Bounce Energy
Reviews and Complaints

i live in houston texas. as you no jobs and having money to pay bills is very hard. i received a light bill from bounce engery one month it was for 105.00 for lights that was probaly right the next month they said i owe them 963.00 how canyou have alight bill for one month of 858.00 i call and want to find out what was going on. they said for 3months they under estimate by bill . for example i used 1000 kiw. but they only charge me for 700kw. than they want me to paid for there mistake all at onces. they read the meter not me. i have had problems with them every sense i got electricity. I try to find the right place to get my electricty. i thought maybe because they % was cheaper than some of the other i could do it . my bills have never been right sense i started. i do not have the money to pay for my bill. they said they would work with me. there working with me is pay half of the bill in twwo week next half the next week. i don't thing anyone could pay that kind of bill . single person with a low paying job it very hard just to pay for a place to live. they should try to help people . my friend tells me . people in electricity company water company and your land lord don't care about you .they just want there money.bills not paid right away what they do is shut off your lights turn your water off tell you to get out off your home. i try but it very very hard.

bounce sucks i have been a customer for almost a year then i moved to a new house. bounce transfered my service and would never send me a final bill from my old house, after four months at my new place bounce sends me a disc notice and says i owe them for my last three months at my new house eventhough i have made all my payments. bounce said i was paying my old bill off everymonth and not paying my new bill so now i own them for the last three months of service at my new place and have no electricity after being cut off for non payment. bounce i hope your company falls on its face and the big shots end up needing a service like this and they get screwed over. yall are the worst company ever and txu was the top of the list for that until now

You'll never get a satisfactory result if you complain to Management at Bounce. For results, call ERCOT and complain to them. After enough complaints, eventually their license to operate will be challanged.

Good Luck Brad. I worked with Robbie Wright at his previouos employer and I can tell you with extreme certainty that the piss-poor attitude and lack of professionalism of the Bounce employees is simply a reflection of Mr. Wright. Believe me, it's coming from the top down. Bounce won't last...not as long as the price of gas keeps dropping, their customers keep complaining, and the availability of credit slowly dries up.

Agree Bounce Energy Has the Worst Customer Service ever they told me i had no deposit when i signed up. And all of a sudden they want to start charging me 300 dollar deposit . If i dont get this resolved im switching to another provider.

THE EXACT SAME HAS HAPPEN TO ME INSTEAD OF MY RATE GOING LOWER IT WENT HIGHER. I CALLED TALK WITH A FEW REPS ( YES IT TOOK A FEW TO GET SOME HELP ) THIS GUY JOSE SAID HE WAS A SUPERVISOR @ X 106 WAS THE RUDEST, HUNG UP ON ME B4 EVENING TRYING TO HELP. I GET TALK WITH 2 CRYSTALS' BOTH SAID THEY MADE NOTES TO CORRECT PROBLEM TO GIVE ME A CREDIT BUT WHEN CALLING BACK FOUND OUT THE 1ST ONE DID NOTHING! THE SECOND I HAVE YET TO CALL BACK ON TO CHECK ON ..OH BUT I WILL. EVEN WITH THE INFO FROM THEM I DID NOT GET THE CORRECT AMOUNT DUE AND MY BILL IS DUE ...WHAT GOOD IS THE CUSTOMER SERVICE WHEN THEY ARE NOT SOLVING PROBLEMS THAT THEY CREATED!
I AM SENDING A MESSAGE TO THEIR CUSTOMER SERVICE EMAIL TITLED " DOES CUSTOMER SERVICE EVEN EXISIT WITHIN YOUR COMPANY?" . WE ALL NEED TO BE SURE WE TELL OTHERS OF PROBLEMS WITHIN THESE COMPANIES, IT WILL GET WORSE IF WE THE CONSUMER DONT TRY TO DO SOMETHING TO STOP THEM FROM SCREWING US...

I agree, bounce energy is very unprofessional. They took $361.00 out of my account that i did not authorize. When i spoke to a customer service rep they said it would be refunded in 3-5 business days, which it was not. Once i finally received my refund it was only $344 leaving a difference of $16 dollars. I spoke to two different managers about this matter. The first supervisor advised me that it was not their problem and it was nothing they could do about it. The second one said she would submit a request for my $16 refund. I still have not received my money back. They have a terrible management staff . I am angry and confused.

Service is terrible! I signed up for the Super Saver plan for free companion flights after 3 months of bills paid on time ( I have auto-pay, never was I late) but little did they tell me that I have to wait almost 3 months after that to receive anything! What a waste of time.. we'll see if I ever get anything. Now having taken that offer off of the site, I'm guessing I won't.

I kept getting bounced around from one person to another but never any help and it always takes at least an hour to get any sort of answers (which are almost always bad).

I get that these guys are marketing specialists, but if they can't deliver, their going to fail really quickly.

I do apologize for the experience. As our Customer Service Manager explained, when we submitted your order, we were provided with the incorrect ESIID by the TDSP in your area. As a result, we ended up serving the incorrect meter. We have spoken with you about this issue, and have advised you that you will not be responsible for any meter that is not the meter you requested. We are currently in the process of giving the meter we gained back to the correct provider.

We have had a higher than normal call volume and expanding our customer service team to make sure we service all of our customers.

If you have any questions, please email us at customercare@bounceenergy.com or call us at 1.888.452.6862.

My advice is to get this issue with Bounce Energy resolved as quickly as you can...Ther are many new Retail Electric Providers in Texas that simply cannot survive, for a number of reasons, and Bounce is at the top of the list of those that probably won't make it till the end of the year. Don't wait...get your money back now!

I feel your pain. We are dealing with a similar situation right now. They drafted my account TWICE for this month's bill...to the tune of $401.38. I've called countless times. The first time that I called, the rather rude CS girl said it would just sit on my account as a credit. NO, I DON'T THINK SO. I escalated to a supervisor and was told that the refund has been issued and it takes 2-5 business days to hit my account...blah, blah, blah. I think I am getting the run around. I'm calling back today to let them know that I will be filing a complaint with the BBB and I might even call Fox 4 and I'm opening a fraud dispute with my bank. Can you take that route?

You should have only paid for your meter reading and not someone else s. Use your receipt for the other meter to pay the next bill. If they shut you off, sue them.

$75 bill credit with promo code 1573875

holy ###... never do business with this crap company..
I have been waiting for the deposit from 4 months.. and there is update.
Can some one tell me what can be done to get the deposit back..

OMG. These guys are horrible. Avoid them like the plague. I'm currently with them, have been calling them about the fact that 1. never received the credit they were supposed to give me 2. they were sending me bills for 2 meters (for the empty house next to me) and my house.

These guys are absolutely awful. I have been on the phone with reps for HOURS with no resolution.

After doing some diggin on Linkedin, these are the culprints of crappy service

CEO - Robbie Wright
VP of Operations - Sabrina Colgin
Customer Service Manager - Michelle Cantu

If all fails, send them messages on Linkedin. If they are that clueless with the dissatisfaction of their service, they should go hide in a closet and never come out.

SAme thing here!
I switched to YEP
I'm sitting on 4 invoices I got in the last 3 weeks totalling $1200
My monthly bill is nver over $230

what company you signed been on hold for 2 hours and know there saying i owe a 300 dollar deposit

txgirl29..what company did you swith to, I'm having problems with bounce as we speak.

thanks

That's a bold lie. I spoke to a Rep Ottavio (he refused to give me his entire name or employee number) and he told me the exact same line. That it was a billing error and that I had to pay this almost $500 bill and the credit would occur thbe next month. I personally think that this may be a company wide standard as they know the people who choose the no deposit option are doing so for finaancial reasons. So, if they bill that high amount the 4th month and you cancel your credit card to avoid the amount you don't owe, I was told they would then turn around and require a deposit. There is plenty of time for them to correct the problem and not bill that amount. If they don't correct this I might just allow the charge to go through and when everything else starts bouncing and my bank hits me with charge backs, I'll take them to court for gross negligence since I gave them fair warning. It sounds likes this could easily have the possibility of a clasa action lawsuit. The CEO's name on record is Robbie Wright and phone number is [protected]

I do apologize for the experience. We did have an issue that has since been resolved. The rate changes are occurring automatically when a customer pays on time for 3 months in a row on the Fresh Start plan. We have corrected the issue with customers who were not automatically lowered by offering bill credits for any bills that were not lowered and adjusting the rate for the future. The Fresh Start plan is a great plan for customers looking to avoid a deposit and your rate will be lowered to our lowest rate plan after 3 consecutive on time payments.

We have had a higher than normal call volume and expanding our customer service team to make sure we service all of our customers.

If you have any questions, please email us at customercare@bounceenergy.com or call us at 1.888.452.6863.

Well I originally signed up for Bounce energy due to the no deposit required as well. However after finding another service provider that did not require a deposit and an extremely lower cost per kw i called and requested to have my bounce energy account cancelled. the service was not due to be started until the following week. I requested the cancellation on 7-3. I received an email from bounce stating my bill is available to be viewed online. I contacted Bounce. which each call takes over an hour to speak to someone. was told that they came and set up service for me after me requesting it to be cancelled. they came out on 7-6 and billed me from 7-6 to 7-15. and when i inquired as to why i was told that thats just what they did. the escalations dept is a joke. they are completely unprofessional and unhelpful. Ive gotten nowhere with this company. and when i asked to speak to the supervisor was told thats who i was speaking to. I requested to speak to someone aboce him and was hung up on. Bounce energy is the worst company ive ever seen. Im now happily with another provider.

WOW! I am going through the same issue too! I would love to know what you did to resolve this issue. For me they gave me a credit and then refunded my credit and are reversing my payments made and now charging me again without asking, or calling me to tell me what and why this is going on!

I didn't get a call back either and two operators have now hung up on me because they didn't want to give me any answers as to why this is happening! :(