The transferred amount showed in my Bank Audi account (Mobile APP) on March 2, 2023. now it has disappeared and is not available at the teller either.
I called their helpline and they said that my name was transliterated wrongly: Amaneddine instead of the correct "Amineddine". They have both digitized and hardcopy photos of my national ID "Amineddine" which corresponds exactly to the name on the transfer transaction.
After I received a call from a Mr. Ali of Bank Audi Customer HelpLine to inform me that the funds will be released today, the branch where the Account is said they cannot say whether the funds will be released or not.
Desired outcome: Release of the funds