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29/3/2024I had a very bad experience with this company's products after using them for a year and a half. I bought a small double ottoman gas lift storage fabric bed. After about six months of use, one of the gas struts stopped working. I tried to complain on the official website but got no response! And now there is a new problem, the side of the bed against the pillow is bent, and now after putting the mattress down, the shape is tilted and it is unusable at all. And the quality k if you accidentally kick or bump them. I hope everyoof the wooden bed slats is very poor, they will breane will be careful and cautious when buying this brand.
06/04/2024 After I complained, their customer service department tried to contact me and make repairs. I sent them photos, and they sent the complete parts to my home two days later (and gave them the broken parts). However, they made a wrong diagnosis and gave me the wrong bed board. I went to their customer service department again to reflect, but they said that my product was out of warranty and they could not take any action. Now I have not been able to use it for almost a week, which is unreasonable. I gave them my broken left bed board and now I have two right bed boards. I have no way to properly assemble my bed at all. Buying this company's products is a waste of money, time, and emotion.
If the problem is with the warranty, why did you try to fix it after my first complaint? Why didn't you explain it to me at the time of my first complaint? This is unreasonable
Claimed loss: No bed to use for 1 week
Desired outcome: Refund/give me the rught parts
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