked for private vets who are at least as bad. I have worked for vets who have overbooked holiday boarding and then left your beloved pet in it's cramped carrier for a week at a time. I have also worked for tremendous private vets, as well as 4 different vets at Banfield who were wonderful. And the wellness plan does save many pet owners money. For many people, making monthly payments is the only option for dental care or even a spay or neuter. Bad vets are everywhere, not just in corporate clinics.

Banfield are ###, thieves. Solicited HARD for me to purchase Well-care plan when in Los Angeles Banfield emergency for one of my dogs literally on way Moving to another CA city 3 hrs away. They ASSURED me there was a Banfield in that well known city, and that I'd need a vet there under health circumstances of dog. True, so I bought plan. When in new city looked up location of Banfield. Nearest was 1 hour 45 min away! I called LA Banfield that sold it and they agreed I should be allowed to drop but could do 0 but give me 'corporate' number, who REFUSED to let me out of plan. They continued to charge my cr card for ea month for duration of yr long plan until I thought to change my ATM visa card so they could no longer bill me. Sadly they had gotten majority of the 'plan' pymts, Still for the one month they could not bill they ruined my credit by still refusing to conceded they sold me a service they did not OFFER. They may as well have sold me a cruise ticket for a ship that did not exist. This yr, 3 yrs later, they opened a Banefield here in the Petsmart. I tell everyone I can: stay away

you go banfield nurse. once again, if you can't afford pets, and give them a healthy, long life, don't have them. it's not banfield's fault that your dog has an ear infection or needs ear cleaner. it's your fault for bringing your pets into an environment with unclean air.

also, no banfield is going to keep begging you to sign up on the plan. we honestly could care less if you say no the first time. even though it is a great deal, and saves a ridiculous amount of money, we could care less if a client like you signs up on a plan or not.

Ripped, your comment isn't that smart either. Banfield Nurse is right. You can't judge a whole company by one dr. i know that you can't judge a bump or lump just by looking at it or touching it. you have to draw fluids from it and send it off to be tested. that is the ONLY way to see if it is cancerous or not. so, whoever told you it was cancerous without taking a piece of it must not have been a dr. it was probably the nurse or even the front desk person for that to happen. and for you to "have to ask" the dr for medication, that can't be right. you either didn't give the dr a second to offer any type of medication or the dr didn't want your money.

You were one of the lucky ones. Thank goodness you were able to get to a competent vet. As far as the useless comment above made by a Banfield nurse what would you expect. Certainly one can see by the hundreds of complaints on Banfield they should be put out of business.

Don't judge the whole practices because of one doctor's mistake, yes i know he is wrong and should have adviced u to do an Aspiration biopsy. but this doesn't make all of banfield's practice bad because of a dr's mistake.

OK, not because i work for them i would say that, but i did work in a nice looking highpriced emergency hospital and other general practices.
The plan is a great deal, why because for the retail value u pay only 50% for the services u get with the plan not to mention office visits are always FREE, meaning if u go there lets say 7 times a year u already got ur money back just from the office visits
Come on there is no vet hospital that would give u free drugs, also the medication price is within reasonable price, DO UR RESEARCH FIRST BEFORE SAYING IT IS A RIP OFF.
also working in other hospitals never seen free services been done to animals they charge u for every thing and u have to pay 50% upfront or LEAVE. u know how many times we helped owners who can't afford estimates specially if u r one of our plans client, that u don't like.
just today our Dr. insisted on giving free medication worth of at least 50$ beacuse the owner couldn't afford it, also free xrays for another pet. SO PLEASE DON"T SAY BANFIELD IS TRYING TO RIP OFF SOME ONE< WE NEED TO MAKE MONEY TO SURVIVE LIKE ANY OTHER PRACTICE AT LEAST WE R PROVIDING A FFORDABLE SERVICES AND COPASSIONATE CARE.