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I ordered a White Japanese Wisteria on 06 April 2021. Order #Yhst-132933198139682 for $30.21. A month later it still hadn't shipped. So I contacted them and asked if they would check on the status of my order, but received no reply. I text the number provided on their website and asked for the status of my order and they did not reply to that either. on 21 May I sent a 3rd request asking for a refund, to which I received an email saying they would refund my money that day. It is now 31 May and they have yet to refund me.
Dear bulbsnblooms
Desired outcome: Refund
Same problem. Have been putting me off since May 7, 2021 when I ordered 3 White Hardy Hibiscus for over $100.00 and still not receiving the product. We have gone back and forth on emails. They kept promising to refund and/or send plants. Finally sent me three plants in August, 2 dead on arrival and the 3rd. was dead by the next morning. Looked nothing like a Hibiscus. They were pitiful looking and I took pictures of them immediately and sent a text message with pictures asking for refund. I filled a complaint with the local BBB for their area. Found though they were not a member they had a D+ rating! Today I texted again because no refund in my account and they claimed it had been sent and wait till Monday or Tuesday to check my account. Put off for a little more but I am not letting this go.
I had a similar problem. In communicating with the company...a REAL PERSON I might add, thanks to Covid, just like everywhere else, life was disrupted for us all. Then they had a medical crisis in their immediate family that was devastating to them. I had 3 siblings going thru chemo, experimental infusions and inoperable cancer at the time, so I understood. I said I would pray for their loved one and them to get though it.
I just wrote my order off and thought I will never order online again.
All of a sudden, there it was, my Rainbow Plumeria I had ordered in August. My hands shook and it was like a kid at Christmas...that little plant gave me such joy.
911 taught us how fast our little worlds can change. Then covid. I hope BulbsnBlooms can get caught up and make your day brighter also.