Booking.com and Gotogate review: My refund from Booking.com/GotoGate

My customer reference #40-[protected] pin code2350.

My flight was from Charlotte, North Carolina to Washing Dulles airport on 06/10/22. My return flight to Charlotte, North Carolina was 06/12/22. I had to cancel my flight because I had Covid. Gotogate gave me the run around telling me I had to contact the airlines, because of my diagnosis. When I contact the airlines, they sent me back to Booking.com. Three hours later as my physical and mental health was declining, for going back and forth with the airlines and Booking.com; I read the Covid guidelines.

The airlines supervisor told me that Booking.com had to initiate the refund because the money will have to be put back on the credit card of your company. I had to educate your customer service representative on the Covid guidelines and what the airlines said. They said I need a doctor's note, I sent it to your company.

I called about the status of my refund, since I was booking flight to New York with your company. They said the process take time and I will receive and update each month. Six months later I didn't receive an update concerning my refund status. Gotogate is not helpful and can't think beyond the script provided. There is never a manager/supervisor available.

I would like my refund.