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I went for an interview approx 2 weeks ago and met with Jennifer Trahan in Personnel (HR Department). We dicussed hourly salary,
Shift hours, she then asked me to wait and speak with the manager of
the commercial side of the customer service department, and I waited, but she then said Tasha was busy and asked if I would come back at 3pm the same day. I did go back at 3pm and met with Tasha. She was very nice, but told me she had only been there 8 months and already made manager. Then during this same week, Jennifer Trahan calls me at home and asked if I could work the 10-7 shift and that she would speak to Jarod Bowers to see if she could get more than $9 per hour that we had talked about in my first interview. She called me back and asked me to meet with Jarod Bowers on Friday Dec. 11, 2009 and I went at the time she gave me which was 1:30pm. While I was waiting for him, 2 salesmen came to see him also and Jarod came out to greet them and never said anything to me. I waited over an hour for him. When I finally got to meet with him, he told me after talking with me that he had 2 different departments he wanted to decide which one he would put me in. He also asked me if I would work the 10-7pm shift and I mentioned that this position I had seen on their website and that the starting salary was $11-$12 per hour. I asked him what he would start me at and he said $11. I said ok, but I also asked how long would I have to work there to get an early shift without changing my pay? He said 90 days. I agreed to take it and he told me he would be calling me on Monday to let me know which department he would put me in. I made sure I asked him if I would be starting on Tuesday and he said yes, that orientation is always on a Tuesday. I shook his hand and told him thank you for his time. I never got that call, all last week the office would tell me that something happened in the company and Jarod Bowers had to leave the country! That sends red flags! I was also told by Carrie his assistant that she would email him and get him to let me know something and he never called me! They also said that Jennifer had knee surgery and was out all week, that I believe, but still both Jennifer and Jarod are so unprofessional. The other complaints on this site must be true! I think the reason Ithey changed their mind on hiring me is because I had told Jarod that I wanted to learn everything I could about the company so I could advance with Barrister Global... I think that got them scared because they know they don't pay their Technicians... I asked God to open doors for me that He wanted opened and close doors that He wanted closed and He knows Barrister Global better than me so this is a Blessing! Barrister Global you might think you are getting away with leading me to understand I had the Customer Service Job with your company after calling me on 3 interviews, but My God will see pay you back for this! He is in control not you!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I worked 2 different service calls for Barrister on one call they keep sending the wrong parts which they acknowledged and refused to pay me for 3 trips to the customers house.
On the second service call they said I didn't return the core part in which I did and supplied them with a tracking number and they still refused to pay me.Do not do business with these people at all they are a rip off.I am going to report them to the warranty company that they service.They screwed me out of $260.00
You ought to be glad you didn't get the job. It is a joke. I was just fired Friday because I have pneumonia and was not able to come to work all week. I have a note from the hospital and the doctor's office. They fired me for excessive absences and my attitude about being sick. I was threatened by my so called supervisor Tashia Wednesday that if i didn't come to work I would have disciplinary action taken against me. Well of course i had an attitude because i do not like being threatened about coming to work when I am sick with pneumonia. But of course i'm sure she did not report to them the whole conversation that took place, only my defense of being sick. No one in their right mind would go to work that sick. I'm a dedicated employee, but not that dedicated. I have never been late for work and it was the first time I have been out of work since i started. I even went in to work Tuesday against doctors orders, because I am not one to miss work. How many people would at least try and go to work when they are sick? Not many, they would take advantage of the doctors note. But I understand the importance of a job. I do not like being harassed while I am under doctor's care. They are very unprofessional. The supervisor Tashia that has only been there for 8 months and made supervisor shows the lack of leadership in the company. She walks around the area gossiping about everyone. If you make her mad she talks about you in front of the rest of the employees. She can't work everyone's calls like the former supervisor because she is not trained to do so. She is more concerned at getting at the former supervisor than being a supervisor. She has no managerial skills whatsoever. There are much more qualified people in the commercial dept that should have been promoted. They curse at their employees and have no respect for anyone. And how funny that the day i get fired they had a meeting to tell everyone to stop cursing .They will tell you they are all about the money. If you don't produce for them to make money they will get rid of you. I have seen quite a few people let go unfairly in the almost 3 months I have been there. They couldn't fire me because of my job performance because I have not had under a 97% SLA in the past 5 weeks. I have received several $5 lunch cards and a $10 fuel card for job performance. I even had a technician email my supervisor that they are pleased with the job I am doing, and had a customer (Thanks again Eddy at Point Management, i'm glad you appreciate the good job i was doing) send me a gift basket for a great job. But they can't stand the fact that I can't be held like a puppet on a string and I do not hold my thoughts about anything or anyone. I am a very fair person, and I do not like injustices of any kind. If you don't sit back, shut your mouth and eat crap by the spoonfuls you will not last. It's their way or the highway. Whether it's fair or not. The poor guy who was dispatching my calls was thrown in the commercial dept and not even trained. Then he was called a worthless piece of crap (but not in that same terminology) because he did not have a clue of how commercial was done. They are constantly on the butts of the dispatchers to cut the rates on the techs but they are not cutting the rates on the customers. And they tell us that if we cut the rate they will give us 3% of what is saved for the company. And several checks have been distributed to CRS's and dispatchers for the percentage. Most of the dispatchers do not like it but can't open their mouth due to fear of being fired on the spot. They can barely get techs to take jobs at the approved rates much less at a lower rate. But they constantly email you all day to drive the rates down or else. I feel for the dispatchers, they are being put under unnecessary stress due to owner greed. As far as Jennifer Trahan, i don't know much about her, she just started a few months ago. The HR guy who hired me was fired not long after i was hired. Rumor has it that he used to let them know the laws on how to do the hiring and firing legally. He didn't want to do things that were not rightfully or legal, so they fired him. I guess they feel they are above the law. I feel like you, God doesn't sleep and he don't like greed and ugliness. And Jared, my name is Crystal Munoz, and i'm not scared to put my name on here because everything I have said is 100% fact, just like my SLA's were. For those of you still employed there because you need a job, please put out your resumes . Don't let them keep stressing you out, there are other jobs that would gladly appreciate your hard work and dedication.
Barrister is the worst company to do contract work for also. They will send technicians out to do a job that takes more tha 2 hrs. and will only pay 45.00. Plus you need to call in to close the call and you are on hold for 45 mins or more. they are the sleezbags of the industry!
I see things at Barrister Global have not changed since I left almost 2 years ago. I am not sure if I should say who I am bc well I know most of you tech by first name. I just say, I worked with all of yall every day assigning your calls. I was there for over 4 years and I finally had enough. I did my best to make sure every one of my techs got paid but still it was not enough. I am sorry to hear that they are still not paying their tech. The sad things is that the not only break contracts w their techs but also employees. I had a sign contract w John Bowers himself on two occasion and both time they pulled out on their part. It was after this and no longer being able to assign calls to good techs, knowing that there was a chance not to get paid. I have not been there in almost two years but I still remember so of the few things that would get Barrister to listen and pay their techs. If I can help anyone at all email me at peanut70002@yahoo.com
Sorry again
I totally disagree with this complaint. I will agree that Barrister is slow in paying their techs, I have been doing work with them for almost 1 year now. They are only one of a few companies that pay on a net 30 basis but that is very clear in the paperwork you sign as a technician when you go to work for them. I have had personal calls and e-mails with their CEO John Bowers and he is aware of some of these timing issues. The company is very aggressive in addressing these issues and coming up with a solution. I have found that if you complete all of your paperwork and procedures per you contract with Barrister you will get paid, please remember that you aggreed to a "Net 30" when you signed the contract.