BES Utilities review: mis-sold energy contract & prices 296

BES

We are closing our business just to get BES off our backs, its been a complete nightmare since they approached us in April, regarding our energy, the Ombudsman has just ruled in their favour. Who do you turn to?

onjance i hawe the samme problem with them i m never gonna give up i just push to give same problem axwell

I have also been mis sold an electricity contract with BES, I don't even have a lease or keys for the property, they say I cannot cancel the contract even though I don't yet have a lease, it terrible they are allowed to cold call constantly, I have complained to the ombudsman and am awaiting a reply. BES are coming to install a smart meter at the premises but as I said I have to keys or lease to even let them in. Has anyone been able to cancel a contract and if so how did they do it?

I have been mis sold an electricity contract with BES. I have decided to to complain to the Ombudsman and hope they will be able to help me. I am getting charged for Climate change Levy at 0.0524p per unit and standing charge of £1.00 per day. Both these items are not stated in the contract. We initially received a bill £4, 500 from 20/5/2013 - 15/6/2013. Logic says it is impossible. We rang them to complain and got a very rude response. When we took over the premises we ensured we had taken photographs of the meter readings. The most upsetting aspect of this is how we were mis sold the contract.

I have similar problems with BES I cant get out of contract with them even though I have never agreed to be in contract with them I inherited it with the premises have been trying to get rid of bes since November 2012 with no luck have tried every route to get help consumer focus trading standards the ombudsman ofgem. no luck they have agreed to release the contract to the shop if I paid off the balance which was way over the top but I paid it received an email from them to say I was now free to leave to go to another supplier when opus energy applied to them they objected once again how can this company keep getting away with there actions which im sure are illegal they are the most vile rude company I have ever had to deal with customer service is just a joke they wind you up as much as they can which I think they get a kick out of it. has anyone been able to get away from this tin pot company if so please let me know I have even tried changing the tenancy into my daughters name but still they have objected to he transfer at this rate im going to have to find new premises just to get rid of them any advice greatly appreciated.

We have just had to walk away from our business through BES Electricity we have invested £60, 000. We never agreed to anything and we are in the process of going through the Energy Ombudsman. They have removed the Electricity Metre so we cannot trade, we went to court and because they say we owe them money they got a Warrant! We have a family no income and this company is still able to con people on a daily basis. This has put immense strain on our family and something needs to be done! We are at the end of our tether. We have already paid them £2700 they wanted to fit a Smart Metre don't ever let them as they can remotely disconnect your Electricity or Gas Metre. We are unable to get another electricity supplier through this company. Don't know what to do.

oh i wish i had read these comments from all of you fine people before i had that phone call ( or should i say those hundreds of phone calls) when i took over my restaurant business.
I am now(Nov 13 2013) nearly completely rid of these unscrupulous b*******.
It sounds like we were all scammed in about the same way. I really pity every one of you, but all i can say is please don, t give up. Together we can fight them.
It cost me £650.00 to buy myself out of my contract in September 2013 but B.E.S still have me in a contract as they sent the final bill to the restaurant address even though i told them three times that i had closed the business down for the winter and moved to Italy for six months.
I took my complaint with B.E.S to the Ombudsman who in my case were quite helpful but we still had a kind of split decision. They ordered that B.E.S reduce my contract by one year, pay me £60 in compensation and send me a letter of apology (if you get one you will notice it's not so much of an apology as a rubbing you nose in it) but thats about as much as i would expect from them.
So here i am, having sent two emails to both their Customer services (ha ha ha ha ha) department and also forwarded a copy to their account department and after a week and a half, still haven't heard back.
No surprise there though. I, ve read that some of you have thought about changing the trading status of your business or signing it over to a partner. Dont try this, it wont work. B.E.S will ask you for many pieces of evidence but by law they only require the change of tenancy paperwork complete with signatures. Shop around if you like, but it will cost you a couple of thousand pounds in solicitors fees.
Unfortunately it appears the only way to get out of your "contract" is to buy yourself out.
I am now out of my contract with B.E.S and i am going to make it my mission to warn as many people as possible about companies such as B.E.S and i urge you all to do the same.We all have small businesses i guess and there is a lot we can do to protect new businesses from the nightmares that we have been through. If you see a new business opening in you street or town introduce yourself to the owner and enlighten them to the fact that they will receive as many phone calls that you and i were subject to. Pre warned is pre armed.
After i have written on as many of these blogs as i can find regarding B.E.S i will be writing emails to all of the national newspapers, who i know at least one of them has covered stories about B.E.S in the past, to tell them about my experience. If we all do the same we may just get somewhere.
I will also be writing to the Minister of Energy and Environment ( The Right Honorable Michael Fallows).
I have already had a brief conversation with his secretary who told me this is something he could look in to. Again i suggest we all do the same.
Another thing that may be worth considering is to start a petition to get the law changed to stop companies like B.E.S acting the way that they do. Anyone can launch a petition and if you get enough signatures you can pass it on to the Government. Try "The Sum Of Us" web page for launching your petition and get every one you know to sign it. We have the most powerful tool at our fingertips to challenge these companies. Use social media to warn as many people as you possibly can.
I wish you all good luck for the future. Be strong, don, t get angry, get focused and lets beat them. TOGETHER!

Hi - I just wanted you all to know that I am also a sufferer.

I've found this website which collates reviews about BES Electricity. Needless to say - none are complimentary.

http://www.beselectricityreviews.com/

Please spread the word, you can also submit reviews via the website itself so that more people aren't affected by this scam.

I too am a member of the BES "you've been scammed" gang. Trying desperately to get help. Awaiting my first Bill, but as the meter reading they supplied to the previous supplier EDF is astronomical (and they rejected the dispute from EDF) I am expecting a very large bill because I have failed to meet the minimum amount of usage. How can I meet their requirements when the meter readings were never in balance. I have asked them not to take more than £50 from my bank (as they control the direct debit) and the bank assures me that is sufficient for them to pull back any money over that balance. I am also very aware of the small print from BES relating to cancelled direct debits. Talk about "over a barrel". Anyway, my solicitor is meeting me on Monday to listed to the voice recordings. As my contract was completed in two conversations, there is a loophole. There is nothing to connect the two conversations together. Fingers crossed. JB, Huddersfield

We to have had nothing but problems with BES from the start. We were both disabled in the middle of last year me with a stroke and hubby with bowel cancer, so our unit was kept closed. BES got a warrant in September 2013 to enter the premises, however we paid what they were asking over £1400 even though not there, and have sent regular photos of the meter to confirm reading. We finally gave up last week any hope of returning, and the unit was let to somebody else. BES again sent us another letter stating that we owed over £1400 again (please for 3 months with nobody there)and advised new people were there from last week. This morning while the new people were there they turned up and took out the meter so a new business who wants to be with British Gas cannot. I have calculated how much we owe them working to the penny from the again estimated bill they sent and its only £363, a vast difference. They state that the new people have to remain with them. Have now written to the Ombudsman (again) and OFGEM. Totally agree lets start something to close these people down. We to had the inundated phone calls when we had the phone line connected, and they talk so fast, but then the recordings only show your agreement not the comments they make in between.

I also was forced to sell my business because of threats from BES to cut off my energy supplies to a cafe I had spent over £30, 000 to open. I had to sell my business at a very low price while it still had energy supplies because I refused to do business with a company that uses agents to tell lies on their behalf so that people will be conned into having energy contracts with them. Now for the good news I have issued a summons against BES for damges of £11, 000 and this case will be heard at Altrincham County Court on the 24th June 2013. I am taking on this company not just for what they did to me but from what they clearly do to lots of other people. Bes say that they are not responsible for any lies that their agents tell but I don't believe that the courts will see it that way and if I have to I will go as far as the Royal Courts of Justice to get a ruling that will stop them from doing this to other people. If enough people do as I have done I am sure it will get BES to change the way they do things.

I should have wrote the date 24th Jume 2014 that my claim against BES Commercial Electricity will be heard at Altincham County Court. I have been that busy preparing all the paperwork I forgot we are now in 2014. I am amazed how many people have suffered at the hands of BES but God willing I will be able to get rulings that will prevent other people suffering in the same way. After reading about how little success people receive with the Ombudsman I am happy I withdrew my complaint with them and issues county court proceedings instead. (The Ombudsman can only award £5000 in Damages and my cliam is for £11, 000) Wish me luck

I am very troubled by reading this blog as I have just opened a business with BES as our energy supplier. We were hounded by Opus among others but BES seemed to be the fairest one. As we are in the formative stages of the contract, what can I expect as time moves on? I intend to take monthly meter readings and submitt them to BES in order to keep track of our consumption. I have not agreed to a smart meter install and the engineers will be refused access should they try. What else can I do to limit the damage
that BES could do to my business?

We are in the process of gathering information against BES and Commercial Energy. Commercial Energy rang and impersonated my current broker saying that my new contract I just entered into with Opus couldn't not go through because our meter was incompatible. A series of what I now know are lies led us to a recorded verbal contract with BES. I'm requesting a copy of it from them at the moment. I've also contacted my current broker and Opus for their response to the above. My current broker mentioned on the phone that BES / Commercial Energy Ltd have impersonated them in the past. The more you look into it, the links between BES and Commercial Energy Ltd become stronger and stronger.
Very best of luck to all of you, and good luck with the court case in June this year! Will let you know the outcome of our enquiries and now long it takes.

Here's a link for the Business Protection from Misleading Marketing Regulations, might be useful
http://www.legislation.gov.uk/uksi/2008/1276/regulation/3/made

So very sad to see all these messages...we hope our story will give you hope. We too were caught by these rogues at BES. Agents hounded us and persuaded us they were our current energy broker. We were sent a "contract" and immediately realised we had been duped. This was in September 2013.

Since then, we tried to deal directly with BES to annul this "contract" but without any success. In fact their bullying tactics were most unprofessional. Before Christmas we approached the Energy Ombudsman. We were asked to send them chapter and verse of our dealings with BES. (Please make sure you keep details of ALL your contacts with BES). Even then, BES tried to apportion blame on " unscrupulous agents" and tried their best to convince the Ombudsman that a valid contract existed.

In February, 2014, through the efforts of the Ombudsman, the contract was declared null and void. They were VERY helpful. It was a scary 4/5 months for us, as BES (like rottweilers) would just not let go. A very unpleasant experience and a valuable lesson learned never to deal with anyone on the phone unless you are absolutely certain of who they are.

PLEASE involve the Energy Ombudsman in your complaints. They need to know the level of complaints against this company and the suffering they are causing small businesses.

Hi all, have read everything with a sense if alarm! We are due to change over from opus to bes, but having read all the comments, and realised that we will actually be paying a higher unit rate, we don't now want to change to bes - I spoke them and they said there is nothing we can do. Is this true? Is there any way we can cancel with them?

We have just had to move into new salon premises as our old premises had been sold and had only been trading a few days in the new premises when we started to get telephone calls saying we had no contract for our gas and were using it illegally. As I am not always in the salon my daughter got them to ring back when I could speak to them and from the outset they led me to believe they were British Gas and I kept asking them to confirm that they were British Gas. I kept saying that I didn't understand the situation as British Gas had been out and checked everything as the building had been empty for some years and the previous tenant had left owing a large amount of money so I was sure that I was in a contract. As someone indicates above they talk that fast and I myself just kept panicking thinking we were using the gas illegally. Anyway, I got home that evening and checked the paperwork and we did have a contract with British Gas. I immediately sent recorded delivery letters to BES to confirm that we had a contract and therefore had been miss sold the contract with them as we couldn't have two contracts. I am now banging my head off a brick wall - it is still early days for us but after reading the comments above from everyone else I really don't know what we are going to do. I am going to request the recordings but if they do not contain all the conversation then I won't be heard repeatedly asking the question "you are British Gas". We have spent thousands on refitting our new shop and just do not know what we are going to do - never ever again will I trust anyone on the telephone again and I truly pity the people that work selling these contracts as I hope their own parents/family never get duped the way we honest hardworking small businesses have.

At the end of February we took over a small business (shop less than 80sq meters, with 7 lights and a kettle. Like others we received large numbers of contacts and also had a call who we believed was British Gas the current supplier. The call was to my wife who said she could not enter a contract without talking to me, but was battered with info and somehow gave over her bank details! They said they would call back the next day. Guess what they did not. My wife called them and they did not know the guy who called. PANIC. Anyway I managed to track down with help of Ombudsmans office and a network supplier that BES had jumped in and taken the supply. I rang BES and had a right argument, with them insisting we had a verbal contract and it was recorded. I demanded a copy of the recording and was told I had to write to request it. I did and it arrived. It was what I consider an edited version as I had a witness who clearly heard my wife say she could not enter a contract without talking to me, but guess what it was not on the recording. I Called them again and they basically said tough you have a contract and it is all lawful. I said how can we have a 5 year contract when we only have a 2 year lease, they would not budge. The next day we got an agreement document and I nearly collapsed. The agreement was awful with charges for everything even saying if we did not use £40 a month then charges went UP!
I was totally shocked and devastated, as we seemed to be writing an open cheque. I contacted the Ombudsman and Trading standards. No one could help until either 8 weeks had gone by or we had a deadlock letter./ I asked BES for a deadlock letter they said they would not send one. This was taking over our lives and what should have been an enjoyable time for my wife with her dream little shop was now a nightmare! I battled on, and in the end phoned again and said they were in breach of legislation under the Fraud Act and sale by misrepresentation. They said no, they did not sell anything and the agents were NOT linked to BES. After more phone calls I said I wanted out and asked for a termination figure. They came back and said it was £5229.00! I nearly collapsed, but I paid it as all I wanted was my life back. We are now still with BES but I have found an alternative supplier who is cheaper but am going very carefully before committing to anything. We are now struggling financially having had to give them over £5000 for nothing but we are free. I have had to borrow money to cover the business expenses due to having to pay this money. It is diabolical no one is doing anything about BES. The regulators or Government MUST do something to stop this rip off scam.
So beware of anyone calling you and ask if they are selling something if the call is recorded keep saying I am not agreeing to anything. Final point one of their Customer Managers called me today to offer me my money back if I agreed a new contract even for 12 months! You can guess my answer. I want and need the money back and will keep fighting to get it

I am reading the comment off Pantiques123 and my heart has nearly stopped. We have made the comment above his and have not got much further but are waiting for the recording which going off what others have said I am assuming will be an edited version. I think we should stage a protest at the offices of BES and get the Government to take notice as surely they have to realise we cannot all be saying the same thing - that we were all duped! I would have thought they employed the agents so surely there has to be some sort of contract and they are responsible for the tactics used by the agents. I am dreading the next few weeks and what will happen. We have tried to better ourselves with a business and employing staff but wonder if that dream is going to come crashing down and we all end up on benefits. I wonder if there is an expert that can prove the recordings have been edited!

Dear All, I am also a victim of BES unethical tactics. Going by the website contents, it is clear that lots of BES victims visit this website to find some help. I even hired a reputed solicitor and spent £1000 without any success. What I've learnt from my experience in last 3 months with BES, that they are very clever and crafty bunch of people, who know powers and limitations of legal system. So, once you are in contract with them, you need to be extremely lucky to have a life without stress. I personally think that if we get together (at least 10 people) and work in harmony eg, communicate with OFGEM, MPs, Press etc and collectively hire a solicitor and take BES to court then we stand a better chance. Lets get UNITED and fight for Justice and teach them a lesson. We need to help ourselves rather than looking around for help. My email id is reetesh_wadhwani@yahoo.com, many thanks.

Hi Feeling really sick now as I have been suckered into a 5 year deal with BES, Had been lied to from the start of the phone call .They are not the cheapest more like the dearest . Speaking to my lawyer on Monday as the lease for the shop is not in my name, so this may be a way out ! Just ruined my weekend now..Keep the fighting these cowboys

I agree about getting together to fight this Company. As my post we have lost over £5000 and we simply cannot afford this amount to throw away, BUT our life is worth more. I am going to go back to the Ombudsman as someone has to do something. They do operate within the law, , , , , somehow! But the law must be changed. I am very happy to join any group who wants to take action. Perhaps one way is to hit Fleetwood Town Football Club who allow them to operate from their base. The MD of BES is the chair of Fleetwood Town!
Anyone wanting to start up an action let me know. I have tried Trading Standards to no avail, and the ombudsman would not step in till either after 8 weeks OR i got a deadlock letter. Guess what BES told me they dont give deadlock letters!

Pantiques123 - we are still in the early stages of the process but as everyone has had the same problems I envisage ourselves facing a very trying time so I would definitely be interested in some sort of action group etc. riddhim above also suggested some sort of action group - I am going to send an e mail to him/her now - watch this space!

If anyone wants help against BES, contact me

An update! After many emails about the termination charges they have admitted they calculated it incorrectly and have said they will refund me over £4000 of the £5100 I paid! So now I just have to wait and see if they do! So my message to you all is fight on!
Will post if the refund arrives!

we have also been conned by BES but mark my words and watch this space because we won't let them get away with it.
I think that we should print leaflets off and hand them out on the next match day. This is what we intend to do! I won't let them steel my hard earned money!

Pantiques I have also emailed riddhim. I will gladly join a group. If there is enough of us there on the next match day we could hand out leaflets to everyone of the guys going into the football match to let them know what a crook the man is that runs that club. We could start a petition up outside and advertise local press. Mark my words he won't have heard the last of me. I will post when we have an answer to our complaint.

I fully support any action against BES. Whilst I got a lot of my money back, I am still out of pocket by nearly £1000, which basically I have paid for nothing. I have contacted BBC Watchdog but they did not respond. The Ombudsman just keeps saying get a deadlock letter... Somehow these 'people' have to be stopped but no one seems to want to get involved. That is why they still exist because it is just small businesses who are trying to fight them and we are small. If it was a big multi national with back up legal services it would be different.
If I was closer to Fleetwood I would join you on leafleting, but if I can do anything else just let me know. Somehow we need to unite everyone who has been conned by these ###.

Pantiques, email me on firedog@blueyonder.co.uk

I hate to be the bearer of bad news but this is only the tip of the iceberg. I worked for Commercial Power/National Utilities for a short while and left as I felt terrible about what I was told to do. These companies are owned by Andy Pilley, the very same Andy Pilley who owns BES Electricity and BES Gas. There is no coincidence that hundreds of people each week are signed up to BES as the sales staff are taught to lie and make up competitor prices to push you into a BES 4 year contract. The will tell you that you will be cut off or that you will go onto higher rates if you don't get a contract sorted soon but all they really want is to get you onto BES, they are not independant brokers at all and probably sign 5 or 10 NPower contracts a week, the other 500+ contracts go straight to BES. I have even seen instances where a customer says "I have already signed with British Gas this morning, I spoke to Sarah and she sorted it for me" then believe it or not they put a girl on the phone to pretend to be Sarah and tell the customer there was an error in processing the application, then guess what "it's good news though because we've found a cheaper alternative for you" and the BES pitch starts. They have no idea what you were signed up to with British Gas but they will lie and tell you BES is cheaper. They can do this because by the time British Gas have applied to take over the supply and completed all paperwork it's been rushed through by BES (as they are the same company as the "broker") and there is no way for British Gas to then takeover the supply. The only part of the call that is recorded is the script where they have to get you to confirm you agree to the price, length of contract and give over your meter number and business details, none of the other discussions you have are recorded as this is all they need to pass the industry standard. They will even then pass you down to an independant team to answer another 3 questions (they call this a comfort call) to make sure you haven't been mis-sold, so long as you answer these and don't argue on the recorded script than they have got you. I'm not sure if this will help anyone but I thought you should all know what you're up against.

I hate to be the bearer of bad news but this is only the tip of the iceberg. I worked for Commercial Power/Business Utilities for a short while and left as I felt terrible about what I was told to do. These companies are owned by Andy Pilley, the very same Andy Pilley who owns BES Electricity and BES Gas. There is no coincidence that hundreds of people each week are signed up to BES as the sales staff are taught to lie and make up competitor prices to push you into a BES 4 year contract. The will tell you that you will be cut off or that you will go onto higher rates if you don't get a contract sorted soon but all they really want is to get you onto BES, they are not independant brokers at all and probably sign 5 or 10 NPower contracts a week, the other 500+ contracts go straight to BES. I have even seen instances where a customer says "I have already signed with British Gas this morning, I spoke to Sarah and she sorted it for me" then believe it or not they put a girl on the phone to pretend to be Sarah and tell the customer there was an error in processing the application, then guess what "it's good news though because we've found a cheaper alternative for you" and the BES pitch starts. They have no idea what you were signed up to with British Gas but they will lie and tell you BES is cheaper. They can do this because by the time British Gas have applied to take over the supply and completed all paperwork it's been rushed through by BES (as they are the same company as the "broker") and there is no way for British Gas to then takeover the supply. The only part of the call that is recorded is the script where they have to get you to confirm you agree to the price, length of contract and give over your meter number and business/bank details, none of the other discussions you have are recorded as this is all they need to pass the industry standard. They will even then pass you down to an independant team to answer another 3 questions (they call this a comfort call) to make sure you haven't been mis-sold, so long as you answer these and don't argue on the recorded script than they have got you. I'm not sure if this will help anyone but I thought you should all know what you're up against.

Sorry that should read Commercial Power/Commercial Utilities, not National Utilities

Thank you for this information. I am sure it would be helpful in someway with the amount of people who are now trying to fight BES. There is a Google group in place which is slowly linking people together and I am sure the co-ordinator will be in touch to see if you can assist in someway. Basically what you say supports exactly what happens so I am sure it will be useful evidence.

Many Thanks

Hiya AnonHelp321...could you let the group know which 3 questions they should ask you in the 'comfort call' please? If they fail to ask all of the 3 questions is that grounds for people to get out of the contract?

Thanks AnonHelp321. This is very useful information and I know it will assist in the ongoing battles with this conning bunch! ConnedbyBES is already asking you for info. I think the key thing is would you be willing to help and provide evidence on how they operate in an official not anonymous capacity.

Hi 'ConnedbyBES' nice name! I'm not quite sure it would get you out of the contract but you should certainly have the right to hear this recording, if they don't have it on file then the supply has been taken over without proper contract. They might tell you that they don't have it as it was signed by an independant broker (commercial power) in which case I would keep hounding them as we all know these are the same company.

On the recorded part of the call they will ask you to confirm the following:

Meter Serial Number
Your name and that you are responsible for the meter at ... premises & the Business name
That you agree to the rate of ... on a 4 year term (or shorter term if you negotiate that)

Once they have you giving these details/confirming these details (or just as important they might read the serial number/address/company name quickly to you and get you to say YES) then they have a verbal agreement, the rest of the contract will be read quite quickly to get it done before you question something during the recording. If you do fire questions at them during the recording they will have to start all over again and usually bring in a more experienced person to pressure you through it.

Also you will be asked to provide your bank details for a direct debit, there will be a part of the script that says "if you cancel or do not meet d/debit payments you may be put onto a higher rate" which is just another way of getting more money from you.

Again i'm not sure if this will help some of you who have already been conned but I thought I should give you as much information as possible as I know what is being done is without doubt Mis-selling. Feel free to ask any other questions and if I can help I will.

Hope it's of help to someone!

BES need to be closed down. Is there not any law in this country to stop idiots like these from existing?

I too have been scammed by them, so they have successfully destroyed my business causing me to shut down by week 2!

I got a copy of the phone call but most of it missing especially the 1st person telling all the lies finishing with telling me I had 7 days cooling off to get me to say yes! I cancelled by email that evening and the next day by phone when I was told by them that businesses don't have a cooling off period.

How come they are allowed to carry on trading when they are so obviously a villainous company? Isn't this the kind of company we are all supposed to be protected from? It's like they are just given a carte blanche license by all of the authorities to have a feeding frenzy on any new shop owners they can catch out with their dirty tricks!

I tried to get help from all directions. The only ones that helped surprisingly were my bank who searched them on the internet and saw immediately other people saying exactly what I'd told them...so they changed my bank account for me. The ombudsman just threw me back to the sharks and said I need to go through their complaints procedure even though I wasn't even in a contract with BES and that's what I was disputing that they were hijacking my electricity supply even though I had cancelled within the 7 days like I was told in the initial phone call. They might be able to help eventually but you have to wait so long and go through a lot of bullying/stonewalling etc with BES plus never EVER getting a recording of THE part of the dodgy phone call because as BES know very well...the brokers aren't required by law to record their conversation plus BES say the broker is not their company...funny that as it's all from the same phone number with them passing you from person to person in the same call.

So to cut my story short...like I say...they destroyed my business so had to shut immediately. On the return complaints procedure letter from them they say I need to send proof that I have left the shop unit and that it should be stamped by a solicitor. I don't see why I should have to send this info as apart from the fact the contract hasn't even started, I left the shop unit before the so called contract even started but I have it loud and clear on the recording they have sent me that I will incur no penalties if I leave the building and as I have not used any of their electricity...I owe them nothing...but like someone else said...they are like Rottweilers and like a Rottweiler ripping someone to shreds once they have them in their jaws...that's how I am feeling being in their jaws and they just won't flippin let go! Shark size piranhas of the business world.

Could we not ALL get together and collectively take them to court?

Good luck everyone...wish me luck too

Sorry...only just saw the second page about getting together. LOL x

we are all in the same boat b e s a nightmare