Bankers Life and Casualty and Insurance Company review: A critical illness policy for $10,000.00 dollars.

I purchased this policy in Dec. 2022, it's for $10,000.00, I was diagnosed with a critical illness, filed a claim and it was denied. And it states that to prove your claim you can do it by blood test, x-rays, scans, ect., I sent in what was ask, my doctors filled their part of the claim also. I was told that it would be 4 days, no one called me to tell me anything, so I called, found out that my claim was denied. The super of that department said that he don't talk to people, I was told that they needed the days for my treatments for the dialysis, in which this isn't a policy that has to pay for my treatments, this money comes to me in a lump sum and they are refusing to accommodate me, this is going on for months now. I'm being told their isn't a claims department, so I don't know what is happening. I told them that I either get my money back with punitive damages or I'll sue for breach of contact, fraud, improperly claim denial, denying claim with little or no reasonable explanation. They are still denying me, no calls or anything. I see they have guite a few claims with attorneys and the BBB. I can use that money, I have a lot of medical bills.