Firstline Security reviews and complaints
Scam and cheating
My daughter and I are in disparate need of your help. Last September we changed our security alarm system from ADT to a company called Firstline Security, Inc. The reason we changed was because the man who sold us the system assured us it was a better system which worked on a cell phone calling system instead of a land line, which we had.( I have since...
Read full review of Firstline SecurityAlarm Service
We were told by the man we are an "advertisement house" for the neighborhood, which is all military. I told him my husband will be deploying in a year and don't want to be part of a contract. He said because he deployes and under the military service act we can cancel the contract. My husband is getting ready to deploy and we called to cancel it because we are moving and they said it is fine mail all this information and we mailed everything. They keep charging us and we keep calling. They finally refunded us an amount and then the next month billed us for what they refunded. They never answer their phones and never call back when they say they are calling back. They said they disconnected our service because we refused to pay but because they haven't resolved the "contract" issue and are unorganized they keep billing us and want us to pay a $150 reconnection fee?!
The complaint has been investigated and resolved to the customer’s satisfaction.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!