Beds.co.uk review: Double bed

Worse company

I ordered 3single beds and a double bed in December. Purchase and initial delivery was ok.

When beds were built they were of poor quality and skins broke. All beds were then replaced. New beds were put together and parts were missing.

After numerous emails back and forth they agreed to swap one bed as I had bits from that bed to repair the others where parts were missing and damaged.

Their courier came later than advised with no correspondence and I had to pop out for an e argent call out. They advised they would take bed and leave other one outside as I was less than ten minutes away and we have full cctv covering the property.

When I returned there was no new bed, upon checking the cctv I could see the courier had taken the damaged bed and no new bed was delivered.

I sent the cctv and was emailed back to say a delivery has been scheduled. On the day of delivery they contacted to say they had not received the bed back and therefore would not be sending another until they had received it.

I again emailed and have done on numerous occasions and still til now we have not received the bed nor being given and advise how to rectify this. They do not reply to emails. They send same message over and over again but do not address how unacceptable quality there products are. They are not helpful they just want to sell with no after sales help. No quality in the products.

It has been 8 months and they have not delivered the bed that they agreed to swap although they have had CCTV of their driver collecting it.

I can only advise you to purchase elsewhere these people are money robbing thieves and are not helpful and will not be there if you have any problems after.

Very annoyed customer who is in the process of getting legal process started.