Busuu review: subscription 8

I had a premium subscription with Busuu.com which has been running for quite a while, I cancelled my subcription after the last updgrade which was in April 2013 via the subcriptions section of the website, it subsequently had a message saying "You have purchased a Premium subscription until 21.7.2013. As you have already cancelled your subscription, your premium account will be converted into a free basic account after this date." However when 21 July 2013 arrived I received an email declaring that I had successfully upgraded my account and thus my credit card would be debited $38.97. I was obviously rather confused so logged in to see what was happening the message in my subscriptions page had now changed to "You have purchased a Premium subscription until 21.10.2013. As you have already cancelled your subscription, your premium account will be converted into a free basic account after this date." This is despite having not logged on or further modified my subscription in any way after having previously cancelled. This feels very fraudulent, I got in touch with Buusu via the email contact they provide, and upon explaining their error received this reply:

Hello Stephen Graham,

Thanks for your message.

We are sorry that you were unaware of the fact that the subscription is being renewed automatically. We inform about this on the purchase page (www.busuu.com/subscribe) and in our premium terms and conditions, which you accepted (www.busuu.com/premium_terms and http://www.busuu.com/help).

Your subscription can only be cancelled by you. You can do this at any time at www.busuu.com/mysubscription (your Premium area), by clicking on cancel "here" and then following the steps through to the end, where you need to confirm again. If you don´t do so, your membership will be renewed automatically again. If you have paid via PayPal, you will automatically be redirected to their website, where you will have to cancel your subscription with them as well. After having completed the cancellation process, you will receive a email from us!

Please note that we cannot refund already paid memberships.

Sunny greetings
The busuu.com team
I followed up with the following:
Hi

I cancelled via the subscriptions section of the website, I cancelled right
after the renewal in April, the subscriptions part of the site then had a
message that stated You have purchased a Premium subscription until
21.7.2013. As you have already cancelled your subscription, your premium
account will be converted into a free basic account after this date,
however now it reads You have purchased a Premium subscription until
21.10.2013. As you have already cancelled your subscription, your premium
account will be converted into a free basic account after this date. I do
not understand as I have not adjusted my subscription any further, it is
starting to feel like some kind of scam!

I expect a speedy resolution to this.

Thanks

Stephen

Hello Stephen Graham,

Thank you for your message.

Your subscription can only be cancelled by you.

You can do this at any time at www.busuu.com/mysubscription (your Premium area), by clicking on cancel "here" and then following the steps through to the end, where you need to confirm again. If you don´t do so, your membership will be renewed automatically again. If you have paid via PayPal, you will automatically be redirected to their website, where you will have to cancel your subscription with them as well. After having completed the cancellation process, you will receive a email from us!

Of course you will still be able to enjoy all the Premium advantages until the end of the period you signed up for.

We hope you will continue learning with busuu.com!

Sunny greetings,
The busuu.com team
www.busuu.com

So I advise extreme caution when dealing with this company, the reply appears either automated or copy and pasted as it in no way addresses the actual issue raised. I have since went on the site to see if I missed something, there is no further options to do anything other what I had done. I do believe I have been fraudulently dealt with.

regards

Stephen