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Be2 review: subscription fee deducted from my account without my knowledge 10

K
Author of the review
9:15 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Dear sirs,

my account has been debited of the amount of 2.247, - CZK ( Czech crown ) but I have not subscribed to the membership of the above mentioned company. Attached I am providing an excerpt from my bank account and would like to ask kindly the return the above said amount back onto my...

Thank you for your kind attention and response
With hearty regards
Ondrej Cizek

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

10 comments
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A
A
aginagy57@gmail.com
AU
Mar 25, 2019 7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The b2 companies charged me without my permission. Even I don't know how they find out I have a pay pal account.
I can't cancel my my profile either, and I signed up for free of charge.
Ha it is a scam I believe because they don't answering me at all.

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Singles50 Customer service
US
Apr 05, 2019 4:43 am EDT

Dear aginagy57@gmail.com, please email us at cs @be2.com quoting 'complaints board.com' in the subject header so that we can look into your payment and resolve the issue, we cannot discuss personal account details on this public forum. Thanks in advance from the be2 customer service team.

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Liz Friery
US
Apr 02, 2019 12:58 pm EDT

I was charged €119.76 for Premium membership but I only signed for 12 weeks @ €4.99 as I wanted to try site first. I request that I be refunded the over charging to my account immediately
Thank you
Elizabeth Friery

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S
Singles50 Customer service
US
Apr 05, 2019 4:44 am EDT
Replying to comment of Liz Friery

Dear Elizabeth, please email us at cs @be2.com quoting 'complaints board.com' in the subject header so that we can look into your payment and resolve the issue, we cannot discuss personal account details on this public forum. Thanks in advance from the be2 customer service team.

D
D
Dawn Davey
ZA
Aug 12, 2019 1:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was charged R1999 x 3 months from be2 and I didn't sign or agree on this . ACC NUMBER [protected] .
DMDavey .

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Singles50 Customer service
US
Aug 14, 2019 10:19 am EDT

Hi Dawn Davey, Please contact us at cs @ be2 . com. The team will look into your payment log and we strongly advise you do not post personal details on open forums. From the be2 customer service team.

M
M
mihanadia
RO
Dec 13, 2019 5:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I was charged 62.5 Euro for Premium membership but I only signed for 1 months. Even if I canceled the subscription to the Be2 site during the 14 days, in which the possibility of cancellation was provided, that date is 12.02.2018. Please cancel my acount on your site, because I will not wanted. You charge me every month since then, even if I do not want and now we are in 13.12.2019. My ID is QX75AP49
Thank you
Mihaela Sasu

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Noela Denise Kelly
US
Jul 15, 2020 8:27 pm EDT

I have been charged $418.80 which I have no knowledge of allowing. I wish to be refunded for this amount.
Noela Kelly
noela_kelly@yahoo.com. au

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Gugu Magwaza
US
Jun 19, 2021 1:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi would you please cancel this deduction to my credit card account it's has been deducting for 2 months now the amount of R999 in SA Currency please stop it now my name is GC Magwaza

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Jorris Ng
US
Oct 04, 2021 10:42 am EDT

Hi, I was charged for 312.21 for some be2 lux Luxembourg by your company without my agreement to my bank account. Please refund the amount. Kindly contact me back immediately.

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