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Bellach's Furniture Roseville CA: Rip off Business On 01/09/2006 I purchase two leather sofas, paid $6,070.00. they were delivered 4/6/2006. One was defective.
I called Aisah Olsen in customer service. She stated she would send out inspector, 2 weeks later inspector showed up agreed sofa was defective and filled out form to have sent in for repair. 2 weeks later they picked up the sofa. 5 weeks later they returned the sofa in worse condition than it was prior to repair. when they returned the sofa they forgot to include a controller unit for the recliner.
They promised to overnight the controller. 5 days later and one phone call they sent the controller.
When I advised them of the problem with the sofa, they stated that they did the best they could and I would have to live with it. I then attempted to get hold of the manager Michael. I was told he was not in, I left a message to call, was told he would be in in the afternoon, I left another message. 2 days later I received a call from Michael. When I spoke with "district manager" Michael, I requested a new replacement sofa. He said they never, never, never replace sofa's. Michael was to return my call, in one week and has not. The customer is expected to just keep sending the sofa back until the factory gets it right. Of course that means you are without a sofa for 4-6 weeks at a time. And may have to return numerous times until they get it right. So much for lemon law in furniture.
In between I checked out with State of Corporations California to find out that Jerome Bellach is the agent of service and president. Which from what I understand in ca is illegal. And he works out of his home: 66815 Redwood drive, Cotati Ca 94931 and his e-mail is [protected]@yahoo.com. I have send e-mails so the "president" with no response.
Aisah Olsen in customer service refuses to return my calls. Bambi in customer service cannot help me.
I inquired with BBB and they have numerous complaints. I am interested in filing a class action suit anyone else interested that have had poor resolve with Bellach's furniture? Also I am going to report to several local television stations to get publicity of how poor Bellach's customer service is. Following is report on Sacramento BBB website for. You will note Bellach's is not a member and they have an unsatisfactory report, many issues were never resolved or answered by Bellach's! Only 4 out of 12 resolved.
I find it hard to believe that the employees were not lying to customers. In my case, I was told that the manufacturer was out of the dye lot. After receiving the Chapter 11 notice, I called the manufacturer and they had no knowledge of my order and cut Bellach's off from placing any more orders prior to my order date. Another lie I was told, was that my order would take up to four months to deliver, when on the website of the manufacturer it says one month. The manufacturer confirmed that their orders do not take that long to fill, as well as other dealers that I have spoken to. There is zero customer service going on in this company. All they do is take your money and expect you to patiently wait for months on end without any updates. When you spend a couple thousand dollars of your hard earned money, you need some assurance that your order has been placed and when you will get it. Good people can run mismanaged companies, as no one is questioning the integrity of Mr. Bellach. There are no lies exaggerations coming from myself or most likely others. Why would we lie? The business of selling furniture is tough and with all the crap coming from China, it will get tougher, so how will businesses survive? Maintaining trust and communication in regards to managing a customers order, is how you stay in business.
Jim
Why would salespeople lie to customers? Do you think they make up the information they get? Even if you do believe that to what purpose does it serve? Bellachs salespeople like most furniture salespeople do not get paid until the furniture is in your house.
Furthermore it is not unusual to over quote on time for delivery. If it comes in sooner than the customer is happy this is actually a great practice, if sales people under quote the time customers accuse them of lying. Salespeople are not made aware of problems with factories or financial affairs within Bellachs. Do not accuse your salesperson of lying to you they are innocent employees. No company informs their employees of pending financial problems. Bellachs over the years has weathered many a down turn in the economy and come through unscathed. Why would its wonderful employees think this time any different?
Jim it is not unusual for manufactures to run out of dye lots of leather. If a salesperson told you that, they got that information from our office. Alternatively they may have surmised it was a dye lot problem due to experience in this industry.
Bellachs has delivered thousands of customer’s orders over the years without expecting customers to wait patiently without updates. That is how you are assured that your hard earned dollars will get what you expect. We all make our purchases based on the best information at the time. You had no reason to believe that your order would not be timely as did the hundreds of other customers that Bellach’s has. No one at Bellach’s set out to swindle you out of any money. Especially employees they would not even get any of it until you received your merchandise.
How can you be naive enough to think that if you are questioning the integrity of Bellach’s that you are not questioning the integrity of Jerome Bellach? We all work together as a team; lately it has been around the clock to try to solve this problem.
Why would customers lie or exaggerate? I believe in some of your earlier blogs you referred to us as rat ###, ###, and conniving goons. I read a blog that accused Bellach’s of being a well organized scam operation exaggerations if I have ever heard any. Even a skeptic like you would have to admit that after being in business since 1939 that seems highly unlikely. Additionally I have spoken with most of these customers personally. I know what I said to them. I see the lies that are posted. To answer your question why would customers lie? I think that when blogs like this get started people feed off each other like a shark feeding frenzy, rather than do what they can to try to help they do what they can to hurt. And Jim your right the specialty furniture business is a very tough business; it is not made any easier when customers do deliberate damage to a company that is struggling. Don’t be so sure that any of those other companies that you mentioned are not having their own financial problems. We are all doing the best we can with difficult circumstances and difficult times.
Bellach’s and all of its employees are sincerely apologetic to you Jim and all customers that have been inconvenienced by this terrible thing. We are striving on a daily basis to make it right. I can only hope that we will emerge as a stronger more reliable company in the future.
Regards Michael Reynolds
Michael,
This is a complaints board and everyone except you have used it for that. The apologies of a company that takes an order and never places it, whilst telling the customer it has and then filing chapter 11, falls on deaf ears. We are all just telling our story here and the modus operandi from what I've experienced, is neglectful customer service and deception. I've contacted the manufacturer direct and they are not lying, so who else is there left. Calling me skeptical because the owner does not see the mismanagement of his company is nonsense. My sympathies go out to all of the creditors that get left holding the bag when a company can't take care of it's business.
Jim
Because everyone uses this site and others like it to tell their story, does that mean that I cannot tell ours.
For you to say that Bellachs has not placed any customer’s orders is conjecture on your part. Bellachs is delivering orders every day to customers all over the bay area. It has been my experience that vendors do not give out information to customers regarding their orders. I find it hard to believe that you have information that even I cannot get without the proper documentation. Even if that were the case your constant barrage on the salespeople calling them ### and con artists in itself is a lie as they have little or nothing to do with an order once it leaves the store.
Jim I don’t believe apologies fall on deaf ears, as a matter of fact I think it is one of the most important things Bellach’s can do at this point. How many companies do you see in financial trouble offering up any explanation or apologies on any medium?
After reading your blogs I could only come to the logical conclusion that you are skeptical. If I should have referred to you in another term maybe you could enlighten me as to what it might be.
I think we may be on the same page as far as sympathies go. The biggest difference is that we are trying to do everything we can to make the customers and the vendors whole again. I have to question the motive of anyone who is trying to stop us from going forward in business, if that’s what it take so as not to leave anyone holding the bag.
Regards Michael Reynolds
The employees were liars.
They lied to my face when striking the deal.
They lied to my face when drafting the sales order.
They lied in conveying the initial timing and why it could be stretched from 3 weeks to ship docking, to up to 5 weeks if customs or port delays due to bay bridge oil spill back in Oct (ultimately leading to many many months).
They lied about shipment at sea at time of sale.
They lied about ship in dock.
They lied about just clearing customs.
They lied about ship actual three weeks out after this point.
They lied about getting back to me a half a dozen to a dozen times.
What is this ### ### artist trying to pull with his comments in here?
We ordered a Natuzzi sofa on 11/12/07. We were told it would be 16 weeks until delivery.
We called Ray, our sales person, in March, April and May. We were told it was delayed the first two times and the third time we asked about their solvency and were told that the bankruptcy was over and our sofa would ship as soon as a judge released it.
We them told Ray that we had seen several unhappy Bellach's customers represented on our local news problem solver show, Call Curtis. He said our sofa was ordered before they had problems and it would arrive soon.
I e-mailed Natuzzi and received a very factual and helpful response today. Our sofa was not ordered. I have no idea what happened to our $850 deposit. I am working with a Natuzzi rep to get to a solvent furniture store and order the sofa we chose. I will work on getting a refund for our deposit-Natuzzi cannot do that for me since they never received the order or the money.
I have reported this to the Better Business Bureau and I am hoping others who have been through similar stress and money loss with Bellach's will also fill out an online complaint so that they have a sense of the size of the problem.
Update on Bellach's Bankruptcy - not looking good for those waiting on Bellach's to emerge.
Update on Bellach's Bankruptcy - not looking good for those waiting on Bellach's to emerge.
http://www.marinij.com/ci_9567103?source=most_viewed
Article in the Marin News paper. It looks like they will not be emerging from their bankruptcy. It's too bad that after being in business for this long, they are now going to be shut down. I believe that the crappy economy has a lot to do with it, but, I also believe some poor business practices expedited the demise. We ordered our Natuzzi in Rocklin in August, paid $1500 down, and never received the furniture. Was it ever even ordered from the factory - we think not.
I think will work out for us in the end, with a disputed credit card charge being our likely avenue for avoiding the loss.
http://www.marinij.com/ci_9567103?source=most_viewed...
Unbelievable. I honestly can't belive that Michael is trying to apologize. I was lied to time and time again by Michael and the sales guys at his store in Rocklin. We will never see our money again, so his BS about trying to make it right is yet another LIE. I can't believe this has happened and that we have essentially been robbed. I wish we could pursue criminal charges. Ugh!
I purchased 2 leather sofas and a leather chair from Bellach's and was told it would take 3 months at the latest for delivery. I received the sofa's and chair in October, 6 months later. I never received a phone call letting me know the status of the delivery. I began making numerous phone calls after the 3 months expected delivery, but never received a satisfactory explanation. I demanded to speak to upper management. I spoke to the general manager of Bellach's and he assured me it would be in no later than the beginning of Sept., which did not make me happy, so he stated he would speak to the Bellach's (the owners) and see what he could do for me to "fix the problem." After never hearing back from him, I had to call multiple times without a call back. When I finally spoke to him, he said he would take care of the delivery charge, which was $265.00. I told him I was not happy with the situation, this is not how you run a business and you need to return customer's phone calls. I threatened to go to 7 on your side, BBB, and complaint sites on the web. He responded snuggly and said he is not afraid of 7 on your side. In addition, he only paid $80.00 of the delivery. When I received the delivery I noticed my chair was damaged. To make the long story short, my chair is damaged and they said it is a natural part of the leather. Please do not shop at Bellach's. They are a lying and deceitful bunch of crooks, from customer service to upper management. I should have gone with Macy's which was my first choice. Macy's provides better customer service and will do whatever it takes to make the customer happy. I have contacted 7 on your side and the BBB.