Booking.com and Sweetwater Branch Inn review: Cancellation fees and being double charged

I emailed booking.com prior to the date that a refund should be given. I let them know I had Covid. I wasn't sure if the email went through, so I contacted the property. They told me it needed to go through booking.com. I emailed the property and was told that it would be refunded without charge. I received a cancellation notice. When I looked at my credit card account, I had charged double what the room had cost.

I've wasted hours trying to resolve this issue.