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I have had nothing but problems with the Samsung washer and dryer that I purchased from BrandsMart. I have had multiple service calls for them both with my warranty. The most recent one was repairing the housing on the dryer on Friday 9/22 and resulted in a fire in my garage that easily could've burned my house down. I had a few small items in the dryer that same night and heard a popping noise from inside the garage. My lights started flickering inside the house and I heard more popping sounds. Luckily, I was there and ran out into the garage to see what that noise was. Immediately I smelled something burning and then saw smoke coming from the back of the dryer. My daughters helped me open the garage door and I somehow was able to rip the dryer from the wall to drag it out into the driveway. Through the vent, I saw flames coming from inside of the dryer and they were getting larger. I had to use an entire kitchen fire extinguisher to put the flames out. My air conditioning unit is right behind the dryer, so my entire house has smelled like fire and smoke for days. It took me sending complaints to the BBB to finally get a response back from BrandsMart 4 days later. They then sent the installer back out only to find that it was in fact their mistake when working on the machine earlier that day. They tried to quickly settle with a replacement and told me to take up any further claims with Samsung. Thankfully I didn't settle because when the Samsung Technician got here a week later and confirmed that this was the fault of the BrandsMart Technician not clamping the internal wires down after service and that they will in no way be responsible for any part of the damages. BrandsMart then handed the claim over to their third-party claims administrator who hasn't gotten back to me in a week. I've left multiple messages and sent multiple emails. The lack of communication once again is what is so upsetting. Currently I've paid out of pocket to have my AC unit serviced, my AC ducts & vents cleaned, the drywall replaced in my laundry room and not to mention the money spent from having to use a laundromat and dry-cleaning services since July when I initially started having issues with the washer! It should not take 3 weeks to solve this problem.
