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CB Business and Industrial Review of BFY Obsolete Parts
BFY Obsolete Parts

BFY Obsolete Parts review: Scam and lies 47

Author of the review
6:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I ordered a gas tank for my car from this company on Sept 3rd. They took my money from my account on the 4th. The website said products were shipped within 24-48 hrs. I contaced the company 3 days later to ask for a shipping number and never recieved a response. After 2 more emails, I called the company and was told that they had to order the tank, and it would be in on the 12th. After not hearing from them, I contacted them on the 16th to see about getting a tracking number again. I was told the package was in the shipping dept and was leaving that afternoon. I never recieved a package, and contacted them again on the 23rd. I was told that someone from shipping would call me. After 3 more days, I recieved no call, and contacted them again on the 26th. I was told that Fedex lost my package and would I like a refund. As it had almost been a month, I told them yes, I would like my money back. I checked my bank account this morning, the 30th, and still no refund, so I once again contacted them. The first email went unanswered, so I sent another one, mentioning that I was taking all of my paperwork and emails from them to my local JAG office. I was told that my email was being fowarded to someone in the refund dept and I would get my money. That was at 1300 their time, 1600 my time. So I knew it would at least take a few hours to hear back from the so called refund dept. At 1700 their time, 2000 mine, I get an email from Fedex, saying that a package had been sent via this company, to my address. I was outraged. I have been lied to for a month. They NEVER sent the package off to me to begin with, that was all a lie. I was lied to saying that I would get my refund. Basically, someone there screwed up, and instead of telling me about it, they lied and tried to put me off. I would have been able to deal with the truth better. Now, after spending a weekend fixing my car the best way I could, I have a freaking gas tank on the way that would have helped me had I recieved it almost a month ago, when I ordered it. My main complaint here is that if it was out of stock, I should have recived an email after I ordered saying that it was out of stock, and asking me if I would want to wait for them to get it in. That way I could have been given the choice to wait, or try to get it somewhere else. As it was, I was without my car for almost a month. These people are scam artist, and liars, and do not deserve the business of hard working people. I will also be contacting Fedex to let them know that this company is basically blaming their screw ups on them. Also, all emails I have with this company have been kept and printed out in case I need to prove what I am saying.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

47 comments
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Jreeves-SC
Winnsboro, US
Dec 03, 2009 10:42 am EST

I am having the same problem as everyone else except i can not get charges reversed nor can i get in touch with darren--my only option would be to contact D.A. Maybe--has anyone gone further with their complaints?

Thanks

J
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Jreeves-SC
Winnsboro, US
Dec 03, 2009 10:44 am EST

I am in the same boat as everyone else but my problem is bank will not reverse or dispute charges--has anyone contacted D.A. if so could i get a name and telephone number? Darren has cut off his phone and web site (surprise)

Thanks

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Dario
CO
Dec 09, 2009 2:11 pm EST

Darren es un ladron me robo 581 dolares hace mas de un año que hice el pedido y cuando fui me dijo que me los hacia llegar que el pagaba los gastos de envio a colombia luego me dijo que me devolvia el dinero y mentiras nunca revirtio la operacion ¡¡¡¡¡¡ no compren ¡¡¡¡¡¡

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WWG
US
Dec 17, 2009 12:33 pm EST

WOW! I had no idea any of this was going on! I paid $375 for a headliner and window seals for my 77 bus about 2 years ago, and I checked in every 2 months or so but never really pressed to get it since I was waiting to paint the bus before installing those parts, and never got around to it. Now I guess I'm screwed?! That sucks! Well, I plan to contact Anaheim PD right now, I will repost any updates.

With any luck, we will get some justice!

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WWG
US
Dec 17, 2009 1:33 pm EST

Update:

I called the Orange PD, and there's really nothing they can do since this is a civil matter. It looks like I will have to take this to small claims court, but it's probably a long shot.

Also, I found the receipt, and I paid over $500, not $375.

Good luck everyone!

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Robert Webb
Lancaster, US
Jan 14, 2010 5:51 pm EST

Similarily, I only had a bad experience from "shipping". Took a month of calls to get the error straightened out

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ex-imvumember
US
Jan 15, 2014 11:12 pm EST

Darren Dudley is a worm. I didn't get cheated but man.. I feel bad for you guys. The guy just didn't care about me getting my car fixed at the body shop. Guess what, it sits in my garage now and looks like a brand new car. My body shop didn't buy the apron from this a-hole and they decided to salvage what I had and they did an immaculate restoration of the vehicle. Darren Dudley, you caused me to stop buying parts from your store. You are a shame to people who restore vehicles.