Branch Bank review: Paycheck/payroll mismanagement

I worked for a local Pizza Hut for a while until I was handed a paycard issued by Branch Bank. That was three weeks ago. At $10 per hour, rocket science isn't needed to understand that I live paycheck to paycheck. I stopped working for this place when it became abundantly clear to me that it was going to be an issue with Branch for me to get paid and actually activate and be able to use this card for necessary purposes. After countless attempts and hours on the "support" line, I keep getting told that it's going to the next tier and they will somehow waive their superiors to fix my account. I have supplied my private information several times, and they never dispute the fact that I have money in "my" account. I asked many times, "How hard can this be?" Then, I'll get insulting emails asking me to rate their performance and thanking me for my patience! I just broke my neck in three places last week, have no insurance, and need pain medication.

Please help me out with getting my hard-earned money.