Banggood Global Leading Online Shop review: Substandard product wrong size inverter faulty

cservicesz@banggood.com

7:20 PM (20 minutes ago)

to me

Dear arran hewitt,

Thank you for your email regarding order [protected].

We are sorry for the inconvenience caused to you. We very much understand your frustration and we understand the inconvenience caused by the unavailability of the product, so we would like to arrange a return for you for a refund. Due to the high price of the product, we need to receive the return before we can arrange a refund. But we don't need you to pay for shipping, you just need to help us send the package out. So, can you please help us ask the local post office about the shipping cost of shipping the product? The address is Dongguan, China.

Arran Hewitt

7:39 PM (0 minutes ago)

to cservicesz

you dont understand your not sticking to your damaged goods warranty ,ive found you price to send back,have you read the 25 emails no my god for a muilti million store your not helping me

you put understand the inconvenience caused by the unavailability of the product,,you sent

me wrong one damaged the supplier aint helping ,i havent the money to send it back,CANT GO into public

places, im not getting sick ,high price item that dont go broken sguashed,so $120 dollars ive spent trying to test it

Sending from: New Zealand

Sending to: China

Parcel details

Weight: 6 kg

Dimensions: 19 cm × 19 cm × 13 cm

Value: NZ$420.00

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Prices online may vary to those available in store.

Please ensure you select the correct option outlined below to ensure correct pricing.

Sending online

Sending from an NZ Post store

Economy Plus

Delivery Target: 3 - 10 working days

$165.76

Products

A cost-effective service to send your items to over 220 destinations worldwide

Delivery to PO Boxes and rural areas for no additional cost

Tracking scans available at key points without additional charge

Postage charged by the greater of actual weight or volumetric weight, rounded up to the nearest 50g

Minimum chargeable weight of 2kg and maximum weight of 20kg

Cover limits1

For individual customers, standard compensation cover for loss or damage is available where the disclosed value2 provided is under NZ$2,000.

For NZ Post Account customers, cover is available where the disclosed value2 provided is under NZ$250. If the disclosed value2 is between NZ$250 and NZ$2,000 Additional Compensation Cover can be been purchased where the disclosed value does not exceed NZ$2,000.

For businesses without a NZ Post Account (or with one but not using a business consignment note) cover is available where the disclosed value2 provided is under NZ$250.

1This limit is subject to a number of important limitations and exclusions, in particular in relation to High Risk and Prohibited items. For further information about our compensation terms and conditions and High Risk and Prohibited items, please refer to the relevant sections of the Postal Users' Guide.

2The “disclosed value” is the value you disclose on the customs declaration form or consignment note when sending internationally.

Buy instore

Buy your postage instore.

Find your nearest location

Our Print Postage Online service is not available for a parcel of this value.

Courier

Delivery Target: 2 - 6 working days

Tracked, Signature required

$193.24

Express

Delivery Target: 1 - 5 working days

Tracked, Signature required

$330.71

Please note:

the above its the price remember this email

you should send me the inverter i payed for and a return packet for the rubbish faulty one your shop sent me

this was what i was asked to do what a joke

to cservicesz

the tec counldnt test as crappy day no sun so be $60 plus $165.76,hi quality what a joke =$225.67😷,i cant go ito plubic low ammunity and im not dieing for banggood sorry,ive never wrote so much in 49 years of my life try buy birthday prezzie for meself and bangoog treates me like rubbish

further more bangood riped me off sending me 6000w inverter if that and charged me for the 7000w one and they gave 2000bg dollars in good faith approx2 dollars us

i want inverter i ordered,,youll say none in stock or not send me one make some excuse about then inverters when shop doesnt reply to you about inverter,and i dont belive you even know what it is as all the information ive sent,you ,We are sorry for the inconvenience caused to you. We very much understand your frustration and we understand the inconvenience caused by the unavailability of the product,,see another lie not unavailable when there still for sale in bangood,goodbye for now wasting time,of witch you do onner your word or garantee

Order NO: [protected] look at that inverter,and it worked better,got refund saved up for rubbish ive been sent now Order No: [protected],not 7000w (maybe 6000w if that,)least the people of Order NO: [protected] morrals,pitty they hadnt re stocked but the time id saved more momey,now i know why not many people used this suplier,first review got sent wrong one,i hope you deside to refund me as i CANT GO INTO PLUDIC ive been home for two years thanks to covert(six different types at least no someone had it 3 times),now wintre theres 4 bugs more bad going around(100 day cough,mates off work 2 weeks to sick etc etc ) ,sign on my gate says go away im not dieing to see you keep out...now people in new zealand not wearing masks,since lock down lifted a bit,look at china,millions of people locked down last week,or hospitals cant cope ,and you want me to take it to the office and send it,sorry but im not dieing for you,you are so unfair it not my fault it stuffed and you want it sent back,i do not under the method to your madness,you say send it back I CANT...I CANT do that,you say i understand WELL you have no idea to live like i do,one cough on me im sick of a week somethimes two weeks ,you understand i dissagree,ive been asked is bangood good safe fair ,told her yes (now you made me a lier) says your shop in top 5 online stores ,guess we will see ,big stores dont care about the little person,as long as they make a sale

Thank you for your email regarding order [protected].

We're sorry to keep you waiting, of course we checked your mail and we saw that you provided a video and pictures showing the damage to the product. We really understand your frustration, as we explained before, because the product is expensive, we need to arrange a refund for your return, for which we don't need you to pay for the return shipping, we can also give you the Refund shipping. But we need a quote about shipping. So according to your letter, 60USD 165.76USD, is the total return cost?

Arran Hewitt

8:32 AM (0 minutes ago)

to cservicesz

so some how the inverter has to make its way to post office where ive never been for 3 years ,then it could take 2 weeks or more to arrive then u give me my money for the so called expensive inverter that dont work,like i said i want an inverter NOT money why do u think i brought it to try learn to send video,letters and just waist time moneyto send it back...i a freiend been sent home to die heart 25% just doing,i CANT VISIT HIM and u say u understand rubbish the inverter of the oerder number cost

Order No.[protected] Total: NZD$255.57

50HZ Solar Pure Sine Wave Power Inverter Dual Digital Display 3000W/4000W/5000W DC 12V/24V To AC 220V Converter

50HZ Solar Pure Sine Wave Power Inverter Dual Digital Display 3000W/4000W/5000W DC 12V/24V To AC 220V Converter

Power: 12v 4000W X1

they refunded me you send me wrong inverter smaller one and charde me full price for biggest one and have it in your head ive to sent it back when i cant,since this above order i saved untill i could buy rthe rubbish you sent me at full price and got smaller one and you want it back,since you DONT CARE about me and want you coin back ,im looking into my leagal rights as you make excuses about the cost of a deffected item ,thankyou for making my life worse,and dont say you understand as you DONT

Order Time：

i dont have money to send it ,how can they refund something i havent got

i DO NOT HAVE 160 dollars to send it ,you say u refund me money witch i aint got...you understand?

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no i cant send it back as ive said i CANT im not die for banggood when you send me wrong inverter wattage,get crushed ,dropped etc in tran[censored],faulty dont work propley,you put an 80000watt sticker on a possable6000watt inverter,i TRYED to buy 7000watt inverter,you dont stick to your online rules warrantys or noting send it back ,is all you can say i dont have money withch you say youll refund,cant refund what i HAVENT got,i want inverter not refund,warranty states youd send me write inverter if (a)dammaged(b)wrong item(c)doesnet work

you say send it back when all of the above is the case and should go in bin not resent and sent to someone else

thankyou

you will have to wait until monday or tuesday ,as apparently a courier can come pick it up ..u have to give me cost before i attempt to send it as i no money,

i cant sleep now so having sleeping pills as your doing my head in about this inverter,ccc postie i will ask her about this and a dollar,1us dont bother what a disgrace giving me a dollar

youll probably have to give me nz money $60 plus 167,67 shipping plus courier maybe 50 dollars ,what ever that is before i sent it as I HAVE NO MONEY

NO MONEY,YOU RIPED ME OFF,NO MONEY,YOU NEED TO GIVE ME MONEY TO SEND BACK IVE NO MONEY,I WILL TELL YOU WHAT you NEED TO PUT IN MY BANK TO SEND IT BACK

GOODNIGHT

Im on invalids benefit no money barely live as it is

commerce commission,is a place ive been told to try fair go another,,if another store refunded me

you say Thanks for your order [protected]. We deeply apologize for the inconvenience caused by our product.(not even your product you say supplier wont reply because he knows he ripped me off)

We are sorry that the supplier still did not reply. Or can we arrange for a return refund for you?,how about particle refund i have no money to send it,god knows how many times ive said that you say we would refund money with i havent got in the first place as it was tec cost was my shopping money,

so you can particle refund $255.00 going buy this past order so i loose money you make 150 dollars and i dont have to go through this rubbish anymore aye

$165.76

Products

A cost-effective service to send your items to over 220 destinations worldwide

Delivery to PO Boxes and rural areas for no additional cost

Tracking scans available at key points without additional charge

Postage charged by the greater of actual weight or volumetric weight, rounded up to the nearest 50g

Minimum chargeable weight of 2kg and maximum weight of 20kg

Cover limits1

For individual customers, standard compensation cover for loss or damage is available where the disclosed value2 provided is under NZ$2,000.

For NZ Post Account customers, cover is available where the disclosed value2 provided is under NZ$250. If the disclosed value2 is between NZ$250 and NZ$2,000 Additional Compensation Cover can be been purchased where the disclosed value does not exceed NZ$2,000.

For businesses without a NZ Post Account (or with one but not using a business consignment note) cover is available where the disclosed value2 provided is under NZ$250.

1This limit is subject to a number of important limitations and exclusions, in particular in relation to High Risk and Prohibited items. For further information about our compensation terms and conditions and High Risk and Prohibited items, please refer to the relevant sections of the Postal Users' Guide.

2The “disclosed value” is the value you disclose on the customs declaration form or consignment note when sending internationally.

Buy instore

Buy your postage instore.

Find your nearest location

Our Print Postage Online service is not available for a parcel of this value.

Courier

Delivery Target: 2 - 6 working days

Tracked, Signature required

$193.24

Express

Delivery Target: 1 - 5 working days

Tracked, Signature required

$330.71

Please note:

Cost of postage to send an item is GST zero-rated. If you want to use stamps as the payment method for your parcel, you must add GST to the required postage.

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tec $60 + 165,76 WITCH YOULL HAVE TO GIVE ME AS IVE NO MONEY...COST TO SEND $225.76

THANKS

52 emails and still they dont listen how can i send it without money, havent figured out how to print some

tryed me best sent email to some else to try help me,, i give up [censored] bangood