I placed an order of bulk human hair from this company and wired them the funds. I ordered 19-22 and 23-26 inch single drawn bulk hair. What this means is that for the 19-22 inch bundle I should have received hairs ranging from 19-22 inches in length and hairs ranging from 23-26 inches in length which the longest hair in the 19-22 inch bundle measuring 22 inches and the longest hair in the 23-26 inch bundle measuring 26 inches. What I received for my 19-22 in was the longest hair measuring 19 inches and the longest hair measuring 23 inches in my 23-26 inch bundles. So basically i did not receive what I paid for. What I paid for was 400g of bulk 19-22inch hair and 400g of bulk 23-26 hair and what I received was 400g of bulk 18-20 hair (instead of and 20-22 and 400g bulk 20-22inch (instead of 23-26). When I immediately notified the seller he told me that you lose a few inches from the weft. This is true but I ordered bulk and not weft.I told him it was. It wefter it was bulk. He then told me that was true for bulk and weft which is a lie. I have been importing hair for 15 years and I know when someone is trying to pull a fast one. He told me in a BULK order if you order 19-22 inch hair you will receive 16, 17, 18, 19, or 20 inch hair which is a LIE. I have ordered 19-22 inch hair in bulk and always received hairs varying in lengths on ONE BUNDLE between 19-22 inches with the finished length reaching 22in once stretched out. When the hair is wefted you lose 2-3 inches so he is lying. I am requesting he send me what I ordered and pay for shipping for this incorrect order to be sent back. He has not done anything to provide a solution so he basically took my money and ran. The photo is supposed to be 26 inches in length.. you be the judge
The complaint has been investigated and resolved to the customer’s satisfaction.
Terrible company and dishonest. Sent wrong length of hair and will not exchange for the correct frontal.